Metro PCS Customer Service

Phone Number & Getting a Rep

Metro PCS Customer Service number

*611
Calls Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Metro PCS number?

A:If calling from a Metro PCS phone
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Sun 4am-12am PT. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Metro PCS Customer Service?

A:The average hold time is 20 minutes. The longest hold times are on Friday, and the shortest are on Monday.

All Metro PCS customer service contact information

This is the #3 most popular Metro PCS phone number out of 3. Click above to go back to the main customer service number and other contact information, including Metro PCS email addresses, twitter handles, and live chat options.

More Metro PCS Customer Phone Numbers

Customer Service

888-863-8768
Main phone number · Toll-free · Mon-Sun 4am-12am PT · If you are calling for someone else, say "switch lines". Otherwise, what can I do for you?

Dealer Support

800-373-2876
Toll-free · Mon-Sun 4am-12am PT · This is the Dealer Support line. Press *, then 0 until transferred · If you are a Metro customer, press star. If you are a Metro dealer, enter your dealer number now.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Metro PCS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: If calling from a Metro PCS phone

What are the hours and when should I call?

Metro PCS operates the call center for this *611 phone number Mon-Sun 4am-12am PT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 119,446 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Metro PCS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Metro PCS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Metro PCS is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 119,446 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Metro PCS is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Metro PCS staffs the call center well on Wednesday.

Calling this Metro PCS Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 8, 2023

A consumer might call the Metro PCS *611 to get help with a phone issue, update services or make a payment. However, unless you're a Metro PCS customer, the *611 number will take you to your current telephone provider, not Metro PCS. I know this because I tried the *611 number from my cell phone and landline. I have never used *611 with my current services. Still, I tried it, thinking it might be a universal number with an option that might connect me to Metro PCS or other providers.

I needed to find an alternate way to reach Metro PCS. I learned I could contact Metro PCS customer service by calling an alternate number I found online. I am not sure, but the alternate number may be the same line, with the *611 option being for convenience.

When I called 888-863-8768, a *611 alternate number, an automated  voice response system greeted me  with, "Hi there, it's Metro by T-Mobile." Then, the voice offered an option to hear the message in Spanish. Next, the system said the company might collect information about me to improve service.

The system asked for a phone number, but I identified as a new customer since I do not have Metro PCS. It also offered some information about the Federal Affordable Connectivity Program. The automated voice said they could text me about that, or I could ask a representative about it.

After providing some other information that did not apply to me, the system said, "One minute while I find someone to help you."

Within a few seconds, another automated voice told me they cared about my experience and might record the call. Next, a customer service associate answered and thanked me for calling Metro by T-Mobile.

The environment where the associate worked was extremely noisy. I told him I was calling to learn more about Metro PCS, and he responded, "Can you repeat that?" I could barely hear him, and he apparently could not hear me well.

The associate explained that he was in a call center. I repeated my prior statement and asked if Metro PCS was a prepaid service. He began explaining the different options.

The customer service representative asked me how I used my phone. He told me about available choices based on my data needs. The associate also offered to help me set up a phone and service during the call. However, I told him I was seeking information.

This call time was over seven minutes. The automated system did not take much time to get me to a human. However, due to the boisterous background noise at the center, we both had to repeat ourselves, which made the call longer.

The associate did his job and answered my questions. He was friendly and helpful. Also, I confirmed that the number I called was comparable to the *611 number. However, for a better customer experience, I recommend that whoever is in charge of call center operations consider how they can reduce the background noise.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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