Shaw Communications Customer Service Issues

I'm experiencing an issue with location services on my PC running Windows 10. Even though GoDaddy confirms my website louearl.com is correctly pointing to the right IP address, my home network's IP is still showing as Montreal while I am in Kelowna, BC. Additionally, I'm having trouble with the email address validation on your form, but the email functions properly when tested.

My TV screen suddenly went black, and the green light on the receiver was off. I tried pushing the button on the receiver and using the remote, but it wouldn't turn on. Upon checking, I noticed the power cord of the receiver was extremely hot to the touch. When I unplugged it, the cord started to melt, emitting smoke from the plug. I quickly unplugged it from the outlet, preventing a potential fire hazard. I replaced the faulty cord with one from another receiver, and now it's working fine. Has anyone experienced this issue before? I'm concerned about leaving the TV unattended after this scary incident.

My telephone battery keeps draining quickly, and as a senior living alone, I rely on having a working line. I've attempted to troubleshoot this issue for about five days. When I perform the pin restart on the DPT device, it briefly resets, but the screen goes black soon after. The power light stays on, but the other indicators turn off. Strangely, last night my phone was working, but by morning it had shut off. Each morning, I switch my phones, and the issue persists even after removing the battery and resetting it through the pinhole. It's not a loose connection since the phone works for a few hours before failing again and restarting with the pinhole method.

On August 5th, my satellite TV stopped working while I was watching it. I turned off the receiver and TV on August 6th before leaving for a month-long holiday. Upon my return, I discovered that the power adapter was not supplying any power. I tried using another 12V power adapter, but when I turn on the receiver, all the display lights briefly turn on before I see a moving horizontal bar, followed by a single stationary horizontal bar. There is no signal to the TV, no time display, and the remote does not work. Rebooting by switching off and on doesn't change this outcome. The second power adapter has also failed, indicating a fault in the receiver causing excessive current drain. What steps should I take next to restore reception?

I spoke with two technical support agents this morning regarding my receiver, ending in the last four digits of [redacted]. Although it was not working initially, when I plugged it in again this morning, it started working. However, I noticed that I was not receiving all the channels on this receiver. Both agents were very patient. The second agent guided me through the steps and informed me that my Map Status was incorrect. She proceeded to update the status and mentioned that it could take some time to complete. It's been an hour now, and the Map Status line still shows "Loading, 0-[redacted]." I am unsure if it should have finished by now.

Hello, my name is Chenyu Mu. I am currently in China. I have been experiencing difficulties reaching the correct phone number for my Shaw residential wifi service. I ceased my wifi service in May when I moved out of my old apartment. Despite confirming the cancellation with a representative and settling any outstanding bills, I have received a $65 bill for the service three months ago, followed by another $65 bill last month and an email requesting payment of $[redacted] for three months until November. I have unsuccessfully tried contacting customer service by phone and was assured twice that my service was canceled. I am frustrated by the repeated mistakes made by your representatives or system. I urge you to investigate the issue by reviewing the recorded phone calls to identify the responsible party. I request that my service be stopped, all erroneous bills be canceled, and that accountable employees are hired. My account number is [redacted]-[redacted]. My previous address was [redacted] University Crescent, Burnaby, BC, V5A 4X9, Canada, Suite number #[redacted]. Thank you for your assistance. Best regards.

I recently purchased an Arris HDPVR to replace my old [redacted] satellite receiver. I'm having trouble setting it up. I've spent hours on online chat with 4 different agents, none of whom could successfully help me get it working. I've tried rebooting the hard drive and providing my information to 3 of the agents. I'm feeling completely drained by the process. My name is Roger F., email [redacted] My address is 9 Doble Street, Sunderland, Ontario, Canada, L0C 1H0. You can reach me at [redacted] or [redacted] (cell). My wife's name is Barbara F., email [redacted] It would be greatly appreciated if a live agent who knows how to set up the Arris HDPVR could give me a call. Thank you.

I have recently been incorrectly charged by Shaw Academy. I was assured by a representative that I would not be charged unless I chose to proceed with a module. I reluctantly signed up to see what it entailed, but was charged $69 the following month, even though I had not intended to proceed. Upon checking the website, it indicated that I had a premium subscription, which was surprising and frustrating. I distinctly remember canceling the subscription, yet today I discovered another $69 charge on my account. I have never utilized the platform and simply want a refund. It's important to note that I did not use the service during the month I was charged either.

I have six active receivers, including a PVR, and I'm experiencing issues with my service. The PVR keeps dropping service, and after multiple attempts to reset it, I suspect there might be a problem with the receiver itself. Additionally, when trying to access the food channel ([redacted]) on the other receivers, there is no sound initially, requiring me to switch channels back and forth to eventually get sound. I previously sought help through another chat, only to be directed to a paid solution, which I find frustrating as I already pay for the service. Considering the age of my receivers, I'm wondering if replacing them might resolve these ongoing problems. I have raised this matter with Shaw multiple times without a satisfactory resolution, and it's starting to become very frustrating.

My satellite service suddenly stopped working today. I only see a flashing grey and black screen with a blue box in the center displaying a message about a weak or no signal. It instructs me to check the antenna cable connection and run the auto program in the menu under "Channel." I've verified the wires from the satellite dish to the box and from the box to the TV. I notice the menu button but am unsure about the > symbol or locating the Channel option. - C. Mesi

I recently opened a new account with Shaw and encountered an issue with my landline phone connection being deactivated along with my internet. Despite visiting the Shaw store in person, I was advised to contact them over the phone to set up new equipment for my phone, which is currently not working. As I don't have a mobile phone, I'm unable to make the call as suggested. Although I received a new modem for the internet, it's operational now. A Shaw employee mentioned using the Shaw.ca online chat for assistance, but my attempts to reach them have been unsuccessful. This situation has been frustrating as I've spent the entire day trying to resolve these connectivity issues. The Shaw shop I visited is located at [redacted] Park Royal S Unit [redacted], West Vancouver, BC V7T-2W4, Canada.

I have been experiencing technical issues for several weeks now. Despite my numerous phone calls, I have only been met with recordings assuring me that I would be connected to a technician shortly, but I end up waiting on hold until my phone eventually dies. As a loyal customer of over 21 years, who spends approximately $[redacted] annually, I am disheartened by the lack of customer service available, especially for someone like me who is not tech-savvy at the age of 70. While I appreciate your programming, I am frustrated by the disregard for my concerns. Unless I receive help within the next 2 weeks, I plan to cancel my service effective Feb 3rd. Please have a technician contact me at [redacted] to address these ongoing issues.

Approximately two weeks ago, my Shaw account was suspended due to suspicious activity. I have contacted Shaw customer service three times to request reactivation, but unfortunately, no one has been able to assist me with this issue. Most recently, I spoke with a representative on Tuesday, January 8 at 3:59 pm, and I was promised a call back that I have not received as of Thursday, January 10. I am frustrated that blocking the account seems easy, but reactivating it appears to be challenging. I am very disappointed with this situation. - B.P. [redacted]

I recently upgraded my TV to a Samsung Q60a Smart TV, but I'm having trouble getting channel reception through the existing Motorola DCT700/US cable box. I disconnected the RCA connection to my old TV and reconnected the coaxial cable to the new TV but haven't had any success. I'm considering connecting the TV to my surround sound receiver via HDMI before upgrading the cable box. I'm not sure if upgrading the cable box is necessary to improve audio and video quality on the new TV. Additionally, I have another TV with a DCX3400M cable box elsewhere in the house. I'd like to know if both TVs can operate under one unit and what the added cost might be. Do you provide installation services, and would the installation include connecting the TV to the surround sound system?

I am currently a Shaw Academy customer and have been trying to change my password. After following all the steps correctly, the program still says my password is invalid. I also encountered issues enrolling in the lifetime subscription using my Visa Card, despite confirming with the bank that everything was fine. My Shaw Academy user ID is [redacted] Please address the password problem so that I can benefit from the Lifetime Subscription offer before it ends. Kindly contact me when everything is set for my enrollment. Thank you. Eva D. T. [redacted]

I am requesting Shaw to bury the exposed cable line that runs from the utility box behind my home across the alley to my neighbors' house. The temporary fix made over a year ago is now above ground and posing a safety hazard as people have tripped over it, with one lady falling because of it. I called Shaw to report the issue, and a service truck came out to look at it, but they mentioned that it is not their responsibility and advised me to contact the town to have the cable line buried. However, fixing the cable permanently is what my neighbors require after this extended temporary solution. I am concerned about the safety of the area and would like this tripping hazard to be addressed promptly.

Hello, I reside at [redacted]-75 Falcon Ridge Drive in Winnipeg, MB. I am reaching out regarding an issue with my 55-inch LG Nano series TV purchased in [redacted]. After moving to a new address on 29 August, a SHAW technician connected both my TVs to SHAW. However, he mentioned that my LG TV is not compatible and would require two remotes to operate. As an 87-year-old with hearing and eyesight challenges, this setup is a huge inconvenience for me. LG claims the issue lies with SHAW's box and my TV. Despite attempting to address this with SHAW previously, I have not received a satisfactory resolution. The lack of consistency in customer service representatives I have spoken to has only added to my frustration. I desperately need to find a solution as the current situation is causing me significant distress every time I try to use my LG TV. Any assistance you can provide would be greatly appreciated. Thank you, Dr. Bernie Wiebe

I'm receiving "ACCESS DENIED" messages for both my Shaw accounts when trying to sign in. However, billing is working fine. This issue started when I received a promotional email from Shaw for a Fibre Optic / Entertainment package. I suspected my device may have had a bug, so I cleared my browsing history on both my phone and laptop, deleted the email, and now I can access my accounts again. It took four hours on the phone, spoke to 5 Shaw representatives, experienced 2 hang ups, changed my password 3 times, but finally got it resolved.

I am experiencing issues with my landline phone with Shaw at [redacted]. Someone has been taking over my phone line, causing incoming calls to go to voicemail. When people call, an unknown person answers and requests a callback. I am worried about potential unauthorized long-distance calls being made on my phone while it is not in my control. I seek Shaw's assistance in addressing this troubling situation to alleviate my concerns. Thank you. J.Hunter

We will be moving at the end of this month on May 31, [redacted] and need to cancel all our Shaw services - TV, phone, and internet. Our new location will be in Carstairs, Alta. from June 1, [redacted] onwards. We hope to vacate the current place possibly by early May 30, [redacted], depending on the movers. We will require new services in Alta and would appreciate your confirmation on the cancellation and the reconnection timeline at the new location. Please reach out to me within the next few days. Thank you for your assistance.