Shaw Communications Customer Service Issues

On June 19, I signed up for Internet and two television boxes with Shaw. Our Internet connection was quick, but the television boxes did not work. After a 9 1/2-hour phone call and no resolution, a technician was scheduled for Wednesday, June 21 at 4 PM. However, I was informed on the day of the appointment that the technician would come on Monday, June 26 between 6 PM and 8 PM, which did not happen. Despite canceling the television service due to the lack of communication and unresolved issues, there was no response from Shaw. I reached out to speak with an HR supervisor on June 26, but was met with a 24 to 48 hour wait time with no follow-up. I have tried contacting them through letters on their website without success. Disappointed with the customer service experience with Shaw.

Regarding your recent experience with Shaw, I would like to provide some suggestions on how you can structure your feedback to potentially resolve the issue amicably. To whom it may concern, I am writing to address an ongoing concern with the recent activation of my television services with Shaw. On June 19, I agreed to a contract for Internet and two television boxes. While the internet connection was established promptly, I encountered challenges with activating the television boxes, despite following the instructions provided. After spending a considerable amount of time on hold and being passed between multiple representatives, it was determined that a technician would need to be dispatched to resolve the issue. Despite an initial appointment confirmation for June 21, the technician failed to arrive as scheduled. Subsequent attempts to obtain an explanation or resolution from Shaw have been unsuccessful, leading me to cancel the television service and retain only the internet connection. I attempted to escalate the matter by requesting to speak with a supervisor on June 26, but was informed of a significant wait time and have yet to receive any follow-up communication. My online inquiries and letters detailing the situation have also gone unanswered. The lack of communication and resolution from Shaw has left me feeling abandoned as a customer. I hope that by bringing this matter to your attention, we can work towards a mutually satisfactory resolution. Thank you for your prompt attention to this matter. Sincerely, Daniel and Karon Menard

I am experiencing issues with my Shaw email account. For the past two weeks, I have been unsuccessful in accessing my [redacted] account. My attempts to reach out to Shaw support have been unsuccessful as well. This issue has been ongoing since I was in Europe, and now that I am back in Canada, I still cannot access my account or reach Shaw support. I tried to log in to My Shaw account to update the email, but I faced an obstacle when prompted for Two-step Verification. The verification request was sent to the email account I am unable to access.

Hello, I am Pierre Gaudreau. Our previous address was #[redacted] - [redacted] Heffley Crescent, Coquitlam, BC. We sold our condominium in March [redacted] and relocated out of Canada. We have settled all outstanding bills, including any amounts owed to Shaw before our departure. Despite canceling our Shaw service in March and clearing all payments, we recently received an unexpected invoice for $49.82. We are uncertain about the reason for this charge and seek clarification to ensure the account is closed permanently. Thank you, Pierre Gaudreau

I've reached out to Shaw multiple times regarding ongoing issues with repetitive segments during programs. Despite assurances that a solution is in the works, the problem persists, particularly during shows like Wheel of Fortune and Jeopardy. It's disappointing to miss parts of these programs due to this issue, and I believe Shaw should have resolved it by now or at least acknowledged the inconvenience with the billing.

In early July, I contacted Shaw regarding pausing my residential wifi service for two months during my vacation. However, upon returning, I noticed I am still being charged the full amount. I am confused why my account wasn't put on hold as requested. I am seeking a reduction in my bills. I can provide proof of my vacation, including passport travel visas if necessary. If this issue is not resolved, I am considering switching to Telus for wifi services, although I prefer to remain with Shaw.