Metro PCS Customer FAQ

Promotional offers, like the $49.99 iPhone 13 deal for new customers, are often designed to attract new subscribers. While existing customers may not qualify for these specific deals, there are regularly updated promotions and discounts for loyal customers. Check for any available offers you might be eligible for by visiting the promotions section. Your long-term support is valued, and there may be other ways to receive benefits.

If the Metro app is not allowing you to pay your phone bill, you can try other payment methods such as visiting a Metro PCS store, calling customer service, or using the website to make your payment. Sometimes, the app may experience temporary issues, so trying again later might also help.

To retrieve your phone number, you can check the settings on your device. On most smartphones, go to the "Settings" app, tap "About Phone" or "About Device," and your phone number should be listed there. Alternatively, you can also view your number on your original packaging or paperwork from when you purchased your device. If you've made a call recently, your number may display on the recipient's caller ID.

To cancel your Metro PCS phone and account, you should stop making payments for your service. Your account will be automatically suspended after non-payment, and eventually, it will be canceled. Note that you won't receive a refund for any unused service.

To transfer your Metro service to a new phone, you will first need to purchase and/or have a MetroPCS compatible phone ready. If the phone isn't already activated, you will need to do so. Next, you need to visit the official Metro by T-Mobile website. Log in to your account and choose the 'Upgrade Device' option. Follow the prompts to link your new device to your existing account. Make sure to have all of your account information, as well as details about your new phone, ready. Remember to back up any important data before you begin the process, as this might not move over in the switch.