T-Mobile Deceased Family Member Customer Service

Phone Number & Getting a Rep

T-Mobile Deceased Family Member Customer Service number

Toll-free·Calls Deceased Family Member Customer Service·See main phone number & contact info

How do I talk to a human at this T-Mobile number?

A:Pressing 0-0-*-*-* (waiting at each new prompt) got me to a human rep.

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Monday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to T-Mobile Deceased Family Member Customer Service?

A:The average hold time is 13 minutes. The longest hold times are on Friday, and the shortest are on Monday.

All T-Mobile customer service contact information

This is the #3 most popular T-Mobile phone number out of 9. Click above to go back to the main customer service number and other contact information, including T-Mobile email addresses, twitter handles, and live chat options.

More T-Mobile Customer Phone Numbers

Customer Service & Technical Support

Main phone number · Toll-free · Mon-Sun 4am-12am PST · Say, "I don't have one" then, "New Service", then "Representative". · Enter or say your mobile number, area code first, or say, "I don't have one."

Pre Paid Customer Service

Toll-free · Mon-Sun 3am-10pm PST · Press 0 at each prompt. For Prepaid Customer Service · Enter or say your mobile number, area code first, or say, "I don't have one."

Order Help

Toll-free · 24 hours, 7 days · Direct to web and telesales support department. · To become a new T-Mobile customer, say "new." If you are a current T-Mobile customer, please say "account."

Corporate Offices

3am-10pm PST · Ask to be transferred to customer service · For customer care, press 1. To speak to our corporate headquarters, press 2.


Toll-free · 24 hours, 7 days · Say "I don't have one" · Enter or say your mobile number, area code first, or say, "I don't have one."

Business Accounts

Toll-free · 24 hours, 7 days · For Business customers · Enter or say your mobile number, area code first, or say, "I don't have one."

Pre-Paid Technical Support

Toll-free · Mon-Sun 3am-10pm PST · Call for general customer support · Enter or say your mobile number, area code first, or say, "I don't have one."

International Customer Service

24 hours, 7 days · Calling this T-Mobile number should go right to a real human being · Enter or say your mobile number, area code first, or say, "I don't have one."

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this T-Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Pressing 0-0-*-*-* (waiting at each new prompt) got me to a human rep.
Here is how our research team describes the way the T-Mobile phone system greets you: Enter or say your mobile number, area code first, or say, "I don't have one."
Below are some clips we've found from T-Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Welcome to T Mobile. As part of this call and subsequent interactions from this call, T Mobile may collect information about you to provide the best service possible.
To learn more, go to t mobile dot com slash privacy.
To get started, please enter or say your mobile number, area code first, or say I don't have one."
Excerpt from a call with T-Mobile
Sunday, May 19, 2024 1:23 AM

What are the hours and when should I call?

T-Mobile operates the call center for this 877-746-0909 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 21,721 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this T-Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like T-Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call T-Mobile is Friday. The most busy day to call is Monday. Again, this is based on a sample of 21,721 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call T-Mobile is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that T-Mobile staffs the call center well on Friday.

Why call this T-Mobile number?

Below is a sample of recent calls to T-Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
General inquiry: "I need to speak with customer service."
- From a call lasting 52s , May 19, 2024 1:23 AM

Calling this T-Mobile Customer Number

Calling this number had some helpful aspects, although it also had a fair amount of issues. First, according to internet research, this number is actually mostly used to cancel T-Mobile service for a loved one who has passed away, but you can use it to connect with any T-Mobile technician or representative for any service.

When I called, I asked if I could get information about T-Mobile's home internet service, as I was interested in possibly using T-Mobile as my internet provider. The system did not have my question in its database, so it transferred me over to a live representative, which meant a wait of less than five minutes.

Upon getting connected with a representative, I was asked to provide my phone number and name. I explained that I was not a T-Mobile customer at the moment; I was calling to get information about possible options with internet service in my home. The representative said they would need to get a phone number from me in case we were disconnected, and I relented and provided the number.

The representative then asked for my full address, which I was worried about giving out and opted not to do so, providing the zip code instead so that the representative could still look that up and let me know the full and final cost of getting T-Mobile. The representative said they couldn't provide accurate details over the phone without getting my address, but on this one, I held firm and didn't share details of my home address. I said I wasn't comfortable handing out that information while I was still in the planning stages, which the rep understood.

The T-Mobile rep said my picture would be incomplete, but I explained that was fine with me; I just wanted to get started in discovering whether or not T-Mobile would make sense for my home internet. The rep then explained that the cost would vary based on whether or not T-Mobile was available at my home location. He said that I could expect a cost of around $50 to $60 per month, but I could go onto T-Mobile's website to better understand my actual cost.

The rep offered to walk me through the internet site so I could ask questions while finding out rates, but I said that wouldn't be necessary and I'd handle that on my own. With no additional questions left for him to answer, he thanked me for calling T-Mobile and wished me a pleasant day.

Overall, I found the representative friendly and helpful, even if I didn't appreciate T-Mobile's apparent need to get the address of everyone calling for any reason. The rep did all he could to answer my questions even while being apparently limited by company rules and regulations in case someone did not provide a full address. Based on this, I would use this number for customer assistance if I needed it.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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