In a nutshell: Do you want to change the primary phone number for your T-Mobile account? Note that you may be subject to a $15 fee whenever you change the primary contact for your My Metro by T-Mobile account. The change can take up to 30 minutes to complete, but FaceTime and iMessage services may be available within 24 hours. Don't worry about your voicemail as there is no need to change the password. Want to change your primary contact? You need to reach out to My Metro by T-Mobile regarding this. Get in touch with T-Mobile using the steps below.
Do you want to change the primary phone number for your T-Mobile account? Note that you may be subject to a $15 fee whenever you change the primary contact for your My Metro by T-Mobile account. The change can take up to 30 minutes to complete, but FaceTime and iMessage services may be available within 24 hours. Don't worry about your voicemail as there is no need to change the password. Want to change your primary contact? You need to reach out to My Metro by T-Mobile regarding this. Get in touch with T-Mobile using the steps below.
Call the number provided on this step and just follow the prompts. Use "change phone number" in the automated system. Also, consider using another line when calling and be prepared to provide your verification code and PIN. The representative may also verify if you're the account holder, so ensure you have the account details with you.
You may also change the primary contact on your account by speaking to a representative in person. Use this store locator to help you find the closest T-Mobile store in your area. Just enter your zip code or city to find the nearest store. Tap on Directions to know how to get to the store or click Call if you wish to schedule an appointment. Don't forget to bring valid identification as the representative may need to verify your account.
Another way to contact T-Mobile is by writing to them directly, although we don't recommend this option when changing the primary contact because it takes time. It would also be difficult for T-Mobile to verify if you are the account holder. Consider this option only if you also want to inquire about something else. Otherwise, just call T-Mobile directly to change your primary contact.
If you still need assistance, consider asking the T-Mobile community. Just write your question in the box and check the available answers. You can also search for posts by clicking on the three horizontal lines on the right-hand side of the page. Just choose a category and see the most viewed or most recent posts.
Don't forget to download the MyMetro app, ask you may see options to contact T-Mobile directly from the app.
Feel free to also visit T-Mobile's Support page to get more information about managing your account, including changing the primary contact or email address. In the Support page, you will find details about T-Mobile's plans and benefits as well as helpful information regarding network and coverage. Just tap Account to see the available options and support. You can also get help regarding line support and billing. Do you have other issues about changing your primary contact or personal info from My Metro by T-Mobile? Don't hesitate to contact Customer Support today.
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