T-Mobile Phone Number

Calling T-Mobile customer service faster by GetHuman

800-937-8997
Customer service
Current Wait: 25 mins (24m avg)
Hours: Mon-Sun 6am-10pm EST; best time to call: 7:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Update Account InfoDispute a ChargePayment ArrangementAccount AccessDevice SupportA different issue
Get to a live person fastest: Say, "I don't have one" then, "New Service", then "Representative".

Reasons customers like you called recently

need to have phone UNLOCKED
2h ago
I need to have my phone unlocked
2h ago
Want to change my plan
4h ago
i couldnot get the code send by amazon customer service
5h ago
Switched accounts, no longer with Tmobile. Can not gain access to my Tmobile account. N...
5h ago
My phone went off in the middle of the night due to my needing to fill my prepay accoun...
8h ago
I need to talk to a person in billing who has the power to help me in Tmobile headquar...
11h ago
I need the unlock code for my phone i bought. I bought a tmobile phone from someone on...
20h ago
Sim is locked.im trying to use it with another carrier and it wont accept the new sim...
a day ago
I want to know my pin number and the zipcode associated with my account.
a day ago
Want to speak with a rep, but have been on hold now OVER * hours. Really. Over * hours.
2d ago
On hold OVER three hours for customer care.
2d ago
Went to Costco to sign up for * new lines and discovered that a transfer of our * Alask...
2d ago
I need to port over phone numbers to my new service lines.
3d ago
I want to port over phone numbers to my account.
3d ago
See more recent reasons for callingHelp me with my issue
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Our Editor's Notes on T-Mobile's Phone-Based Customer Care

T-Mobile is the third-largest provider of wireless services in the United States. With over 84.2 million customers, it isn't surprising that its customer service department receives a lot of calls each day.

If you prefer to make customer support inquiries by talking to a live person, calling T-Mobile can be a quick and effective way to resolve your concerns and get back to your daily routine.

Why Would Somebody Need to Call T-Mobile Customer Support?

Customers call T-Mobile for a range of reasons, including:

  • Setting up, changing, or canceling wireless service
  • Adding additional services to a current plan
  • Questions about billing issues
  • Ordering a new phone
  • Technical support

How to Call T-Mobile Customer Support

If your issue does not require technical support, such as testing your mobile device, you can either call T-Mobile at its toll-free number or dial 611 from your T-Mobile phone. TTY service is also available.

On the other hand, if your issue requires technical support, T-Mobile asks that you try to call them from a device other than the one you are calling about. This allows the T-Mobile customer service representative to run tests on the device that is having problems.

It's important to note that T-Mobile has different numbers for its business and residential service divisions. In addition, T-Mobile also has a dedicated number for those who wish to report rural area call issues.

Finally, customers who are traveling overseas can call a dedicated international line for assistance. Calls to this line made from a T-Mobile device will not incur long-distance, roaming or airtime charges.

Phone-Based Customer Service Hours

T-Mobile Customer care representatives are available from 3 am to 10 pm Pacific time, daily. TTY service is available from 5 am to 10 pm Pacific time, daily.

How do Consumers Feel About Calling T-Mobile?

T-Mobile made a significant business comeback in 2018 by investing in its customer service department. Every aspect of customer care was considered and representatives received enhanced training that empowered them to meet customer needs.

For postpaid mobile customers, this meant being able to call a regional center of highly trained "expert" representatives who could provide quick, personalized service.

Consumer response to T-Mobile customer service is generally positive, although there are some negative reports, which is not unusual for a very large company. Areas of complaint sometimes involve representatives providing inaccurate information to callers.

Media Cases

One website reports that a customer was billed for service even after canceling. When the customer called to complain, he was given inaccurate information by the T-Mobile representative as to why he was billed.

It turned out that the contract terms may have given T-Mobile the right to bill for a certain amount of time after cancelation, the information given by both representatives, including the one who took the cancelation as well as the rep who provided a bad explanation, was inaccurate. After a third-party intervention, the case was resolved to the customer's satisfaction.

What Can T-Mobile Telephone Customer Support Do?

T-Mobile customer support, particularly for its postpaid customers, can assist with most customer concerns including:

  • Initiating new service
  • Helping customers select or modify current wireless plans
  • Assisting in upgrading devices or purchasing additional devices
  • Technical support, including running tests on devices
  • Addressing billing errors, questions, and concerns
  • Working with customers to set up payment plans

What Can't Be Handled Over the Phone?

If a customer has a product that is defective or damaged, he or she will need to return it to T-Mobile or a designated repair contractor, for service. A customer care representative can advise a customer on how to bring a phone in for service, or mail it to a service center.

What Can I do if my Call to T-Mobile Customer Service is Unsuccessful?

While T-Mobile has a strong track record of offering quality phone support, there are situations in which a customer may get off the line feeling that his or her case has not been resolved. Fortunately, there are several things that you can do to address this issue:

Live chat: Try using the live chat feature on T-Mobile's website.

Social media: Reach out over T-Mobile's social media platforms. The company has a team of customer care representatives to answer questions to get you some help.

Community forums: T-Mobile also has community forums that can be accessed through its website. Other customers, as well as T-Mobile reps, are on hand to answer questions and offer suggestions.

Note: The three options above allow you to communicate with T-Mobile in writing, which can be useful if you need a record of your conversations. In addition, some complex issues are more easily resolved via text-based communication.

Call back: The next T-Mobile customer service representative you speak to might be better trained or better informed, increasing your odds of a successful call.

Visit a T-Mobile store: T-Mobile store associates may also be able to help, particularly if you have a "hands-on" technical issue.

Customer Number 800-937-8997 - by the Numbers

Phone number to dial
800-937-8997
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Sun 6am-10pm EST
Best time to dial
7:30am
Navigate phone maze to a human
Say, "I don't have one" then, "New Service", then "Representative".
Average wait
24
Current wait
25
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or chat or web or twitter or facebook
Quality of communication
88%
Quality of help
81%
Customer votes
7,317
Information last updated
Fri Dec 06 2019 10:00:00 GMT+0000 (UTC)

T-Mobile's Best Toll-Free/800 Customer Phone Number

This is T-Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a T-Mobile agent. This phone number is T-Mobile's Best Phone Number because 130,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-937-8997 include Update Account Info, Dispute a Charge, Payment Arrangement, Account Access, Device Support and other customer service issues. The T-Mobile call center that you call into has employees from New Mexico, Texas, Philippines and is open Mon-Sun 6am-10pm EST according to customers. In total, T-Mobile has 10 phone numbers. It's not always clear what is the best way to talk to T-Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting T-Mobile - by phone or otherwise

While 800-937-8997 is T-Mobile's best toll-free number, there are 16 total ways to get in touch with them. The next best way to talk to their customer support team, according to other T-Mobile customers, is by calling their 877-746-0909 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 877-746-0909 for Customer Service. If you think this information is inaccurate or know of other ways to contact T-Mobile please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for T-Mobile.

What is GetHuman's Relationship to T-Mobile?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like T-Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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