GetHuman838729's customer service issue with Metro PCS from July 2018
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The issue in GetHuman838729's own words
Phone wouldn't let me add Name ID. Went to a Metro PCS store and the employee couldn't add it to my account. He then called Metro PCS tech support and they couldn't add it either. ... Tried to add Name ID service on to my phone but it isn't able to. I also tried to do it in a Metro PCS store today and the worker wasn't able to so he called a representative and she wasn't able to either. She then told me to try again after **am when the system resets itself, which I did, and still can't add the service to my phone.*Thank you, Edward Angell.
Is that with the casual and somewhat uncaring customer service in the store to calling your Tech support * times with no resolution on their side, they couldn't figure out the problem. They probably don't care either because it won't affect them directly but after this months service expires I'll just go to a different carrier.
I've wasted my time by calling * times and waited over ** minutes for each call including the first call in which your representative hung up on me after I was put on hold while she was talking to the tech staff after ** minutes of waiting on the phone. And before this going to * different stores to rectify this problem and spending another ** minutes with no resolution. That's * hours of my time, patience, life, and revenue wasted and gone. I myself do home remodeling as a job, so I am also in the service industry, one that I truly love. Every customer I've had I've made it a point to never do * things to all of my customers, no matter if the job I'm doing for them involves a small amount of money, or $****'s of dollars. Waste their time by having them have to come to me to rectify a problem with a change of mind on design, questions concerning ways to cut costs in one area so they can use it in another area of the house so I never tell them to do something that I can't fulfill ***%, and the *rd hasn't happened yet because my customers are my lively hood, they trust me with **'s of thousands of dollars on projects, of THEIR MONEY, and if I ever did any of the * things listed, I break that trust and they take their hard earned money to a different remodeling company. So I make it right by them, even if it cuts into my profit, I just don't say, "Call back in ** hours, we'll see if I can fix it then!" So let's see if you can do the same and keep me as a customer, because I've already cut my monthly plan back a few months ago because of previous unresolved problems, yet I stayed your customer, which makes it seem that I'm more loyal to you than you are to me. *A Samsung Galaxy J* awarded to me as a token of your *appreciation for my loyalty to your company through months of inconveniences beset upon me, at least * or * full priced phones I've purchased since being your customer and not being able to get a discount on an upgrade because you have a stipulation that doesn't allow an upgrade if you purchased the previous phone a little more than a month ago and it not like I was getting it for free, just at a discount, even though I've spent more than $**** on purchasing your phones, and just putting up with the ever present lackadaisical work ethic, unenergetic, unpleasant, and at times unprofessional customer service in your stores. You do realize that every person that works in your stores, kiosks, answers your phones, and that every Tech support representative who after keeping a customer on the phone, standing at a kiosk, or waiting in a store trusting that their issue will be resolved, but in the end isn't that person who failed your paying, now disgruntled, and soon to be former customer is a direct representation of your product, business model, and ambassador to customers that once thought they were appreciated!*Good day, Edward Angell.
Because I pay my bill every month, on time. I add services to my phone which generates extra capital towards your company, that in the end allows employees to get paid and get raises.
The last Tech support representative who attempted to add Name ID to my account told me to try again in ** hours, really * days. It's nice to know that even myself, who has no technical support training could've done the same exact thing as your employee, but faster.
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