What happens if I lose my SmarTrip card?

If you lose your SmarTrip card, you should report it immediately to the Washington Metro Authority. Reporting the loss will help protect your balance and any stored products on the card. Once reported, the lost card will be deactivated to prevent unauthorized usage. You have the option to transfer the remaining balance to a new SmarTrip card by visiting an authorized sales location or contacting customer service. However, please note that products such as passes or stored value on the lost card cannot be recovered. It is recommended to register your SmarTrip card online to simplify the replacement process and provide extra security for your account. Remember to keep your SmarTrip card safe to avoid any inconvenience or potential loss.