Shaw Communications Customer Service

Phone Number & Contact Info

Shaw Communications's Best Phone Number

888-472-2222
Toll-free·Calls Customer Service·Most popular Shaw Communications number
Q:

How do I talk to a live human at Shaw Communications?

A:Press 0 at each prompt. after the 4th time, you will get to a human.
Q:

Does Shaw Communications offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

Shaw Communications Customer Phone Numbers

Shaw Direct

888-554-7827
Toll-free · 24 hours, 7 days · Calling this Shaw Communications number should go right to a real human being · For direct satellite services, press 1. For cable services, press 2.

Calgary Customer Service

403-750-6990
24 hours, 7 days · Press 1 then keep pressing 0 ·

Vancouver Customer Service

604-629-8888
24 hours, 7 days · Press 0 at each prompt. after the 4th time, you will get to a human. ·

Corporate Offices

403-716-6000
24 hours, 7 days · Press 0, then 1, then 0, then 0 then 2. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Shaw Communications phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt. after the 4th time, you will get to a human.
Here is how our research team describes the way the Shaw Communications phone system greets you: For information about Shaw coming together with Rogers, press 8. For residential services, press 1. For mobile services, press 2. For satellite services, press 3.
Below are some clips we've found from Shaw Communications's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for choosing Rogers Together with Shaw. For information about Rogers coming together with Shaw, press eight. For Shaw residential services, press one. For Shaw mobile, press two. Shaw is now part of Rogers. At this time, there are no changes to your account. More questions?
Visit shaw dot c a slash connected together.
Please enter the ten digit phone number you provided to us when you activated your account followed by the pound key."
Excerpt from a call with Shaw Communications
Tuesday, February 27, 2024 4:34 PM

The first phone menu

"Thank you for choosing Rogers Together with Shaw.
For information about Rogers coming together with Shaw, press eight.
For Shaw residential services, press one.
For Shaw Mobile, press two.
For Shaw Direct Satellite, press three."
Excerpt from a call with Shaw Communications
Sunday, April 21, 2024 5:43 PM

After you press 1

"Shaw is now part of Rogers. At this time, there are no changes to your account. More questions? Visit shaw dot c a slash connected together. Please enter the ten digit phone number you provided to us when you activated your account. Followed by the pound key. Otherwise, please hold.
If you are not currently a Shok customer, and would like to order new services, press one.
If you are a current Shaw customer, press two."
Excerpt from a call with Shaw Communications
Thursday, January 11, 2024 10:08 PM

What are the hours and when should I call?

Shaw Communications operates the call center for this 888-472-2222 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 303 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shaw Communications phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shaw Communications staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Shaw Communications is Saturday. The most busy day to call is Thursday, which averages 132% more phone calls by comparison. Again, this is based on a sample of 303 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Shaw Communications

In summation, the best day to call Shaw Communications is Wednesday.

Calling this Shaw Communications Customer Number

I am thinking about checking out Shaw Communications for their internet services, but I needed to find out what type of promotions they offer new customers. From my experience, if you call a company and talk to them about promotions and ask them to cut the price, there is usually some wiggle room. Therefore, I didn't want to use the internet to sign up or check out what they have to offer. I wanted to call and talk to someone to see if they would offer me a great deal to hook me into their services. I don't mind signing a year or two contract if it comes at a good price. 

Of course, I knew that might mean that I would have to be on hold for a while because there are a lot of reasons that people could end up on the phone with Shaw. A lot of people are probably concerned about the buyout, which the phone call brought up at least four times, and others probably need help with their bills or with their accounts. However, I was a bit surprised because it didn't take me that long to get someone. It only took 2 minutes and 41 seconds to finally get to someone. That ended up being a bonus in my decision to go with Shaw. 

For the most part, I was able to get through the phone system, but there were a few oddities. When I first called, it said, "Thank you for choosing Rogers coming together with Shaw," and then gave me a few options, which included, "For information about Rogers coming together with Shaw, press 8. For Shaw residential services, press 1. For Shaw mobile, press 2. For Shaw Direct Satellite, press 3."

I chose 1 because I would be a residential customer, and then, it again went over the buyout by saying, "Shaw is now part of Rogers. At this time, there are no changes to your account. More questions? Please visit your online account. Please enter the 10-digit phone number you provided us when you signed up for an account; otherwise, please hold."

Before I had a chance to say anything, it went on to give me new options, stating, "If you are not currently a Shaw customer, press 1. If you are a current Shaw customer, press 2." Then, I went to press 1, but once again, it moved onto a new menu before I could even respond. This menu stated, "For technical support, press 1. If you are not currently a Shaw customer and would like to order new services, press 2. For help moving your services, press 3. For customer service, press 4." This time I moved fast and pressed 2, and it gave me a short message, and then, the phone started ringing. In seconds, Justin from sales picked up, and I was able to have a nice discussion about what my pricing options would be if I went with Shaw. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Shaw Communications

If you have time to do a bit of reading before you call Shaw Communications, we recommend you read over some of our problem-specific articles.

What internet packages does Shaw Communications offer?

Shaw Communications offers a wide range of internet packages to suit various needs. Their packages include speeds ranging from 5 Mbps to 1000 Mbps, ensuring there is an option for every user. Customers can choose from plans tailored for light internet usage, such as browsing and emailing, to packages designed for heavy usage, including streaming, multiplayer gaming, and online video conferencing. Additionally, Shaw provides unlimited data options, allowing users to enjoy their internet connection without worrying about data limits. With their reliable network and advanced technology, Shaw offers a diverse selection of internet packages to ensure customers can find the perfect fit for their online activities and preferences.

How Do I Check for a Service Outage with Shaw Communications?

Even though Shaw services are generally smooth, it is possible to have an outage. you can easily check for outages with these helpful tips.

What is the warranty for Shaw equipment?

The warranty for Shaw equipment varies depending on the type of equipment you have. In general, Shaw provides a one-year limited warranty for its equipment, which covers any manufacturing defects that may occur during normal use. This warranty ensures that if your Shaw equipment malfunctions or fails due to these defects within the given period, it will be repaired or replaced free of charge. However, it's important to note that the warranty does not cover accidental damage, misuse, or unauthorized modifications. To take advantage of the warranty, customers are advised to contact Shaw directly or visit their website for further assistance and information on warranty claims and procedures.

Top Shaw Communications customer service problems

Click the link above to get answers to just about any Shaw Communications customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Shaw Communications, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I wanna know the bill is ready. Do I pay Do we have a pre authorized bill set up?"
- From a call lasting 4m 20s , Feb 27, 2024 4:34 PM
Closing hacked email account: "My email account got hacked, receiving too many emails, I want to close the account."
- From a call lasting 37m 54s , Feb 23, 2024 3:59 AM
Internet service issue: "Our Internet is not working, can you help me find out how much I need to pay?"
- From a call lasting 8m 1s , Jan 15, 2024 11:54 PM
Unresponsive representative: "Hello? No. Hello? Yeah."
- From a call lasting 2m 55s , Jan 6, 2024 9:58 PM

More Shaw Communications Customer Service Contacts

There are of course other ways to contact Shaw Communications customer service besides the phone. Below we list the best ones, by medium.

Shaw Communications Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Shaw Communications provides this option.

Shaw Communications Customer Service on X (formerly Twitter)

twitter.com/Shawhelp - Technical Support
Use the link to connect with customer service through Twitter
Shaw Communications, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Shaw Communications Customer Service on Facebook / Messenger

facebook.com/shaw - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Shaw Communications, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Shaw Communications Customer Help Desk / Web Support

shaw.ca - Customer Service
Online customer service support
support.shaw.ca - Technical Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Shaw Communications customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Shaw Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shaw Communications agent. This phone number is Shaw Communications's best phone number because 6,738 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-472-2222 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Shaw Communications first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter or facebook. In total, Shaw Communications has 5 phone numbers. It's not always clear what is the best way to talk to Shaw Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Shaw Communications. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shaw Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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