How Do I Fix a Broken T-Mobile Phone If I Have Insurance?
T-mobile offers its customers a device insurance plan which covers the damage or repair of your device. T-mobile offers two insurance plans. The device protection plan provides limited coverage options while the Protection<360> plan covers a whole host of different issues with your device. Simply start your claim by contacting customer service or going online to complete the claim process on the T-mobile website. Next, you will be provided with a package to send your phone for repair or other repair instructions. Your phone may also be replaced with a new one. If this happens, you will be provided with a return envelope or box and asked to return your old device.
Accidents happen. Everyone understands this. However, accidents can prove to be very expensive when your cell phone is dropped and you haven't done anything to prepare for an unfortunate event like this. T-mobile offers its customer's insurance coverage to take care of unfortunate events like this. Without this vital insurance, most of us would be forced to replace an expensive phone or pay exorbitant prices for their repair.
Device Protection Plans
Imagine that you drop your phone in a puddle of water, sit on it, or accidentally crack the screen, to name a few incidents. If you don't have an insurance plan for your phone, you're in trouble and will end up paying money again to restore your phone or buy a new one. However, if you purchase a T-mobile device protection plan you're protected when unfortunate events like this happen. This insurance plan grants users peace of mind by restoring or purchasing a new phone if their original becomes damaged. These coverage claims typically cover:
- Cracked Screens
- McAfee security
- upgrades
- Various services
- Replacement services
- hardware service (mechanical breakdown)
- accidental damage
- Problems with your keys
T-mobile provides two protection plans for its customers. The device protection plan includes convenient claim filing, expansive coverage, a replacement warranty, as well as affordable fees and deductibles. However, the Protection<360> plan covers much more. The Protection<360> plan covers all the things that the device protection plan includes in addition to Apple care coverage, JUMP upgrades, McAfee security, Tech PHD by Assurant, and unlimited screen protector replacements.
Filing a Claim
The first step you would take in fixing or correcting your damaged phone is to file a damage claim with your carrier. The protection plan you have chosen will determine what damage to your device can be repaired or replaced. You can simply go online or contact customer service to begin the claim process. If you call customer service they will ask how the damage occurred to your device and go over what's covered by your protection plan. Then, a claim number will be generated and a new device will be mailed to you or you'll be asked to send your device for repair. More than likely, you will be provided with a box to send your device for repair. However, if you receive a new device, you will be required to return your old device.
The Details
Most often, T-mobile will replace your damaged device with the same undamaged device. In the event that your device is not available, a comparable device will be offered. The claim process is usually fairly quick. Once a T-mobile customer files a claim for repair or replacement, their device is scheduled for repair quickly or a replacement device is mailed right away.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for T-Mobile Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Fix a Broken T-Mobile Phone If I Have Insurance? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.