Shaw Communications Phone Number

Calling Shaw Communications customer service faster by GetHuman

Customer service
Current Wait: 58 mins (41m avg)
Hours: 24 hours, 7 days; best time to call: 9:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1 then keep pressing 0
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

Want to exchange my remote
You took my money and i never communicated with you
You took my money from me and i never communicated with you
Modem not activating. Asking for “sign in to complete” and then taking me to a window s...
Where do I return my old router, Canada Post or Purolator? i was given a PR*
Hello, my name is Marian and my husband Ronald MacLellan are customers with Shaw Direct...
Return extension pods* billing query regarding Crave that used to be included in packag...
why are there more channels being deleted Tv is being enjoyed during PANDEMIC!!!
Early evening Monday May **th I placed a call to Shaw and waited * hour and ** minutes...
I have been unable to go to my cottage since may *nd and it looks like that will contin...
I want full refund*I didnt attend any of your classes but Shaw academy took my R***.. P...
I was charged for several months of services I did not agree to!!!!
I receive messages from a number of email addresses that have It seems...
My credit card has expired and I would like to give you another *. I do not know my co...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Shaw Communications's Phone-Based Customer Care

Shaw Communications is a major telephone, Internet, mobile and television provider in Canada. As one of the largest providers in the country, it isn't surprising that Shaw gets lots of requests each and every day for customer support.

Why do People Call Shaw Communications Customer Service?

The reasons why people call Shaw Communications are varied and include:

  • Starting new service
  • Change or canceling services
  • Troubleshooting and technical support
  • Upgrading or purchasing devices
  • Billing inquiries and resolutions
  • Transfer service requests during relocations
  • Scheduling technician visits

When Can I Call Shaw Communications Customer Support?

There are different hours and phone numbers for each customer care department at Shaw Communications. To ensure that you are calling the right number at the right time, check the website. For example, technical support is available by phone from 7 AM-10 PM every day. Customer service for sales, on the other hand, is available phone 8 AM-9 PM Monday through Friday and 8 AM-8 PM Saturdays and Sundays.

Tips for Calling Shaw Communications Customer Service

Here are some tips that can help ensure that your call to customer service will be handled quickly and professionally:

  • Make sure you are calling the right department: Shaw Direct satellite television and its business services have their own support staff, hours of operations, and contact methods.
  • Gather and have pertinent documentation ready when you call. This might include your account number, order confirmations, serial numbers from devices, billing statements, and communications between you and Shaw about your issues.
  • If you are calling for troubleshooting or technical support, make sure you have access to the device and service so that you can work with the customer service agent to address your problem.
  • Keep pen and paper handy for notetaking during your call. These notes can be useful if you have to escalate your case.

How do Customers Feel About Their Calls to Shaw Communications?

Customers report a range of experiences when calling for customer service. While some claim to be satisfied with the level of support received, others complain that Shaw's customer service is fraught with problems. Common complaints include long wait times, discrepancies between the cost of service quoted at time of sign-up versus what is actually charged and repeated mistakes when customers ask for assistance. One customer, for example, pointed out in an online complaint that she requested a new router, only to be sent a TV box.

What Kind of Issues Can Shaw Communications Phone-Based Support Resolve?

In many cases, phone-based agents can resolve most common consumer communications issues. Agents can troubleshoot, provide technical support, test and reset connections and research billing disputes. Representatives can also start, cancel, and upgrade accounts and, in some cases, set up payment plans.

There are, however, some issues that are not easily resolved over the phone. These may be issues that involve incompatibility with third-party products and devices: Representatives may be able to suggest workarounds, but these can't always be resolved remotely. In addition, some matters may require new equipment, additional equipment or a technician visit.

What Should I do if I am Unhappy with my Shaw Communications Support Call?

If you get off the phone with customer service and feel that your questions were not answered or that your issues were not resolved, don't give up. You may still have options for getting the resolution that you seek:

Review your call notes. You may be able to identify areas of misunderstanding or miscommunication. Once you've identified these, you are in a better position for explaining your situation to the next representative that you connect with.

Call back and politely explain that this is your second call. Note what went wrong with your first call and ask the representative to make things right. Keep in mind that this next person may have more education or training than the first representative, and will be better prepared to understand and address your concern.

If a second call doesn't work, try another way of getting in touch. Live chat operators are also available and, in some cases, live chat hours are longer than phone-based customer service availability. The advantage of live chat is that you will have a written transcript of your communications, which can be handy if you have to continue fighting your case.

Other options include reaching out to Shaw via its social media platforms. The specialists that handle social media accounts may be in a better position to assist. A final option is visiting one of the retail stores that sell Shaw's services there. An in-person conversation may resolve your issue or you may be able to get the associate or store manager to advocate on your behalf. In-person consultations can also help ensure that you get the equipment that you need.

Customer Number 403-750-6990 - by the Numbers

Phone number to dial403-750-6990
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Navigate phone maze to a humanPress 1 then keep pressing 0
Average wait
Current wait58
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, email, chat
Quality of communication80%
Quality of help78%
Customer votes305
Information last updatedWed Jun 09 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Shaw Communications's Best Toll-Free/800 Customer Phone Number

This is Shaw Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Shaw Communications agent. This phone number is Shaw Communications's Best Phone Number because 6,738 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 403-750-6990 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Shaw Communications first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or chat. In total, Shaw Communications has 5 phone numbers. It's not always clear what is the best way to talk to Shaw Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Shaw Communications - by phone or otherwise

While 403-750-6990 is Shaw Communications's best toll-free number, there are 8 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Shaw Communications customers, is by calling their 888-472-2222 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 888-472-2222 for Customer Service. If you think this information is inaccurate or know of other ways to contact Shaw Communications please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Shaw Communications.

What is GetHuman's Relationship to Shaw Communications?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Shaw Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Help from a Live Person

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert

Shaw Communications Contact Info

More Company Phone Numbers

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!