Metro PCS Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Metro PCS number
Q:How do I get a live human at Metro PCS?
Q:Does Metro PCS offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 6am-2am CST. The least busy day is Sunday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes and 50 seconds. The longest hold times are on Sunday, and the shortest are on Monday.

More Metro PCS Customer Phone Numbers

800-373-2876 - Dealer Support
Toll-free · This is the Dealer Support line. Press *, then 0 until transferred · If you are a Metro customer, press star. If you are a Metro dealer, enter your dealer number now.
844-202-6332 - Call For New Service
Toll-free · Press 1 ·
*611 - Customer Service
Only from a Metro PCS phone · If calling from a Metro PCS phone ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Metro PCS phone number to document the phone system.
Here is how our research team describes the way the Metro PCS phone system greets you: If you are calling for someone else, say "switch lines". Otherwise, what can I do for you?
Below are some clips we've found from Metro PCS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Metro by T Mobile. What's your ten digit Metro phone number? Thanks. Say pay now, payment help, or tell me what else you'd like to do. Making a payment. Did I get that right? Balance info coming right up. I'll just need your eight digit security code. If you need to find it, say, wait a minute."
Excerpt from a call with Metro PCS
Monday, January 1, 2024 6:09 PM
They may need the phone number on your account
"You've reached Metro by T Mobile. I don't recognize the phone number you're calling from. Are you currently an existing Metro by T Mobile customer? To get you to the right place, I didn't get that. Do you currently have an existing Metro by T Mobile account? I still didn't get that.
What I didn't get that.
Please enter your Metro phone number including the area code."
Excerpt from a call with Metro PCS
Sunday, April 14, 2024 4:24 AM
They may ask your reason for calling (instead of a menu)
"Thanks. It looks like your account is suspended, and your payment of fifty five dollars is due now, say pay now, payment help, or tell me what else you'd like to do. In just a few words, tell me what you're calling."
Excerpt from a call with Metro PCS
Sunday, February 18, 2024 6:52 PM
They may ask you to enter information with the dial pad
"Hi there. It's Metro by T Mobile. I don't recognize the phone number you're calling from. Are you currently an existing Metro by T Mobile customer?
What's your ten digit Metro phone number?
I still didn't get that. Enter the number again, Or if you don't know what's your ten digit Metro phone number?"
Excerpt from a call with Metro PCS
Friday, April 5, 2024 5:13 PM
They may ask you to say or enter information
"If you need to find it, say, wait a minute. If you need to Found it. It looks like your account is suspended. You've already been granted an extension in the last thirty days, so you're not eligible for another one right now. Our agents wouldn't be able to give you one either. Would you like to make a payment now? I didn't get that. Would you like to make a payment now? Say pay now, payment help, or tell me what else you'd like to do.
By the way, because your account is suspended, any changes you make now will only take effect after you pay your full balance.
Payment help menu. You can say get an extension, change due date, reduce my payment, ways to pay, question about my charges, manage payment cards, or say it's something else."
Excerpt from a call with Metro PCS
Saturday, March 16, 2024 9:24 PM
The first phone menu
"Thanks for calling Metro by T Mobile. Our terms and conditions are on metro by t dash mobile dot com. I don't recognize the phone number you're calling from. Are you currently an if you already have a device that you need to activate, say activate my device. Or if you're interested in becoming a new Metro by T Mobile customer and need to order a new device or equipment, say new customer.
If you already have a device that you need to activate, say activate my device or press one.
If you're interested in becoming a new Metro by T Mobile customer and need to order a new device or equipment, say new customer or press two."
Excerpt from a call with Metro PCS
Monday, April 8, 2024 3:32 AM

What are the hours and when should I call?

Metro PCS operates the call center for this 888-863-8768 phone number Mon-Sun 6am-2am CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 4,911 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Metro PCS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Metro PCS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Metro PCS is Sunday. The most busy day to call is Thursday, which averages 75% more phone calls by comparison. Again, this is based on a sample of 4,911 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Sunday, which is 1476% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
The best time to call
In summation, the best day to call Metro PCS is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Metro PCS staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Why call this Metro PCS number?

Below is a sample of recent calls to Metro PCS, and their purpose. Are any of these similar to the reason you are trying to call?
Device replacement request: "My phone screen is cracked, I need to switch it to another device but can't with two-step verification due to broken screen."
- From a call lasting 7m 18s , Apr 19, 2024 10:19 PM
Connecting to customer service: "I need to talk to customer service."
- From a call lasting 2m 53s , Apr 19, 2024 1:21 PM
Seeking to speak to agent: "I need to talk to an agent."
- From a call lasting 3m 11s , Apr 18, 2024 5:05 PM
Device unlocking request: "I have a Motorola phone I'd like to have unlocked to put my SIM card in."
- From a call lasting 5m 51s , Apr 18, 2024 4:24 AM
Issue with account: "I have a little problem."
- From a call lasting 4m 50s , Apr 18, 2024 3:25 AM
Stolen phone, PIN issue: "My phone was stolen and they changed the PIN to my account, I need help with my second line for my daughter."
- From a call lasting 6m 14s , Apr 17, 2024 7:58 PM
General inquiry: "I have a question about drinking water."
- From a call lasting 8m 2s , Apr 17, 2024 2:58 AM
Billing issue, card replacement: "I want to reschedule my payment because my debit card was canceled due to fraudulent activity and the replacement card has been delayed."
- From a call lasting 6m 33s , Apr 16, 2024 8:06 PM
Activating new phone: "We're trying to activate the phone that we have right now."
- From a call lasting 18m 54s , Apr 16, 2024 1:33 PM
Device unlocking assistance: "Hello. I'm trying to unlock my, my device."
- From a call lasting 8m 5s , Apr 13, 2024 4:10 PM

My Experience Calling 888-863-8768

Dec 18, 2023

I'm looking for a low-cost cell plan for my father, so I've been making phone calls to mobile providers to see what they have to offer. I've learned pretty quickly that all of the major ones are too expensive, so I've been looking at smaller brands that piggyback off the big ones, such as Metro PCS. He doesn't need much, but he does need a working line for safety purposes and so he can keep in touch with his family members. He doesn't even need a data plan because he couldn't figure out a smartphone even if he wanted to.

Metro PCS was on my list because it's partnered with T-Mobile, and I figured that the big carrier might bring a little legitimacy to the table while also offering some low-priced plans. I know the company partners with the federal government on some type of cost-saving program, as well. I figured the customer service might not be great, though, because when you pay less for a service you end up paying for it somewhere. However, to my surprise, it took less than a minute and a half to talk to someone and he was very helpful. If I wasn't locked into a plan, I might consider Metro for myself after that quick service call.

I called on a Sunday afternoon when I had an hour or two free. I figured I would just leave the phone on speaker while I watched the game. When I called, the automated system greeted me by saying, "Thanks for calling Metro by T-Mobile. What's your 10-digit Metro phone number?" Now this seemed silly because not every caller will have a Metro phone number. So, instead of entering my phone number, I just said, "I don't have one." I expected to fight with the system a bit, but instead, it said, "Hmmm. I think you said you wanted to talk to someone, is that right?"

This was a pleasant surprise and perfect for what I needed, so I said, "Yes." I'm not sure whether that's the standard response when the system doesn't recognize the phone number, but it worked out for me. I had to listen to some chatter about the federal program for low-cost Internet, and then about the company's privacy policy. After about a minute and a half, it finally transferred me to hold music. Luckily, the hold music only lasted a few seconds, and then a man named Eli picked up. He had a thick accent but was able to offer me some pricing plans, which was the information I wanted.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Metro PCS Customer Service

There are of course other ways to contact Metro PCS customer service besides the phone. Below we list the best ones, by medium.
Live Chat - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Metro PCS provides this option.
X (formerly Twitter)
@MetroByTMobile - Customer Service
Customer service Twitter feed
Metro PCS, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
Some customer service teams, like that of Metro PCS, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Metro PCS's website
Get online help at - Deals & Promotions
Use this link to find customer service help through their website
As a last, sometimes only, resort- Metro PCS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Metro PCS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Metro PCS agent. This phone number is Metro PCS's best phone number because 716,676 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-863-8768 include Account Restricted, Payment Arrangement, Device Support, Lost or Stolen Phone, Transfer Service and other customer service issues. The Metro PCS call center that you call into has employees from Dallas and is open Mon-Sun 6am-2am CT according to customers. In total, Metro PCS has 4 phone numbers. It's not always clear what is the best way to talk to Metro PCS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Metro PCS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Metro PCS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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How to call Metro PCS

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