In a nutshell: If you’re ready to switch from MetroPCS (now known as Metro by T-Mobile) to another wireless provider, you can do so by transferring your phone number and account. This process is called “porting out” your number and is fairly common when changing phone services. To successfully move your MetroPCS account, you'll need to ensure that your number is eligible, your account is active, and you have the correct credentials to authorize the switch. This guide explains everything you need to know to transfer your MetroPCS account smoothly and avoid service interruptions during the transition.
If you’re ready to switch from MetroPCS (now known as Metro by T-Mobile) to another wireless provider, you can do so by transferring your phone number and account. This process is called “porting out” your number and is fairly common when changing phone services. To successfully move your MetroPCS account, you'll need to ensure that your number is eligible, your account is active, and you have the correct credentials to authorize the switch. This guide explains everything you need to know to transfer your MetroPCS account smoothly and avoid service interruptions during the transition.
Start by confirming that your MetroPCS account is active and that your phone number hasn’t been suspended, canceled, or reported lost. You must also be the account holder or authorized user to initiate the transfer. Log in to your account on the Metro by T-Mobile website or through the app to verify your account status. Make sure your phone is unlocked if you plan to use the same device with the new carrier. Most carriers require phones to be unlocked and compatible with their network. You can request Metro to unlock your device after 180 days of active use.
Before starting the transfer with your new provider, gather the necessary MetroPCS account details. You’ll need your MetroPCS account number and account PIN. Your account number is not the same as your phone number and can be found by logging into your online account or contacting MetroPCS customer service. Your PIN is the passcode you created when setting up your account. Double-check these details, as incorrect information may delay the porting process. Also, make sure your name, address, and other personal details match between carriers to prevent errors during the switch.
Contact your new carrier and let them know you want to port your number from MetroPCS. They will ask for the account number, PIN, and possibly your billing address as part of the port authorization. Many carriers offer the option to complete this online, while others may require an in-store visit or phone call. It’s important not to cancel your MetroPCS account manually—your new carrier will handle the cancellation automatically after the number is successfully transferred. The process usually takes a few minutes to a couple of hours, but in some cases, it can take up to one business day.
Once your number has been successfully transferred, your MetroPCS service will be canceled automatically. Follow the activation instructions from your new carrier, insert the new SIM card into your phone (if required), and restart the device. Check that your calls, texts, and mobile data are working as expected. If you run into any issues after activation, contact your new provider for support. Keep your MetroPCS SIM card on hand temporarily in case troubleshooting is needed. Most users find that their number and service are fully functional within a few hours of the switch.
Transferring your MetroPCS account to another carrier is a simple process if you have the right account information and follow the correct steps. Make sure your account is active, your phone is unlocked (if needed), and your personal details are accurate. Let your new provider handle the transfer, and never cancel your account manually. Once complete, test your new service to ensure everything is working properly. With the right preparation, moving your MetroPCS number to a new carrier can be a fast and hassle-free experience.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies