Boost Mobile General Support

Phone Number & Getting a Rep

Boost Mobile General Support number

866-402-7366
Toll-free·Calls General Support·See main phone number & contact info
Q:

How do I talk to a human at this Boost Mobile number?

A:Enter 10 digit phone number or # to become a new customer.Enter 10 digit phone number or # to become a new customer.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PST. The least busy day is Sunday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Boost Mobile General Support?

A:The average hold time is 14 minutes. The longest hold times are on Friday, and the shortest are on Thursday.

All Boost Mobile customer service contact information

This is the #2 most popular Boost Mobile phone number out of 2. Click above to go back to the main customer service number and other contact information, including Boost Mobile email addresses, twitter handles, and live chat options.

More Boost Mobile Customer Phone Numbers

Customer Service

888-266-7848
Main phone number · Toll-free · Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PST · Enter 10 digit phone number or # to become a new customer. · Calling to activate your new service? Say "activate." Otherwise, do you have an active Boost account?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Boost Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Enter 10 digit phone number or # to become a new customer.Enter 10 digit phone number or # to become a new customer.
Here is how our research team describes the way the Boost Mobile phone system greets you: Calling to activate your new service? Say "activate." Otherwise, do you have an active Boost account?
Below are some clips we've found from Boost Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thanks for calling Boost Mobile. Calls are recorded to improve your experience. I don't recognize the number you're calling from. If you've received a SIM kit or phone and need help with an activation, say activation."
Excerpt from a call with Boost Mobile
Wednesday, September 4, 2024 7:59 PM

What are the hours and when should I call?

Boost Mobile operates the call center for this 866-402-7366 phone number Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 376 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Boost Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Boost Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Boost Mobile is Sunday. The most busy day to call is Tuesday, which averages 132% more phone calls by comparison. Again, this is based on a sample of 376 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Boost Mobile is Friday.

Why call this Boost Mobile number?

Below is a sample of recent calls to Boost Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Lost or stolen phone: "The phone is lost or stolen."
- From a call lasting 2m 27s , Dec 10, 2024 5:18 AM
: ""
- From a call lasting 2m 42s , Dec 3, 2024 12:49 PM
: ""
- From a call lasting 1m 10s , Dec 1, 2024 5:50 AM
: ""
- From a call lasting 1m 39s , Nov 30, 2024 8:16 PM
: ""
- From a call lasting 3m 33s , Nov 29, 2024 1:37 PM
: ""
- From a call lasting 2m 4s , Nov 25, 2024 8:19 PM
: ""
- From a call lasting 1m 16s , Nov 24, 2024 5:08 PM
: ""
- From a call lasting 5m 8s , Nov 19, 2024 1:46 PM
: ""
- From a call lasting 21s , Nov 7, 2024 10:41 PM
: ""
- From a call lasting 4m 55s , Nov 6, 2024 3:05 PM

Calling this Boost Mobile Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Dec 26, 2023

Calling Boost Mobile was a lot easier than I thought it would be, although I find it odd that they make you pay to get help paying your bill. That part bugged me, and I will explain more in a minute. Besides that, the phone call went pretty well. I needed to talk to someone about a new plan before I signed up my dad for it. My dad needs some type of way to stay in touch with us from the nursing home, but he doesn't need a plan with any bells or whistles, which is why I was investigating Boost Mobile in the first place. 

While the nursing home has phones in the rooms, my father is not very mobile, and I wanted a phone that I could slip in his pocket. This way, he can call family anytime that he feels the need. Plus, I heard that Boost Mobile has some subsidized plans, and I also wanted to learn more about that. Therefore, I didn't plan on taking any automated steps; the sole intent of my phone call was to talk to a real-life agent who could answer my questions and talk about plan choices. 

When I called, an automated assistant said, "Hi, Thanks for calling Boost Mobile. Calls are recorded to improve your experience. I don’t recognize the number you are calling from. If you are calling to activate your service, say activate. Otherwise, do you have an existing Boost Mobile account?" I don't have an account, so I told it that, and it repeated back to me, "Find out more about Boost Mobile wireless plans." Then it told me that it would get someone who could help me. 

This part caught me off-guard because while I was on hold, an automated recording told me that if I chose to make any payment with an agent, I would have to pay a $4 agent fee. I've never heard of an agent fee, and the idea seems odd. You shouldn't have to pay to get service or help, and I didn't like that idea for my dad. I talked to the agent about it when I was connected, and they clarified that it was just to take payments, but there was a fee. The fee could be avoided by going online or choosing the automated payment system. That means if I do choose Boost Mobile, I will have to manage my father's payments because he would not be able to handle that on his own. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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