How Do I Change Primary Contact for My T-Mobile Account?

How Do I Change Primary Contact for My T-Mobile Account?

T-Mobile comes with a whole lot of services to make your life exciting and fulfilling. As a mobile service provider, you stand a chance to do more of what you like with available plans. From unlimited browsing to texting aboard and binge-watching, T-Mobile plans offer you many benefits at no extra cost. This means you can chat, stream, and share high-quality videos with the help of different plans that this carrier provides. Also, you can enjoy your favorite shows and movies with Netflix, keep chatting and texting aboard Gogo-enabled flights, among other services. To access all the benefits that come with this carrier, you will have to create My T-Mobile account.

Sometimes you may be compelled by different situations to change the primary contact for your T-Mobile wireless account. Cases such as conflict of interest, divorce, multiple accounts, or caller ID issues are a few reasons why you would want to switch your primary account. In this case, you may change the account to another name. To achieve this goal, you will need the permission of the existing or primary account holder. T-Mobile allows you to swap the primary contact name on one or several lines while other lines retain their original names.

How do I Change Primary Contact for My T-Mobile Account?

Here are the steps you need to follow when changing the primary contact on your account:

Step 1: Get Permission from the Primary Account Holder

To begin with, you must obtain permission from the existing account holder. Therefore, you will require the full agreement of the account holder prior to changing the primary name. As a matter of fact, the primary account holder will have to be available to make the process easier for you.

Step 2: Call the T-Mobile Customer Service Support Team

After reaching out to the primary account holder, the next task for you is to contact the customer service agent at T-Mobile to help you with the process. The agent will ask for account verification before proceeding to the next stage. That is the reason you need to have the primary account holder nearby to make the entire process effortless. Alternatively, you may allow the representative to call and speak with the primary account holder via a separate line. Whichever way you find appropriate, ensure that the process runs smoothly to the end.

Step 3: Update the Account

When updating the account information, you should have your details ready. These include your full name, the specific line you want to use, social Social Security number, and your current address.

Step 4: Credit Check

T-Mobile insists on a credit check against new customers signing a wireless contract. In your case, you will have to submit a mandatory credit check to determine your credit score. Once approved, your lines will be transferred to new T-Mobile accounts with you becoming the primary account holder.

Step 5: Agree to the Terms and Conditions

The final part of this process involves reading and understanding the terms and conditions of using your new accounts. Then you must accept all the conditions laid down in the agreement before taking full responsibility for your account. From there, you will enjoy T-Mobile services knowing that you are the real owner of your account.