Boost Mobile Phone Number
Calling Boost Mobile customer service faster by GetHuman
Customer service
Popular customer problems and how to solve them
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Our Editor's Notes on Boost Mobile's Phone-Based Customer Care
Boost Mobile is a low-cost, prepaid wireless service operating in the United States. Many customers are attracted to Boost due to its affordable wireless options and services, which is why Boost Mobile offers comprehensive phone-based customer support.
Why do People Call Boost Mobile Customer Support?
People call Boost Mobile Customer support for a range of reasons, including:
- Setting up new service
- Changing or canceling service
- Purchasing new devices
- Questions about bills and charges
- Technical support
- Arranging for the return, upgrade, or replacement of a device
Boost Mobile Telephone Customer Service Hours
Live telephone help is available for Boost Mobile customers Monday through Friday from 4 am to 8 pm Pacific time and Saturday and Sunday 4 am to 7 pm Pacific time. Customers with Android devices can dial 611 to be connected with Boost Mobile's customer care department.
How do Customers Feel About Boost Mobile Customer Service?
Many customers report frustration with Boost Mobile customer service, though it should be noted that the company also has many supporters as well. Because Boost is a prepaid, budget company, Boost does not have the extended phone support hours that some wireless companies provide.
Other complaints include inconsistent information from phone representatives as well as difficulty working through the system menu to get to a live operator.
Online Mentions of Boost Mobile Customer Service
In one case, a Boost Mobile customer reported that her phone had a broken screen, making it impossible for her to read text messages. Unfortunately, Boost Mobile customer support staff didn't understand this and kept sending her security codes via text, which she could not read due to the broken screen.
Another report was from a customer who purchased a pre-owned iPhone from Boost Mobile online. The phone did not work when she received it and was told by multiple Boost Mobile customer support representatives that a new phone was being shipped.
Eventually, a supervisor told her that she had received incorrect information from the representatives and that she would have to go through their warranty management company for a replacement.
What Kind of Services Can Boost Mobile Phone Representatives Provide?
A Boost Mobile phone representative can provide the following services:
- Start service
- Explain different plans and services
- Sign you up for different plans and services
- Answer questions about billing and charges
- Investigate billing disputes
- Help you purchase new devices
- Sell you a Boost Mobile SIM card kit for the company's "Bring Your Phone" plan
What Boost Mobile Customer Service Issues Can't Be Addressed by Phone?
Most issues that customers have with their phones, mobile devices or Boost Mobile accounts can be handled by the company's phone-based customer support.
However, some issues are not resolvable over the phone. These include:
- Broken phones that need to be replaced or fixed
- Accessory purchases
- Hands-on technical issues, such as putting a SIM card into a new phone if you don't feel comfortable doing this yourself.
Tip for Effective Calls to Boost Mobile Customer Service
If you call Boost Mobile from a phone associated with your account, customer support representatives should be able to locate your information after confirming your identity.
However, if your phone is broken, you may need to call from another line. In such cases, have your account number handy, a recent bill will have that information, as will your online account profile. Being able to provide your account number will help expedite your case.
What Can I do if my Call to Boost Mobile Customer Service is Unsuccessful?
Sometimes, customer service calls don't go well. Unsuccessful calls to Boost Mobile customer service can happen due to multiple factors, including poor communication or badly trained representatives.
If your call to Boost Mobile did not result in a positive resolution, write down your main problems or concerns, along with what happened during your first call.
Next, describe what you would like to happen as a result of your call. By having these details in writing, and in front of you, you may find that you are better able to communicate with Boost Mobile.
Next, try one of the following:
- Call back and speak to a different representative. Some representatives are better trained than others and the next one you speak to may be able to sort out your issue. You may also find that you communicate better with the next representative that you speak to.
- Communicate with Boost Mobile in writing via its live chat option, community forum, or social media accounts. Sometimes its easier to get your point across in writing. In addition, having a written record of your communication with a Boost Mobile customer service representative can be useful if the problem continues.
- Visit a Boost Mobile retail store. You may want to call in advance to make sure that someone there can talk with you, but a live meeting with a representative can sometimes bring an issue to a quick resolution.
Customer Number 888-266-7848 - by the Numbers
Boost Mobile's Best Toll-Free/800 Customer Phone Number
This is Boost Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Boost Mobile agent. This phone number is Boost Mobile's Best Phone Number because 150,480 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-266-7848 include Payment Arrangement, Transfer Service, Device Support, Lost or Broken Phone, Problem With a PIN and other customer service issues. The Boost Mobile call center that you call into has employees from Oklahoma, Texas, Colorado, Kansas, Nevada and is open Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PST according to customers. In total, Boost Mobile has 2 phone numbers. It's not always clear what is the best way to talk to Boost Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
Contacting Boost Mobile - by phone or otherwise
While 888-266-7848 is Boost Mobile's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Boost Mobile customers, is by calling their 866-402-7366 phone number for their General Support department. Besides calling, the next favorite option for customers looking for help is via 866-402-7366 for General Support. If you think this information is inaccurate or know of other ways to contact Boost Mobile please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Boost Mobile.
What is GetHuman's Relationship to Boost Mobile?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Boost Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our FedEx Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Capital One Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like FedEx or Capital One. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.