Metro PCS Customer Service Phone Number

*611
Hold time now: 31 mins (avg 14)
Best time to call: 10:15am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: If calling from a Metro PCS phone
This is not the most popular Metro PCS phone number (it's ranked #4). Most customers call 888-863-8768 for support: Click here for best option

Other customers got on the phone recently because:

So basically I found my old iPhone and I can't get in it cuz I don't remember the passw...
I want my phone number changed
My phone was stolen and it's impossible to dial any metro number at all and get tje cal...
I want change my plan services
I went to one of your locations it's a little Mass they told me they could not change m...
My phone has been hacked into *Need a new cell number the current is *** *** ****. PLEA...
I want to have my phone unlocked
Issue. Tried paying for phone bills using cell pay
I am trying to buy some more hot-spot data for my metro pcs ,trying to top up?
Can't send no picture message and can't receive picture message
Lost my device and need a new sim card
My phone is asking for the PUK number it wont open
I’m trying to remove a line from a family plan
I need to speak to a live person I need to change my plan on another phone number

Help me with my issue

Metro PCS Customer Service Phone Number *611 - Info & Statistics

Phone number to dial*611
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5pm EST
Best time to dial10:15am
Navigate phone maze to a humanIf calling from a Metro PCS phone
Average wait14
Current wait31
Rank (among phone numbers)4
Rank (overall)7
Alternate methodsphone or web or facebook or twitter
Quality of communication32%
Quality of help36%
Customer votes49,180
Best phone number888-863-8768
Information last updatedMon Jan 24 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Metro PCS's *611 Customer Service Number

This Metro PCS phone number is ranked #4 out of 4 because 716,676 Metro PCS customers tried our tools and information and gave us feedback after they called. The reason customers call *611 is to reach the Metro PCS Customer Service department for problems like Payment Arrangement, Device Support, Lost or Stolen Phone, Transfer Service, Account Restricted. As far as we can tell, Metro PCS has call center locations in Dallas and you can call during their open hours Mon-Fri 9am-5pm EST. Metro PCS has 4 phone numbers and 7 different ways to get customer help. We've compiled information about *611 and ways to call or contact Metro PCS with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Metro PCS

Calling Metro PCS at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Metro PCS Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Metro PCS's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Metro PCS in General

While *611 is Metro PCS's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-863-8768 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Metro PCS help by calling them, is that other customers give their customer support at this number a 32% score for their communication skills and a 36% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Metro PCS Contact Info

Help from a Live Expert

We've partnered with a West Coast-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert who can help you now.
Chat with a Technician

More Company Phone Numbers

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!