Shaw Communications Customer Service

I am thinking about checking out Shaw Communications for their internet services, but I needed to find out what type of promotions they offer new customers. From my experience, if you call a company and talk to them about promotions and ask them to cut the price, there is usually some wiggle room. Therefore, I didn't want to use the internet to sign up or check out what they have to offer. I wanted to call and talk to someone to see if they would offer me a great deal to hook me into their services. I don't mind signing a year or two contract if it comes at a good price. 

Of course, I knew that might mean that I would have to be on hold for a while because there are a lot of reasons that people could end up on the phone with Shaw. A lot of people are probably concerned about the buyout, which the phone call brought up at least four times, and others probably need help with their bills or with their accounts. However, I was a bit surprised because it didn't take me that long to get someone. It only took 2 minutes and 41 seconds to finally get to someone. That ended up being a bonus in my decision to go with Shaw. 

For the most part, I was able to get through the phone system, but there were a few oddities. When I first called, it said, "Thank you for choosing Rogers coming together with Shaw," and then gave me a few options, which included, "For information about Rogers coming together with Shaw, press 8. For Shaw residential services, press 1. For Shaw mobile, press 2. For Shaw Direct Satellite, press 3."

I chose 1 because I would be a residential customer, and then, it again went over the buyout by saying, "Shaw is now part of Rogers. At this time, there are no changes to your account. More questions? Please visit your online account. Please enter the 10-digit phone number you provided us when you signed up for an account; otherwise, please hold."

Before I had a chance to say anything, it went on to give me new options, stating, "If you are not currently a Shaw customer, press 1. If you are a current Shaw customer, press 2." Then, I went to press 1, but once again, it moved onto a new menu before I could even respond. This menu stated, "For technical support, press 1. If you are not currently a Shaw customer and would like to order new services, press 2. For help moving your services, press 3. For customer service, press 4." This time I moved fast and pressed 2, and it gave me a short message, and then, the phone started ringing. In seconds, Justin from sales picked up, and I was able to have a nice discussion about what my pricing options would be if I went with Shaw.