Simple Mobile Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Simple Mobile number
Q:How do I get a live human at Simple Mobile?
A:Dial 5, then 6, then 2, then 1. Technical Support and Customer Service for new and existing customers.
Q:Does Simple Mobile offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-11:45pm EST. The least busy day is Sunday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 89 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Simple Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Dial 5, then 6, then 2, then 1. Technical Support and Customer Service for new and existing customers.
Here is how our research team describes the way the Simple Mobile phone system greets you: Refill your service or add from your stash, press 1. Activate your phone number, press 2. Add a line, press 3. Enroll all your lines in auto-refill, press 4. Change your phone number, press 5. Technical support, press 6. Purchase accessories, press 7. For everything else, press 8.
Below are some clips we've found from Simple Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Simple Mobile. If your phone recently stopped working, please turn off your phone and back on. If you continue to experience issues or are calling for a different reason, please continue to hold for an agent. This call may be recorded for quality assurance. We may need to collect some information from you. To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the simple mobile dot com home page. You also may be selected for a survey at the end of this call. To refill your service or to add from your stash, press one. To activate your phone number, press two."
Excerpt from a call with Simple Mobile
Friday, January 19, 2024 3:40 AM
The first phone menu
"Thank you for calling Simple Mobile. This call may be recorded for quality assurance. We may need to collect some information from you. To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the simple mobile dot com homepage. You also may be selected for a survey at the end of this call. To change your phone number, press five. For technical support, press six. To purchase phones, SIM card, or phone accessories, press seven. For everything else, press eight.
To refill your service, or to add from your stash, press one.
To activate your phone number, press two."
Excerpt from a call with Simple Mobile
Monday, April 22, 2024 4:04 PM
After you press 1
"To change your phone To pay using a credit or debit card, press one.
If you already have a service plan card, press two."
Excerpt from a call with Simple Mobile
Thursday, March 28, 2024 2:43 PM
After you press 2
"To add a line to an existing account, press If you would like to use an existing number, press one.
For a new number, press two.
To return to the previous menu, press nine."
Excerpt from a call with Simple Mobile
Thursday, April 4, 2024 10:22 AM

What are the hours and when should I call?

Simple Mobile operates the call center for this 877-878-7908 phone number Mon-Sun 8am-11:45pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,241 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Simple Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Simple Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Simple Mobile is Sunday. The most busy day to call is Thursday, which averages 36% more phone calls by comparison. Again, this is based on a sample of 1,241 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Simple Mobile is Tuesday.

Why call this Simple Mobile number?

Below is a sample of recent calls to Simple Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Internet connectivity issue: "I have a problem with my Internet."
- From a call lasting 7m 58s , Apr 9, 2024 8:46 PM
Seeking more information: "Who do you work for, I'm asking you?"
- From a call lasting 5m 47s , Apr 9, 2024 5:05 PM
Billing discrepancy: "I see on my account that you guys tried to take $90.94, but I don't have any service with you."
- From a call lasting 12m 56s , Apr 7, 2024 4:42 PM
Setting up new device: "I'm gonna switch my device I'm gonna change it to a different device."
- From a call lasting 13m 14s , Apr 4, 2024 2:36 AM
Transfer call: "Can I speak to him?"
- From a call lasting 2m 47s , Apr 2, 2024 4:01 AM
Billing inquiry: "I was calling to see where I can pay my phone bill."
- From a call lasting 11m 3s , Mar 31, 2024 7:13 PM
Service cancellation request: "I wanna end in my service."
- From a call lasting 6m 55s , Mar 31, 2024 5:04 PM
N/A: "Hold on. Just a sec."
- From a call lasting 3m 34s , Mar 31, 2024 4:42 PM
Removing unused lines: "I want to take off one of the lines from my account, keeping only one working line."
- From a call lasting 7m 39s , Mar 28, 2024 10:44 PM
Lost device assistance: "I'm a Simple Mobile customer, and we lost one of our devices yesterday, wondering if you can help us locate it."
- From a call lasting 9m 16s , Mar 28, 2024 3:30 PM

My Experience Calling Simple Mobile at this Number

Apr 15, 2024

This number appears to be solely an automated system, which isn't a bad thing because it's actually quite helpful. When you call, you're able to use this number to set up a phone number with Simple Mobile. The system will ask you to add to your service, add a line to your account, change your phone number, get tech support, purchase phones or activate a new phone number.

I opted to go with adding a line to my account, and the system took me into the section for adding a line. It asked me to enter in the information from my Simply Mobile device, which I didn't have available. I gave no response, and the system gave me three opportunities to enter my information.

After the third opportunity, the system took me to a totally different menu, where I could choose to enter in my phone number that I wanted to add. I chose not to enter my phone number at this point, as I was worried that doing so would cause it to attempt to change my number.

I tried a second call, and with this one, I decided to try changing my phone number. This time, the system took me over to a section that asked me to input the number that I wanted to change. It appears that the system has it built in that only existing customers can change a number, as it would not accept the phone number I entered on two occasions.

Based off this, it appears that Simply Mobile has a fine setup that allows customers to get help from the automated system whenever they need it. If I were a customer of Simply Mobile, I would absolutely use this number again if I were to need assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Simple Mobile Customer Service

There are of course other ways to contact Simple Mobile customer service besides the phone. Below we list the best ones, by medium.
Live Chat - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Simple Mobile provides this option.
Facebook / Messenger
Some customer service teams, like that of Simple Mobile, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Simple Mobile's website
As a last, sometimes only, resort- Simple Mobile customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Simple Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Simple Mobile agent. This phone number is Simple Mobile's best phone number because 50,952 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-878-7908 include Change Plan, Lost or Stolen Phone, Payment Arrangement, Cancel Service, Device Support and other customer service issues. The Simple Mobile call center that you call into has employees from India, Philippines and is open Mon-Sun 8am-11:45pm ET according to customers. In total, Simple Mobile has 1 phone number. It's not always clear what is the best way to talk to Simple Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Simple Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Simple Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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