In a nutshell: Phone companies are always changing their tech, their prices, and their promotions, trying to entice customers away from their competitors. If you have a T-Mobile account but want to switch your account to another carrier, there are several things you must do, both with your new carrier and with T-Mobile.
Phone companies are always changing their tech, their prices, and their promotions, trying to entice customers away from their competitors. If you have a T-Mobile account but want to switch your account to another carrier, there are several things you must do, both with your new carrier and with T-Mobile.
Port Out Protection is a free service that T-Mobile offer to any customer with Metro by T-Mobile, T-Mobile Prepaid, T-Mobile Postpaid, or T-Mobile for Business. It is meant to protect your account by blocking unauthorized people from switching your account to another carrier and gaining control over it. This feature will prevent you from switching your account yourself, though, so you will need to turn it off before you can make the switch. To switch it off, you must be the primary account holder. Even authorized users of the account are not allowed to do this.
You can only generate a temporary port out PIN from your mobile device. You cannot do it from a desktop or laptop computer.
If you do not have it, skip to step 3.
T-Mobile log in page
T-Mobile Port Out Protection page
If you have a postpaid account, skip to step 9.
It's located in the upper right corner of the landing page for your account.
Otherwise, skip to the next step.
Skip to step 24.
If you want to use the T-Life app instead, skip to step 16.
It's located in the menu bar.
Skip to step 24.
It's in the upper right corner.
Make sure you have your T-Mobile account number, account PIN, and temporary port out PIN with you when you do.
Overall, the whole process shouldn't take you too long, even if you have Port Out Protection turned on. If anything goes wrong with the process, call T-Mobile's customer service center for help.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies