Shaw Communications Customer Service

Ways to contact Shaw Communications and solve common issues

Use Shaw Communications's Phone Number

Shaw Communications's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Shaw Communications

Contacting Shaw Communications customer support

Below you can compare and contrast the 10 ways to contact Shaw Communications by looking at which ones are the fastest and which ones other customers recommend the most for solving Shaw Communications customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Shaw Communications across the following channels: Phone, Web, Chat, Twitter, Facebook.

Phone number / contactWaitVotes
Customer Service
38 mins226
Shaw Direct
2 mins360
Calgary Customer Service
48 mins341
Vancouver Customer Service
15 mins149
Corporate Offices
90 mins346
Online Help at
Customer Service
< 2 hrs231
Live Chat at
Customer Service
2 mins273
Online Help at
Technical Support
< 6 hrs196
Technical Support
11 mins182
Customer Service
11 mins126

Shaw Communications: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Shaw Communications.
What internet packages does Shaw Communications offer?
Shaw Communications offers a wide range of internet packages to suit various needs. Their packages include speeds ranging from 5 Mbps to 1000 Mbps, ensuring there is an option for every user. Customers can choose from plans tailored for light internet usage, such as browsing and emailing, to packages designed for heavy usage, including streaming, multiplayer gaming, and online video conferencing. Additionally, Shaw provides unlimited data options, allowing users to enjoy their internet connection without worrying about data limits. With their reliable network and advanced technology, Shaw offers a diverse selection of internet packages to ensure customers can find the perfect fit for their online activities and preferences.
Do I need a technician to install Shaw services?
No, you do not necessarily need a technician to install Shaw services. Shaw offers different installation options to suit your needs. Self-installation is a convenient and cost-effective option for customers who feel comfortable setting up their services on their own. Shaw provides detailed instructions and support to guide you through the process. However, if you prefer professional assistance, Shaw also offers professional installation services by certified technicians. These technicians will ensure that your services are set up correctly and answer any questions you may have. The choice is yours based on your comfort level and preferences. Shaw strives to make the installation process as seamless and convenient as possible for all customers.
What is Shaw Go WiFi and how does it work?
Shaw Go WiFi is a service offered by Shaw Communications that allows their customers to access WiFi hotspots across Canada. It provides fast and reliable internet connectivity on the go. When you are near a Shaw Go WiFi hotspot, you can connect to the network using your Shaw ID and password. This service is available to all Shaw Internet customers at no additional cost. Shaw has strategically placed hotspots in various locations such as shopping centers, restaurants, parks, and more. The WiFi network automatically detects your device and seamlessly connects you to the hotspot, ensuring a secure and convenient browsing experience. With Shaw Go WiFi, you can stay connected, stream content, check emails, and browse the internet without using your mobile data.
Can I transfer my Shaw services to a new address?
Yes, you can transfer your Shaw services to a new address. Shaw Communications provides a convenient and seamless process for customers who are moving. Whether you are relocating within the same neighborhood or to an entirely different region, Shaw makes it easy to transfer your services. Simply contact Shaw's customer service team and provide them with your new address details and move-in date. They will assist you in setting up your desired services at the new location. Shaw's professional technicians will handle the installation and ensure your services are up and running smoothly in your new home. However, it is recommended to schedule the transfer in advance to ensure a hassle-free transition.
Can I access my Shaw email on my mobile device?
Yes, you can access your Shaw email on your mobile device. Shaw Communications provides a user-friendly email platform that can be accessed through popular email clients such as Apple Mail, Microsoft Outlook, and native email applications on iOS and Android devices. To set up your Shaw email on your mobile device, you need to add your Shaw email account as an IMAP or POP account, depending on your preferences. IMAP allows you to sync your email across multiple devices, while POP is suited for accessing emails on a single device. Shaw also offers step-by-step instructions and helpful resources on their website to guide you through the setup process. Stay connected and manage your Shaw email seamlessly on the go with your mobile device.
What channels are included in Shaw's TV packages?
Shaw's TV packages offer a wide range of channels to cater to diverse viewer preferences. The specific channels included depend on the package chosen. Shaw's basic TV package, Limited TV, includes popular channels like CBC, CTV, Global, Citytv, and more. For those seeking a broader selection, Shaw's popular package, Personal TV, adds channels such as Bravo, AMC, HGTV, and Sportsnet. Higher-tier packages like Premier TV offer an extensive lineup, including premium channels like HBO and Showtime. Additionally, Shaw offers customizable channel add-ons and theme packages to further enhance the viewing experience. To get a comprehensive list of channels included in each package, customers can visit the Shaw website or contact their customer service for more detailed information.
There's more!
Click below to show 2 more questions, answers, and complete guides to common Shaw Communications customer support problem.

Recent reasons customers contacted Shaw Communications:

I just went online to get service restored and was placed with a computer service which...
Can not get thru on phone for equipment upgrade for satellite tv have been on hold on p...
I have an elderly couples who already has your TV service. They would like to know if y...
I have cable TV, the cable runs across to a box in alley. I have had TV on in the last...
I canceled my account with Shaw in August and returned the two receivers I had in Septe...
Can't find and don't know how to download a specific subscription on shaw t.v
Can't find a subscriptionn
Sept *, **** I got new ** month internet home plan from Shaw. I knew you have a benefit...
I am not receiving my Bill's
I want to cancel internet and TV program but need to keep home phone ****-******* for s...
I would like to cancel my account
More customer issues

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Does GetHuman work with Shaw Communications?

GetHuman does not work with Shaw Communications's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Shaw Communications at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Shaw Communications's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Shaw Communications at a Glance

Shaw Communications has 1 chat option
Shaw Communications has no customer email
Shaw Communications has 2 help forums
Shaw Communications has 1 twitter handle
Shaw Communications has 1 facebook page
Contact information overview

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