Shaw Communications Customer Service

Phone Number & Contact Information

888-472-2222
Toll-free·Calls Customer Service·Most popular Shaw Communications number
Q:How do I get a live human at Shaw Communications?
A:Press 0 at each prompt. after the 4th time, you will get to a human.
Q:Does Shaw Communications offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

More Shaw Communications Customer Phone Numbers

888-554-7827 - Shaw Direct
Toll-free · Calling this Shaw Communications number should go right to a real human being · For direct satellite services, press 1. For cable services, press 2.
403-750-6990 - Calgary Customer Service
Press 1 then keep pressing 0 ·
604-629-8888 - Vancouver Customer Service
Press 0 at each prompt. after the 4th time, you will get to a human. ·
403-716-6000 - Corporate Offices
Press 0, then 1, then 0, then 0 then 2. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Shaw Communications phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt. after the 4th time, you will get to a human.
Here is how our research team describes the way the Shaw Communications phone system greets you: For information about Shaw coming together with Rogers, press 8. For residential services, press 1. For mobile services, press 2. For satellite services, press 3.
Below are some clips we've found from Shaw Communications's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for choosing Rogers Together with Shaw. For information about Rogers coming together with Shaw, press eight. For Shaw residential services, press one. For Shaw mobile, press two. Shaw is now part of Rogers. At this time, there are no changes to your account. More questions?
Visit shaw dot c a slash connected together.
Please enter the ten digit phone number you provided to us when you activated your account followed by the pound key."
Excerpt from a call with Shaw Communications
Tuesday, February 27, 2024 4:34 PM
The first phone menu
"Thank you for choosing Rogers Together with Shaw.
For information about Rogers coming together with Shaw, press eight.
For Shaw residential services, press one.
For Shaw Mobile, press two.
For Shaw Direct Satellite, press three."
Excerpt from a call with Shaw Communications
Thursday, March 21, 2024 5:26 PM
After you press 1
"Shaw is now part of Rogers. At this time, there are no changes to your account. More questions? Visit shaw dot c a slash connected together. Please enter the ten digit phone number you provided to us when you activated your account. Followed by the pound key. Otherwise, please hold.
If you are not currently a Shok customer, and would like to order new services, press one.
If you are a current Shaw customer, press two."
Excerpt from a call with Shaw Communications
Thursday, January 11, 2024 10:08 PM

What are the hours and when should I call?

Shaw Communications operates the call center for this 888-472-2222 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 241 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shaw Communications phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shaw Communications staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Shaw Communications is Saturday. The most busy day to call is Thursday, which averages 190% more phone calls by comparison. Again, this is based on a sample of 241 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Shaw Communications is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Shaw Communications staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why call this Shaw Communications number?

Below is a sample of recent calls to Shaw Communications, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I wanna know the bill is ready. Do I pay Do we have a pre authorized bill set up?"
- From a call lasting 4m 20s , Feb 27, 2024 4:34 PM
Closing hacked email account: "My email account got hacked, receiving too many emails, I want to close the account."
- From a call lasting 37m 54s , Feb 23, 2024 3:59 AM
Internet service issue: "Our Internet is not working, can you help me find out how much I need to pay?"
- From a call lasting 8m 1s , Jan 15, 2024 11:54 PM
Unresponsive representative: "Hello? No. Hello? Yeah."
- From a call lasting 2m 55s , Jan 6, 2024 9:58 PM

My Experience Calling 888-472-2222

I am thinking about checking out Shaw Communications for their internet services, but I needed to find out what type of promotions they offer new customers. From my experience, if you call a company and talk to them about promotions and ask them to cut the price, there is usually some wiggle room. Therefore, I didn't want to use the internet to sign up or check out what they have to offer. I wanted to call and talk to someone to see if they would offer me a great deal to hook me into their services. I don't mind signing a year or two contract if it comes at a good price. 

Of course, I knew that might mean that I would have to be on hold for a while because there are a lot of reasons that people could end up on the phone with Shaw. A lot of people are probably concerned about the buyout, which the phone call brought up at least four times, and others probably need help with their bills or with their accounts. However, I was a bit surprised because it didn't take me that long to get someone. It only took 2 minutes and 41 seconds to finally get to someone. That ended up being a bonus in my decision to go with Shaw. 

For the most part, I was able to get through the phone system, but there were a few oddities. When I first called, it said, "Thank you for choosing Rogers coming together with Shaw," and then gave me a few options, which included, "For information about Rogers coming together with Shaw, press 8. For Shaw residential services, press 1. For Shaw mobile, press 2. For Shaw Direct Satellite, press 3."

I chose 1 because I would be a residential customer, and then, it again went over the buyout by saying, "Shaw is now part of Rogers. At this time, there are no changes to your account. More questions? Please visit your online account. Please enter the 10-digit phone number you provided us when you signed up for an account; otherwise, please hold."

Before I had a chance to say anything, it went on to give me new options, stating, "If you are not currently a Shaw customer, press 1. If you are a current Shaw customer, press 2." Then, I went to press 1, but once again, it moved onto a new menu before I could even respond. This menu stated, "For technical support, press 1. If you are not currently a Shaw customer and would like to order new services, press 2. For help moving your services, press 3. For customer service, press 4." This time I moved fast and pressed 2, and it gave me a short message, and then, the phone started ringing. In seconds, Justin from sales picked up, and I was able to have a nice discussion about what my pricing options would be if I went with Shaw. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Shaw Communications Customer Service

There are of course other ways to contact Shaw Communications customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Shaw Communications provides this option.
X (formerly Twitter)
www.twitter.com/Shawhelp - Technical Support
Use the link to connect with customer service through Twitter
Shaw Communications, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
https://www.facebook.com/shaw - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Shaw Communications, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Shaw Communications's website
https://support.shaw.ca/ - Technical Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Shaw Communications customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Shaw Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shaw Communications agent. This phone number is Shaw Communications's best phone number because 6,738 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-472-2222 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Shaw Communications first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter or facebook. In total, Shaw Communications has 5 phone numbers. It's not always clear what is the best way to talk to Shaw Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Shaw Communications. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Shaw Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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