Metro PCS Phone Number

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888-863-8768
Customer service
Current Wait: 41 mins (18m avg)
Hours: Mon-Sat 9am-7pm EST; best time to call: 9:00am
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Reasons customers like you called recently

Can't connect to Hotspot on devices
Need to unlock my phone to put it on another carrier please help me please please pleas...
I need an extension to pay my bill
Extijjgddgghon due to not having the funds for my bi
I have a domestic violence situation and really need to get my phone number changed so...
I purchased a phone that was ordered for me. The phone was in fact the wrong phone. I w...
Would like to get an extension on my bill?
Want to sign up for ebb....I qualified but my account told me to call customer service...
Lost my number and phone need to speak to customer service
I forgot my * digit pin and it's saying my first pets name is wrong for the security answer
I can not get into my metro pcs online account I forgot my * digit pin and it can not w...
My coworker bought a new phone and gave me his moto g stylus. I was looking to unlock t...
Need my contact to put back on my new phone please
I need the corporate office phone number In pickens sc due to the metro store said I ne...
Hi my brother and sister in law have metro. My brother is missing and We was wanting to...
See more recent reasons for calling

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How to call Metro PCS

Our Editor's Notes on Metro PCS's Phone-Based Customer Care

Metro PCS is a prepaid phone service, also known Metro by T-Mobile. As one of the largest and oldest prepaid mobile phone brands, it isn't surprising that Metro PCS gets a lot of requests for customer service each and every day.

Why Do People Call Metro PCS Customer Support?

People call Metro PCS Mobile Customer support for a range of reasons, including:

  • Ordering up new service
  • Making changes to existing service
  • Canceling phone service
  • Buying new devices
  • Inquiries about billing issues
  • Troubleshooting and technical support
  • Returning, upgrading, or replacing a device

Best Practices for Calling Metro PCS Customer Service

There are several things that you can do to help ensure that your call to Metro PCS customer service is handled quickly and professionally:

Make sure that you are calling the correct number. If calling from your Metro PCS phone, dial *611 for customer service or *99 to pay your bill. If you have purchased premium support for your handset, you will need to contact Assurant, the support provider, for service.

When calling, make sure you have relevant documentation handy. This may include billing statements, contracts, and communications between you and Metro PCS about your issue.

If calling for technical support with your device, try calling from a different phone or your computer so that you can troubleshoot with the customer service representative.

Have pen and paper nearby so that you can take notes during your call.

How do Consumers Feel About Calling Metro PCS Customer Service?

Online and news media sources do not report a pattern of dissatisfaction among Metro PCS users. It appears as though customers are generally satisfied with the level of customer support that they receive.

What Kind of Issues can a Metro PCS Customer Service Representative Resolve?

Issues that can be resolved by Metro PCS customer service agents include account setup, changes and cancelations, technical support, billing inquires and requests for information about the features and benefits you receive with your plan.

What Can't Be Resolved With a Call to Metro PCS Customer Service?

Metro PCS can resolve most issues, but not all. If you are having difficulties using a third-party financial product, such as a debit card, with your Metro PCS service, the customer service representative may not be able to resolve the issue.

Another common issue is an incompatibility between your device and Metro PCS service. A representative may be able to suggest a workaround but ultimately a third-party incompatibility will be your responsibility to resolve.

What Should You Do If You Have an Unsuccessful Call with Metro PCS?

If your call to Metro PCS customer service does not result in your question being answered or your issue getting resolved, don't give up. Unsuccessful calls to Metro PCS customer service happen for many reasons.

Here are some steps that you can take to help ensure that your issue is resolved:

  • Review any notes that you took during your first call. You may be able to identify areas of miscommunication or misunderstanding.
  • Call Metro PCS back. The next person you speak to may have more training or experience than the first agent you connected with. This new agent may be better able to understand and resolve your concerns.
  • If a second call doesn't work, try getting in touch another way. One option is to connect via an online support ticket or through social media. These options can also provide you with a transcript of your communications, which can be helpful as you escalate your case.
  • Visit a Metro PCS retail store. A store clerk or manager may be able to resolve your concern in the store or advocate for you with Metro PCS corporate.

Customer Number 888-863-8768 - by the Numbers

Phone number to dial888-863-8768
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sat 9am-7pm EST
Best time to dial9:00am
Navigate phone maze to a humanDirect to a human
Average wait
Current wait41
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, facebook, twitter
Quality of communication49%
Quality of help84%
Customer votes26,491
Information last updatedThu Nov 25 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Metro PCS's Best Toll-Free/800 Customer Phone Number

This is Metro PCS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Metro PCS agent. This phone number is Metro PCS's Best Phone Number because 716,676 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-863-8768 include Payment Arrangement, Device Support, Lost or Stolen Phone, Transfer Service, Account Restricted and other customer service issues. The Metro PCS call center that you call into has employees from Dallas and is open Mon-Sat 9am-7pm EST according to customers. In total, Metro PCS has 4 phone numbers. It's not always clear what is the best way to talk to Metro PCS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Metro PCS - by phone or otherwise

While 888-863-8768 is Metro PCS's best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Metro PCS customers, is by calling their 214-265-2550 phone number for their Corporate Offices department. Besides calling, the next favorite option for customers looking for help is via 214-265-2550 for Corporate Offices. If you think this information is inaccurate or know of other ways to contact Metro PCS please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Metro PCS.

What is GetHuman's Relationship to Metro PCS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Metro PCS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Metro PCS Contact Info

All Metro PCS contacts
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Metro PCS Help Desk
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