Shaw Communications Corporate Offices

Even though Shaw Communications was bought out by Rogers Communications, you can still use its 403-716-6000 phone number to try to get customer service if you have an existing account. When I dialed, I got a message stating that Shaw is being integrated with Rogers and there were no interruptions to service at this time.

In order to get any service from Shaw, you must already have an account, which you can confirm by entering the 10-digit mobile number that you provided when you signed up for services. If you don't have an account, you can stay on the line and get connected to a representative for assistance.

The wait took about three minutes before a representative did answer and confirm that I had reached a Shaw number under the Rogers umbrella. I chose to end the call there without speaking to the representative, as both companies are only open to Canadians. Being an American, I can't get service through Shaw, nor can I sign up for any repairs.

Overall, I think this is a fairly seamless integration. The automated system works perfectly, as it introduces Shaw as having become part of the Rogers corporate family and lets the customer know that they will still receive the same service they had previously received from Shaw. If the customer has questions about the Rogers-Shaw integration, they can press 8 and receive information about what the integration means for them and how they can expect things to move forward.

When using the menu, the customer has the same options they usually would, as the system offers to connect them to Shaw home and mobile phone services. Both can be used to connect to a live representative with minimal wait time, likely because the company offered multiple numbers before and now offers even more as a member of the Rogers family. Customers are given the option to confirm that they have an account with Shaw, but it doesn't serve as a chokepoint of any kind. If a customer doesn't have the number available or doesn't want to provide it, they can still get through to a representative.

I can't give a complete picture of how effective the Shaw customer service team is because of my status as an American who isn't eligible for services from a Canadian company. But from what I saw from the automated system's integration, I was very impressed. If I was an eligible customer for Shaw or Rogers' media services, I would definitely use this number to get assistance.