T-Mobile Customer Support Phone Number

Hold time now: 48 mins (avg 38)
Best time to call: 1:15pm
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Call for general customer support
This is not the most popular T-Mobile phone number (it's ranked #9). Most customers call 800-937-8997 for support: Click here for best option

Other customers got on the phone recently because:

Trying to see how long is for my phone ordered replacement
I want to cancel my service.....my account number is: *********, and name is Linda Ko...
I need to speak with customer service about creating a PIN number for new internet service.
I had switched to MetroPCs online during a promo period where if you switched and made...
My phone was destroyed and needs to be replaced. No will talk with me because I cannot...
I placed an order for a new phone, but not sure if it went through. Got message from b...
One of the lines on my account *** *** **** has been locked requesting the sim lock and...
Need to get my services restore cuz my mother's in the hospital we would pay the bill a...
I would like to arrange to get a micro SIM card for my existing number please
Need to talk to an agent about my service and make an agreement of how to keep my servi...
I'm inquiring about the family mode plan. We have a ** year old and my only question is...
I need a four digit PIN to set up my account through the app and I don't know it
Spelling mistakes on statement
ID theft, my debit card is no longer good. Someone used my card several times and Ive...

Help me with my issue

T-Mobile Customer Support Phone Number 800-866-2453 - Info & Statistics

Phone number to dial800-866-2453
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Support
Call center hours6am-10pm EST
Best time to dial1:15pm
Navigate phone maze to a humanCall for general customer support
Average wait38
Current wait48
Rank (among phone numbers)9
Rank (overall)10
Alternate methodsphone or chat or web or twitter or facebook
Quality of communication71%
Quality of help54%
Customer votes2,373
Best phone number800-937-8997
Information last updatedTue Jan 12 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

T-Mobile's 800-866-2453 Customer Support Number

This T-Mobile phone number is ranked #9 out of 10 because 130,326 T-Mobile customers tried our tools and information and gave us feedback after they called. The reason customers call 800-866-2453 is to reach the T-Mobile Customer Support department for problems like Payment Arrangement, Dispute a Charge, Update Account Info, Account Access, Device Support. As far as we can tell, T-Mobile has call center locations in New Mexico or Texas or Philippines and you can call during their open hours 6am-10pm EST. T-Mobile has 10 phone numbers and 16 different ways to get customer help. We've compiled information about 800-866-2453 and ways to call or contact T-Mobile with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling T-Mobile

Calling T-Mobile at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from T-Mobile Customer Support can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with T-Mobile's Customer Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting T-Mobile in General

While 800-866-2453 is T-Mobile's #9 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-937-8997 is their best customer phone number overall, and we have put together a comparison of their 16 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach T-Mobile help by calling them, is that other customers give their customer support at this number a 71% score for their communication skills and a 54% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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