Say, "I don't have one" then, "New Service", then "Representative".
Compared to other T-Mobile support
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Here are some reasons that other T-Mobile customers called 800-937-8997 recently:
We called T-Mobile's phone number, tried the various choices in their interactive phone system, and recorded it for you. Click/tap on endpoints to see how to get to them, transcriptions of recorded messages, customer information required, and more.
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What phone number are you calling about, or say "I don't have one"
"I don't have one"
Are you looking for new service, order status, find a store, or mobile internet?"
Are you looking to transfer existing service, activate a prepaid phone, activate a phone in Puerto Rico, or Other?
If you're already on the phone with T-Mobile, you may want to look over any tips we have for getting better results. If you already talked to a T-Mobile rep (or several), let us know if you were able to resolve your issue and how your experience was- it's how we customers push companies like T-Mobile to give better customer support.