T-Mobile Order Help Phone Number

What It's Like to Call T-Mobile Phone Number 800-672-5390

By Christian Allen

Nov 29, 2023

Calling T-Mobile was a breeze. It was possibly one of the easiest phone calls I have ever had to make, which is ironic because before calling I was super frustrated. I have been dealing with my Wi-Fi not working correctly for some time and I have tried to fix it at least ten times. I have talked to someone on the T-Mobile app and read the forum suggestions on the website. It doesn't seem to matter how often I restart the tablet or change my phone settings; it won't work right. 

I finally ended up calling because I am flying through my data at times when I should be on Wi-Fi. The problem is when I connect to the Wi-Fi, everything moves super slow, and I can't browse the internet that way. I usually turn off the Wi-Fi and just use my streaming data, but that gets me in trouble as well. So it's like a no-win situation, and I always lose. I knew that it was time to get help. 

However, I didn't have high expectations because phone companies are notorious for their long wait lines. Prior to T-Mobile, I had AT&T, and I could have written a book while waiting to talk to them. T-Mobile has almost as many customers and products, so I figured I would end up on hold for a while here as well. 

When I called this number, I was greeted by a voice assistant who said, "Welcome to T-Mobile, the Uncarrier Sales Lines. As part of this call, T-Mobile may collect information about you to provide the best service possible. To become a new T-Mobile customer, say new. If you are a current T-Mobile customer, please say my account."

I'm not sure what happened, but I didn't get a chance to say anything before it caught background noise or something and moved on to the next step. The voice assistant then said something along the lines of, "You’ve reached T-Mobile; we are currently experiencing longer wait times than normal. We are sorry. You can use text or customer support within your app to get answers. How can I help?” It talked pretty fast, and I was confused since it jumped a few steps. 

However, this seemed to work in my favor because despite the message that they were very busy, once I answered, "Talk about my Wi-FI." I almost immediately got to someone. The phone didn't even ring, and I didn't even have to listen to music. Someone named Chen answered with a friendly greeting, and I had only been on the phone for about a minute at that point. This was one of the quickest phone calls I have ever been on. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

T-Mobile's 800-672-5390 Order Help Number

This T-Mobile phone number is ranked #4 out of 9 because 130,326 T-Mobile customers tried our tools and information and gave us feedback after they called. The reason customers call 800-672-5390 is to reach the T-Mobile Order Help department for problems like Update Account Info, Account Access, Payment Arrangement, Dispute a Charge, Device Support. As far as we can tell, T-Mobile has call center locations in New Mexico or Texas or Philippines and you can call during their open hours 24 hours, 7 days. T-Mobile has 9 phone numbers and 15 different ways to get customer help. We've compiled information about 800-672-5390 and ways to call or contact T-Mobile with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling T-Mobile

Calling T-Mobile at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-672-5390. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when T-Mobile Order Help agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than T-Mobile Once on the phone with T-Mobile's Order Help department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting T-Mobile in General

While 800-672-5390 is T-Mobile's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-937-8997 is their best customer phone number overall, and we have put together a comparison of their 15 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach T-Mobile help by calling them, is that other customers give their customer support at this number a 85% score for their communication skills and a 74% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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