T-Mobile Customer Service

Contact T-Mobile & solve common issues

Use T-Mobile's Phone Number

T-Mobile's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about T-Mobile. Below you will also find the phone and non-phone-based contact information we've gathered.

T-Mobile: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for T-Mobile.
There's more!
Click below to show 42 more questions, answers, and complete guides to common T-Mobile customer support problems.

Contacting T-Mobile customer support

Below you can compare and contrast the 15 ways to contact T-Mobile by looking at which ones are the fastest and which ones other customers recommend the most for solving T-Mobile customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact T-Mobile across the following channels: Phone, Chat, Web, Twitter, Facebook.

Phone number / contactWaitVotes
800-937-8997
Customer Service & Technical Support
24 mins897
877-778-2106
Pre Paid Customer Service
38 mins741
877-746-0909
Deceased Family Member Customer Service
3 mins1508
800-672-5390
Order Help
14 mins1748
Live Chat at support.t-mobile.com
Customer Service
35 mins1503
425-378-4000
Corporate Offices
7 mins1169
877-453-1304
Payments
23 mins2114
877-502-7904
Business Accounts
16 mins632
800-866-2453
Pre-Paid Technical Support
38 mins2221
Online Help at t-mobile.com
Customer Service
< 38 hrs2207
Online Help at t-mobile.com
Purchasing
< 2 hrs556
Online Help at t-mobile.com
Technical Support
< 10 hrs2792
@TMobileHelp
Customer Service
2 mins1889
facebook.com/TMobile
Customer Service
2 mins344
505-998-3793
International Customer Service
21 mins363

Recent reasons customers contacted T-Mobile:

My online account and my order I can't get into my account that was set up the day I or...
Need to give new credit card number and verify with a person.
I DELETED MY CONTACT BY MISTAKE. HOW CAN I GET IT BACK.
Good afternoon, block my SIM card number *************, I can’t use it in Russia and do...
i want to know my balance
I need to update my billing credit card
Wrong name coming up on phone number. Please call ASAP
Hello, I am Abboud, I live in Yemen. I got this iPhone XR as a gift from my friend who...
I need to no how to get my *** dollar gift card
I got a bill for $*** and I want to know where the **** it came from.
My iMessage cannot be activated. I contacted Apple customer service and they said they...
I have this iphone that has been connected with you guys and I want to sim unlock it so...

Help me with my issue

Does GetHuman work with T-Mobile?

GetHuman does not work with T-Mobile's customer support operations, directly or in any other way. GetHuman has no partnership or relation to T-Mobile at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check T-Mobile's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting T-Mobile at a Glance

T-Mobile has 1 chat option
T-Mobile has no customer email
T-Mobile has 3 help forums
T-Mobile has 1 twitter handle
T-Mobile has 1 facebook page
Contact information overview

Answered on this page:

How Do I Move My T-Mobile Service to a New Address?
How Much Does It Cost to Cancel My T-Mobile Plan?
How Do I Switch My Cellphone Provider to T-Mobile?
How Do I Manage My Monthly Mobile Data Usage with T-Mobile?
How Do I Access My T-Mobile Account?
How Can I Lower or Monitor My T-Mobile Bill?
How Do I Set Up Autopay for My T-Mobile Bill?
Solutions to common issues

Contacting Other Companies

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