Metro PCS Customer Service Phone Number

Hold time now: 19 mins (avg 12)
Best time to call: 10:15am
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: If calling from a Metro PCS phone
Metro PCS's #1 Phone Number

Other customers got on the phone recently because:

Extension for payment on bill
I am trying to update my *** address so I can make wifi calls.
Hi, I just sent an email on having a new phone activated. Hoping it got sent correctly...
Hi, I purchased a new phone cause the other one died. Checked and the phones compatible...
Im trying to switch phones I've already put my sim card in this **
My account got suspended because I did a top data *.** thing and I can't get an extensi...
My phone is suspended. Wanted to know if I could get it unsuspended and I will pay the...
My other phone will not turn on
I would like to get an extension on my phone bill
Necesito cambiar mi plan x uno de **. He tratado de comunicarme al servicio al cliente...
is a Canadian number covered on my plan area code ***
Necesito poner otro telefono con El mismo numero
On Jan **th **** i lost my phone and as soon as i realized i didnt have i knew that i l...
Very disrespectful customer service at the store. Saying I don't have insurance when I...
Help me with my issue

Metro PCS Customer Service Phone Number *611 - Info & Statistics

Phone number to dial*611
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5pm EST
Best time to dial10:15am
Navigate phone maze to a humanIf calling from a Metro PCS phone
Average wait12
Current wait19
Rank (among phone numbers)4
Rank (overall)7
Alternate methodsphone or web or facebook or twitter
Quality of communication34%
Quality of help34%
Customer votes49,178
Best phone number888-863-8768
Information last updatedSat Jan 18 2020 08:00:00 GMT+0000 (UTC)

Metro PCS's *611 Customer Service Number

This Metro PCS phone number is ranked #4 out of 4 because 716,676 Metro PCS customers tried our tools and information and gave us feedback after they called. The reason customers call *611 is to reach the Metro PCS Customer Service department for problems like Payment Arrangement, Device Support, Lost or Stolen Phone, Transfer Service, Account Restricted. As far as we can tell, Metro PCS has call center locations in Dallas and you can call during their open hours Mon-Fri 9am-5pm EST. Metro PCS has 4 phone numbers and 7 different ways to get customer help. We've compiled information about *611 and ways to call or contact Metro PCS with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Metro PCS

Calling Metro PCS at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Metro PCS Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Metro PCS's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare Metro PCS's phone numbers against each other.

Contacting Metro PCS in General

While *611 is Metro PCS's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-863-8768 is their best customer phone number overall, and we have put together a comparison of their 7 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Metro PCS help by calling them, is that other customers give their customer support at this number a 34% score for their communication skills and a 34% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact Metro PCS.

Metro PCS Contact Info

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