Boost Mobile Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Boost Mobile number
Q:How do I get a live human at Boost Mobile?
A:Enter 10 digit phone number or # to become a new customer.
Q:Does Boost Mobile offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PST. The least busy day is Sunday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 7 minutes. The longest hold times are on Monday, and the shortest are on Friday.

More Boost Mobile Customer Phone Numbers

866-402-7366 - General Support
Toll-free · Enter 10 digit phone number or # to become a new customer.Enter 10 digit phone number or # to become a new customer. · Calling to activate your new service? Say "activate." Otherwise, do you have an active Boost account?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Boost Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Enter 10 digit phone number or # to become a new customer.
Here is how our research team describes the way the Boost Mobile phone system greets you: Calling to activate your new service? Say "activate." Otherwise, do you have an active Boost account?
Below are some clips we've found from Boost Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Boost Mobile. Calls are recorded to improve your experience. I don't recognize the number you're calling from. If you're calling to activate your new service, say activate. Otherwise, do you have an existing Boost account? If you're calling to activate your new service, press the star key. Otherwise, do you have an existing Boost account? Yes or no? For more information on our privacy policy, visit boost mobile dot com."
Excerpt from a call with Boost Mobile
Saturday, January 13, 2024 8:30 PM
They may ask for information for security purposes
"You can tell it to me or enter it using your keypad.
I didn't find an account matching that information.
Let's try again. For security, what's your four digit account PIN?"
Excerpt from a call with Boost Mobile
Sunday, April 14, 2024 4:48 PM
They may need the phone number on your account
"Hi. Thanks for calling Boost Mobile. Calls are recorded to improve your experience. I don't recognize the number you're calling from. If you've received a SIM kit or phone and need help with an activation, say activation. If you were calling about your existing Boost account, say yes or press one. If you are interested in learning more about starting new service, say sign up or press two.
If your
Including the area code, what's the phone number you're calling about?"
Excerpt from a call with Boost Mobile
Saturday, April 13, 2024 1:44 PM
They may ask you to say or enter information
"You can also use your keypad to enter it.
What's the phone number you're calling about including area code?
You can also enter it using your keypad. Or if you recently signed up, you can say, I don't have it."
Excerpt from a call with Boost Mobile
Thursday, January 18, 2024 10:37 AM
The first phone menu
"Hi. Thanks for calling Boost Mobile. Calls are recorded to improve your experience.
I don't recognize the number you're calling from. If you need help with the pending activation or new order, say activation or If you are an existing customer with Boost, say yes or press one.
Or if you are interested in signing up for new service, say sign up or press two."
Excerpt from a call with Boost Mobile
Monday, April 1, 2024 4:42 PM

What are the hours and when should I call?

Boost Mobile operates the call center for this 888-266-7848 phone number Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 948 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Boost Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Boost Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Boost Mobile is Sunday. The most busy day to call is Thursday, which averages 74% more phone calls by comparison. Again, this is based on a sample of 948 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Boost Mobile is Wednesday.

Why call this Boost Mobile number?

Below is a sample of recent calls to Boost Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Speaking to representative: "Hello, I need to speak to a representative."
- From a call lasting 3m 57s , Apr 16, 2024 2:33 PM
Phone upgrade: "Interested in upgrading my phone to a replacement."
- From a call lasting 2m 35s , Apr 14, 2024 4:48 PM
Inquiring about phone options: "Let me tell me what you got."
- From a call lasting 8m 57s , Apr 11, 2024 8:19 PM
Transfer phone number to new SIM: "Need to move phone number to new SIM card."
- From a call lasting 1m 22s , Apr 11, 2024 3:05 AM
Billing inquiry for son: "My reason for calling is because I'm trying to figure out that my son's bill is coming up."
- From a call lasting 12m 29s , Apr 10, 2024 4:10 PM
Requesting bill extension: "I'm trying to get a extension on my phone bill."
- From a call lasting 3m 56s , Apr 10, 2024 8:11 AM
Report stolen phone: "I need to report a stolen phone, can I speak to an agent?"
- From a call lasting 2m 19s , Apr 8, 2024 9:26 AM
Lost phone: "I lost my phone."
- From a call lasting 5m 49s , Apr 6, 2024 11:48 PM
Password reset: "Reset my password."
- From a call lasting 4m 55s , Apr 6, 2024 10:45 PM
Report stolen phone: "Somebody stole my phone."
- From a call lasting 2m 44s , Apr 6, 2024 4:22 AM

My Experience Calling 888-266-7848

Dec 20, 2023

When calling Boost Mobile, it's important to know the exact reason why as the automated system gives limited options for reaching the right department. I called Boost to find out about deals on mobile phones as I don't currently have a plan with the company. Upon calling, you're directed to press 5 for Spanish or wait for further instructions. 

The automated system said it didn't recognize the phone number I was calling, from so I was guided to either say the word "activate" to start new service or answer yes or no as to whether I have a Boost account. I said no and was told to wait for the next available agent. Callers will then hear a message directing them to the Boost website to read the company's privacy policy.

While waiting on hold, an automated recording directed me to use the Boost app or visit the website for immediate help or payments as accessing a live agent on the phone can take time. 

Within a few minutes, a rep was on the line and quickly asked for my phone number as she attempted to pull up my account. After realizing I'm not a Boost customer, since that wasn't initially asked, she proceeded to find out how I could be helped. I explained that I was considering a Boost phone plan and wanted to get information on current offers and deals. With much enthusiasm, the rep told me I definitely had to join Boost, and I prepared myself to be pressured. However, she seemed more excited that I was considering a plan and didn't coerce me into a sale. 

Instead, the rep directed me to Boost's website where I could read about an online exclusive providing customers with one month of unlimited data for half of the regular cost. In addition, she recommended an in-store deal for an iPhone11 for about $50 plus tax when I switch providers. These sounded like good deals but I wanted to see the phones in person. So the rep encouraged me to visit any to any Boost Mobile store and searched her database according to my zip code to locate nearby stores. While waiting, the agent engaged in some chitchat and asked about my holiday plans, which was a nice gesture. 

She discovered three stores near my home and provided the phone numbers so I could call and get more information, adding that all locations close at 8 p.m. The call ended with her continued zeal for her company and appreciation for my call. It was great to reach an agent quickly and especially to speak with a rep eager to help. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact Boost Mobile Customer Service

There are of course other ways to contact Boost Mobile customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Boost Mobile provides this option.
X (formerly Twitter)
@BoostCare - Customer Service
Customer service Twitter feed
Boost Mobile, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
Some customer service teams, like that of Boost Mobile, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Boost Mobile's website
As a last, sometimes only, resort- Boost Mobile customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Boost Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Boost Mobile agent. This phone number is Boost Mobile's best phone number because 150,480 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-266-7848 include Payment Arrangement, Transfer Service, Device Support, Lost or Broken Phone, Problem With a PIN and other customer service issues. The Boost Mobile call center that you call into has employees from Oklahoma, Texas, Colorado, Kansas, Nevada and is open Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PT according to customers. In total, Boost Mobile has 2 phone numbers. It's not always clear what is the best way to talk to Boost Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Boost Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Boost Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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How to call Boost Mobile

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