Calling Boost Mobile was a lot easier than I thought it would be, although I find it odd that they make you pay to get help paying your bill. That part bugged me, and I will explain more in a minute. Besides that, the phone call went pretty well. I needed to talk to someone about a new plan before I signed up my dad for it. My dad needs some type of way to stay in touch with us from the nursing home, but he doesn't need a plan with any bells or whistles, which is why I was investigating Boost Mobile in the first place.
While the nursing home has phones in the rooms, my father is not very mobile, and I wanted a phone that I could slip in his pocket. This way, he can call family anytime that he feels the need. Plus, I heard that Boost Mobile has some subsidized plans, and I also wanted to learn more about that. Therefore, I didn't plan on taking any automated steps; the sole intent of my phone call was to talk to a real-life agent who could answer my questions and talk about plan choices.
When I called, an automated assistant said, "Hi, Thanks for calling Boost Mobile. Calls are recorded to improve your experience. I don’t recognize the number you are calling from. If you are calling to activate your service, say activate. Otherwise, do you have an existing Boost Mobile account?" I don't have an account, so I told it that, and it repeated back to me, "Find out more about Boost Mobile wireless plans." Then it told me that it would get someone who could help me.
This part caught me off-guard because while I was on hold, an automated recording told me that if I chose to make any payment with an agent, I would have to pay a $4 agent fee. I've never heard of an agent fee, and the idea seems odd. You shouldn't have to pay to get service or help, and I didn't like that idea for my dad. I talked to the agent about it when I was connected, and they clarified that it was just to take payments, but there was a fee. The fee could be avoided by going online or choosing the automated payment system. That means if I do choose Boost Mobile, I will have to manage my father's payments because he would not be able to handle that on his own.
This Boost Mobile phone number is ranked #2 out of 2 because 150,480 Boost Mobile customers tried our tools and information and gave us feedback after they called. The reason customers call 866-402-7366 is to reach the Boost Mobile General Support department for problems like Payment Arrangement, Transfer Service, Device Support, Lost or Broken Phone, Problem With a PIN. As far as we can tell, Boost Mobile has call center locations in Oklahoma or Texas or Colorado or Kansas or Nevada and you can call during their open hours Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PST. Boost Mobile has 2 phone numbers and 6 different ways to get customer help. We've compiled information about 866-402-7366 and ways to call or contact Boost Mobile with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.
Calling Boost Mobile at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 866-402-7366. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Boost Mobile General Support agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Boost Mobile Once on the phone with Boost Mobile's General Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.
While 866-402-7366 is Boost Mobile's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-266-7848 is their best customer phone number overall, and we have put together a comparison of their 6 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Boost Mobile help by calling them, is that other customers give their customer support at this number a 67% score for their communication skills and a 54% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.