How Can I Fix a Cracked or Broken Simple Mobile Phone?
If your cracked or broken Simple Mobile phone is covered by the limited warranty, you may claim it. You may also seek help from authorized repaired centers. If you encounter any problems, you can contact Simple Mobile support team.
How Can I Fix a Cracked or Broken Simple Mobile Phone?
Simple Mobile is a prepaid mobile network operator. It was founded in 2009. Simple Mobile is T-Mobile's mobile virtual network operator. It has over one million activations. Simple Mobile provides wireless voice, data, and messaging services. If your Simple Mobile phone is cracked or broken, you can have it fixed or replaced.
New Simple Mobile phones come with a one-year limited warranty. All the phones except iPhones have a 90-day limited warranty. The warranty extends to all accessories that come with the phone.
Obtaining the Warranty
To obtain your warranty, you must contact the Simple Mobile support team. Contact them on the phone and ask if you can get help with your problem. They will give you a Return Authorization Number that you can use to send your phone back for repair or replacement.
You may only claim the warranty if your phone has material or workmanship defects. It is valid from the date you purchase your phone.
The warranty is only applicable to you if you are the original purchaser of your phone. It is not transferable. To claim it, you must be able to provide proof of purchase and the date of purchase.
If your phone is covered in the warranty, Simple Mobile will replace or repair your phone at no cost. They may choose to use new or refurbished products.
If they choose to replace your phone, you may get a phone of similar make and model. Alternatively, you may get a comparable product.
The warranty does not cover you for the loss of passwords personal data, applications, or software. It is not liable for any other losses and damages. If your phone is not covered in the warranty, you may need to explore other repair or replacement options.
Visit a Repair Center
There are plenty of repair centers that can repair your Simple Mobile phone at a small fee. If your phone is cracked or broken, visit them and ask for help. They should repair your device with original parts from the manufacturer. Before working with any repair center, check to ensure that they are approved. Even though there are many repair centers, some of them may be inappropriate.
If you need any more help with your Simple Mobile phone, you may contact the support team. The best way to contact Simple Mobile is on the phone. You get the chance to speak directly with a support agent. Explain the problem you have and the type of assistance you are hoping to get. The support agents are friendly and knowledgeable. They will direct you to the best possible help. Be prepared to make a few calls before getting help.
You may send an email to Simple Mobile with the details of your problem. This is a great support option because you will be left with the details of your interaction with the support team. You can refer to them in the future. Since you have to send emails back and forth, getting help may take a while.
Seek support on Facebook if you don't mind waiting. You have the option of keeping your interactions private or public. A support agent may request that you continue communicating on the phone or email.
The Simple Mobile help desk has plenty of targeted tips and suggestions. It may help you answer your questions. Refer to the help desk before contacting the support team.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Simple Mobile Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Simple Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Fix a Cracked or Broken Simple Mobile Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.