Metro PCS Customer Service

Phone Number & Contact Info

Metro PCS's Best Phone Number

Toll-free·Calls Customer Service·Most popular Metro PCS number

How do I talk to a live human at Metro PCS?


Does Metro PCS offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 6am-2am CST. The least busy day is Sunday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 2 minutes and 45 seconds. The longest hold times are on Sunday, and the shortest are on Monday. How is this calculated?

Metro PCS Customer Phone Numbers

Dealer Support

Toll-free · 24 hours, 7 days · This is the Dealer Support line. Press *, then 0 until transferred · If you are a Metro customer, press star. If you are a Metro dealer, enter your dealer number now.

Call For New Service

Toll-free · 24 hours, 7 days · Press 1 ·

Customer Service

Mon-Sun 6am-2am CST · Only from a Metro PCS phone · If calling from a Metro PCS phone ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Metro PCS phone number to document the phone system.
Here is how our research team describes the way the Metro PCS phone system greets you: If you are calling for someone else, say "switch lines". Otherwise, what can I do for you?
Below are some clips we've found from Metro PCS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Metro by T Mobile. What's your ten digit Metro phone number? Thanks. Say pay now, payment help, or tell me what else you'd like to do. Making a payment. Did I get that right? Balance info coming right up. I'll just need your eight digit security code. If you need to find it, say, wait a minute."
Excerpt from a call with Metro PCS
Monday, January 1, 2024 6:09 PM

They may need the phone number on your account

"Hi there. It's Metro by T Mobile. I don't recognize the phone number you're calling from. Are you currently an existing Metro by T Mobile customer?
What's your ten digit Metro phone number?
I didn't get that. Please enter your Metro phone number including the area code."
Excerpt from a call with Metro PCS
Thursday, May 16, 2024 6:45 PM

They may ask your reason for calling (instead of a menu)

"You've reached Metro by T Mobile. I don't recognize the phone number you're calling from.
Are you currently an existing Metro by T Mobile customer?
To get you to the right place, I need to know if if you're currently a Metro we value the security of your account For your protection, phone agents are required to collect a one time PIN sent to a line on the account via text as part of every transaction."
Excerpt from a call with Metro PCS
Friday, May 10, 2024 3:21 PM

They may ask you to enter information with the dial pad

"It's Metro by T Mobile. Thanks for calling in. I don't recognize the phone number you're calling from. Are you currently an existing Metro by T Mobile customer? What's your ten digit Metro phone number?
I didn't get that.
I still didn't get that. Enter the number again. Or if you don't know, press one."
Excerpt from a call with Metro PCS
Sunday, April 28, 2024 7:41 PM

They may ask you to say or enter information

"If you need to find it, say, wait a minute. If you need to Found it. It looks like your account is suspended. You've already been granted an extension in the last thirty days, so you're not eligible for another one right now. Our agents wouldn't be able to give you one either. Would you like to make a payment now? I didn't get that. Would you like to make a payment now? Say pay now, payment help, or tell me what else you'd like to do.
By the way, because your account is suspended, any changes you make now will only take effect after you pay your full balance.
Payment help menu. You can say get an extension, change due date, reduce my payment, ways to pay, question about my charges, manage payment cards, or say it's something else."
Excerpt from a call with Metro PCS
Saturday, March 16, 2024 9:24 PM

The first phone menu

"Hi there. It's Metro by T Mobile. I don't recognize the phone number you're calling from. Are you currently an existing Metro by T Mobile customer? Do you currently have an existing Metro by T Mobile account?
I didn't hear you. If you're currently a Metro by T Mobile customer, press one.
If you don't have an account, press two."
Excerpt from a call with Metro PCS
Wednesday, May 8, 2024 9:40 PM

What are the hours and when should I call?

Metro PCS operates the call center for this 888-863-8768 phone number Mon-Sun 6am-2am CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 5,332 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Metro PCS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Metro PCS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Metro PCS is Sunday. The most busy day to call is Thursday, which averages 71% more phone calls by comparison. Again, this is based on a sample of 5,332 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Sunday, which is 1476% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call Metro PCS

In summation, the best day to call Metro PCS is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Metro PCS staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Calling this Metro PCS Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 18, 2023

I'm looking for a low-cost cell plan for my father, so I've been making phone calls to mobile providers to see what they have to offer. I've learned pretty quickly that all of the major ones are too expensive, so I've been looking at smaller brands that piggyback off the big ones, such as Metro PCS. He doesn't need much, but he does need a working line for safety purposes and so he can keep in touch with his family members. He doesn't even need a data plan because he couldn't figure out a smartphone even if he wanted to.

Metro PCS was on my list because it's partnered with T-Mobile, and I figured that the big carrier might bring a little legitimacy to the table while also offering some low-priced plans. I know the company partners with the federal government on some type of cost-saving program, as well. I figured the customer service might not be great, though, because when you pay less for a service you end up paying for it somewhere. However, to my surprise, it took less than a minute and a half to talk to someone and he was very helpful. If I wasn't locked into a plan, I might consider Metro for myself after that quick service call.

I called on a Sunday afternoon when I had an hour or two free. I figured I would just leave the phone on speaker while I watched the game. When I called, the automated system greeted me by saying, "Thanks for calling Metro by T-Mobile. What's your 10-digit Metro phone number?" Now this seemed silly because not every caller will have a Metro phone number. So, instead of entering my phone number, I just said, "I don't have one." I expected to fight with the system a bit, but instead, it said, "Hmmm. I think you said you wanted to talk to someone, is that right?"

This was a pleasant surprise and perfect for what I needed, so I said, "Yes." I'm not sure whether that's the standard response when the system doesn't recognize the phone number, but it worked out for me. I had to listen to some chatter about the federal program for low-cost Internet, and then about the company's privacy policy. After about a minute and a half, it finally transferred me to hold music. Luckily, the hold music only lasted a few seconds, and then a man named Eli picked up. He had a thick accent but was able to offer me some pricing plans, which was the information I wanted.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Metro PCS

If you have time to do a bit of reading before you call Metro PCS, we recommend you read over some of our problem-specific articles.

How Do I Recover My Account Access to Metro PCS?

Metro PCS is a prepaid mobile service that enables you to stay connected with other people. The Metro PCS account uses your phone number as the username and the 8-digit PIN to allow you to access your account. In instances where you have forgotten your PIN or would want to change it because it has leaked, you can follow the simple guidelines given in this article. Recovering your Metro PCS account access will allow you to be able to update your contact preferences and also to update your security question if you lose the password again. Being able to recover your account is a great convenience because you can continue to enjoy the services uninterrupted.

Is Metro PCS the Cheapest Cellphone Service?

If you are considering getting a Metro by T-Mobile plan, you are probably wondering about how well its prices stack up to the competition. It is almost the cheapest cellphone service available. Many of its competitors have the same rates or higher rates. In some cases, competitor rates are a lot higher. Only one of its competitors is cheaper.

How Do I Open a Metro PCS Account?

If you would like to sign up for MetroPCS, you will have to get an unlocked phone that is compatible with the network and then take it to a MetroPCS store. At the store, the representative will walk you through the sign-up process, which basically consists of filling out a form with your personal information and choosing a plan. Some forms are outdated, but the representative will let you know about the new plans available to choose from. Once you are done completing the form you will have to pay for the plan, the SIM card, taxes, and a $3 convenience fee. However, you will not be charged taxes or the convenience fee on your next monthly bill. Finally, the employee will activate and then test your phone to make sure everything is working right and then you are good to go.

Top Metro PCS customer service problems

Click the link above to get answers to just about any Metro PCS customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Metro PCS, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with phone registration: "I brought the phone off the street, got a new SIM card, now trying to understand why it's not registered."
- From a call lasting 11m 54s , May 17, 2024 2:12 PM
Assistance with SIM card registration: "I'm trying see could you unlock it some type of way or something."
- From a call lasting 5m 34s , May 17, 2024 2:04 PM
Billing discrepancy: "My bill is usually fifty dollars, but now it says I owe fifty nine and I haven't added anything extra."
- From a call lasting 11m 25s , May 15, 2024 2:18 PM
Internet connectivity issue: "I'm having Internet problems."
- From a call lasting 1m 43s , May 15, 2024 12:10 AM
Technical issue with phone: "I lost my phone when my phone cut off."
- From a call lasting 6m 29s , May 14, 2024 5:53 AM
Requesting payment extension: "I'm calling about my account. I'm trying to get an extension."
- From a call lasting 6m 51s , May 12, 2024 6:48 PM
Billing discrepancy: "I paid my phone bill, but now my account says I owe twenty three dollars and I'm on autopay which I haven't used in about two to three years."
- From a call lasting 6m , May 11, 2024 6:48 PM
Issue with phone number change: "I had my Metro number for seven years, but they changed it without permission and now I want my second line back without additional charges."
- From a call lasting 8m 36s , May 11, 2024 3:43 AM
Activating new phone: "Activate new phone."
- From a call lasting 3m , May 8, 2024 9:27 PM
SIM card activation issue: "I put the SIM card in the new phone, and nothing has happened."
- From a call lasting 12m 7s , Apr 25, 2024 5:18 AM

More Metro PCS Customer Service Contacts

There are of course other ways to contact Metro PCS customer service besides the phone. Below we list the best ones, by medium.

Metro PCS Customer Service Live Chat

metrobyt-mobile.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Metro PCS provides this option.

Metro PCS Customer Service on X (formerly Twitter)

@MetroByTMobile - Customer Service
Customer service Twitter feed
Metro PCS, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Metro PCS Customer Service on Facebook / Messenger

Some customer service teams, like that of Metro PCS, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Metro PCS Customer Help Desk / Web Support

metrobyt-mobile.com - Customer Service
Online customer service support
metrobyt-mobile.com - Deals & Promotions
Use this link to find customer service help through their website
As a last, sometimes only, resort- Metro PCS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Metro PCS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Metro PCS agent. This phone number is Metro PCS's best phone number because 716,676 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-863-8768 include Payment Arrangement, Device Support, Lost or Stolen Phone, Transfer Service, Account Restricted and other customer service issues. The Metro PCS call center that you call into has employees from Dallas and is open Mon-Sun 6am-2am CT according to customers. In total, Metro PCS has 4 phone numbers. It's not always clear what is the best way to talk to Metro PCS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Metro PCS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Metro PCS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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