How Can I Fix a Cracked or Broken Simple Mobile Phone?

Introduction

Is your Simple Mobile phone broken or cracked? Depending on your warranty coverage and the type of damage, it may be possible to get your phone working again. If the problem is due to a manufacturer defect and the phone is still under warranty, Simple Mobile may repair or replace the device. Please note that the standard warranty doesn't cover physical damage, including water damage. If your phone isn't covered, you can have it professionally repaired or purchase a replacement device. Continue reading to learn what you can do to fix a cracked or broken Simple Mobile phone.

Contact Simple Mobile About a Replacement

Did you purchase your device directly from Simple Mobile? If the phone has a manufacturer defect, you may be able to return it within 30 days of purchase for an exchange or replacement. You may receive a similar device or choose an upgraded device, but you'll need to pay the difference if the replacement costs more. You may also be responsible for the cost of shipping the phone back to Simple Mobile. Be sure to include a copy of your receipt and all accessories that came with the device. Your phone must also be free from accidental or physical damage to qualify for a return or exchange.

You can contact Simple Mobile by phone or through chat. A representative can provide instructions on how to return the device and explain your options. Don't worry, you will not be asked to pay for shipping when Simple Mobile sends a replacement.

Check Your Warranty Coverage for Repair

If more than 30 days have passed since your purchase, Simple Mobile offers a one-year limited warranty on brand-new phones and a 90-day limited warranty on refurbished or reconditioned phones. New iPhones are also covered by a one-year limited warranty. These limited warranties apply only to phones purchased directly from Simple Mobile.

To obtain warranty service, contact Simple Mobile directly. You must be the original purchaser, and the problem must be caused by a defect in materials or workmanship. If your device qualifies, you'll receive a Return Authorization Number, which you must include with the device when you send it to the designated service center. Simple Mobile will then determine whether the eligible device will be repaired or replaced under the limited warranty.

Take the Phone to an Authorized Service Center

If your device is cracked or broken and no longer under warranty, you can take it to an authorized service center for professional repair. You may also want to contact the retailer if you purchased your phone from somewhere other than Simple Mobile. Before having the phone repaired, ask for an estimate to see whether repairing the device is more cost-effective than buying a replacement.

Conclusion

Were you able to contact Simple Mobile regarding your cracked or broken device? As mentioned, you can have it repaired or replaced, depending on your warranty coverage. If you purchased your phone from a retailer, contact the store directly to ask about available repair or replacement options. Should you decide to have your device repaired, go to an authorized service center to help prevent further damage. Also, back up your device before having it repaired to prevent data loss. Do you have additional questions about fixing your cracked or broken Simple Mobile phone? Contact Support today.