Shaw Communications Shaw Direct

Phone Number & Getting a Rep

Shaw Communications Shaw Direct number

888-554-7827
Toll-free·Calls Shaw Direct·See main phone number & contact info
Q:

How do I talk to a human at this Shaw Communications number?

A:Calling this Shaw Communications number should go right to a real human being
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Shaw Communications Shaw Direct?

A:We don't expect that you will have to wait to talk to a person. This is a direct line.

All Shaw Communications customer service contact information

This is the #2 most popular Shaw Communications phone number out of 5. Click above to go back to the main customer service number and other contact information, including Shaw Communications email addresses, twitter handles, and live chat options.

More Shaw Communications Customer Phone Numbers

Customer Service

888-472-2222
Main phone number · Toll-free · 24 hours, 7 days · Press 0 at each prompt. after the 4th time, you will get to a human. · For information about Shaw coming together with Rogers, press 8. For residential services, press 1. For mobile services, press 2. For satellite services, press 3.

Calgary Customer Service

403-750-6990
24 hours, 7 days · Press 1 then keep pressing 0 ·

Vancouver Customer Service

604-629-8888
24 hours, 7 days · Press 0 at each prompt. after the 4th time, you will get to a human. ·

Corporate Offices

403-716-6000
24 hours, 7 days · Press 0, then 1, then 0, then 0 then 2. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Shaw Communications phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Shaw Communications number should go right to a real human being
Here is how our research team describes the way the Shaw Communications phone system greets you: For direct satellite services, press 1. For cable services, press 2.
Below are some clips we've found from Shaw Communications's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"For service in English, press one. Please listen carefully as our menu options have recently changed. For information about Rogers coming together with Shaw, press eight."
Excerpt from a call with Shaw Communications
Tuesday, December 3, 2024 6:48 PM
In fact, much of this information on this page is superfluous because this Shaw Communications phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Shaw Communications operates the call center for this 888-554-7827 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 80 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Shaw Communications phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Shaw Communications staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Shaw Communications is Saturday. The most busy day to call is Friday, which averages 183% more phone calls by comparison. Again, this is based on a sample of 80 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Shaw Communications is Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why call this Shaw Communications number?

Below is a sample of recent calls to Shaw Communications, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 32m 53s , Dec 3, 2024 6:48 PM
Service issue reported: "I'm having some trouble with my service."
- From a call lasting 2m 1s , Oct 9, 2024 5:44 AM
Postpone service request: "I need to postpone my service for another two weeks as I'm currently on vacation."
- From a call lasting 6m 8s , Aug 5, 2024 3:45 PM

Calling this Shaw Communications Customer Number

When calling Shaw Communications for support and assistance, customers will be greeted in French since the company is based in Canada. You're given the option to hear the automated message in English by pressing 1, or to continue with French you can press 2. Callers are also informed that Shaw Communications is now known as Rogers-Shaw after a recent acquisition earlier this year. 

The initial automated menu is sparse, with callers needing to press 1 for direct satellite services or 2 for cable services. But I appreciated not having to waver between many selections. After making your choice, you're offered other options, including getting assistance with Shaw services ranging from cable TV to fiber-powered internet or Shaw Direct for satellite TV and streaming. 

The company offers service only in Canada, but its customer support line is accessible from any location in North America. I'm not a current customer so I chose the option for new mobile service. Once I made my selection, I waited on hold for about a minute before a customer service rep was available. After asking if I needed help with satellite or basic service, I responded that I was interested in learning more about recent promotions on mobile devices. 

The rep shared some promotional deals as part of their Cyber Week Sales, including bundling 5G mobile plans with home internet for less than $60 per month. Internet service contracts last for 24 months, he explained, and would be subject to increases afterward. He explained that most customers opt for Ignite TV and internet bundles, which can save families money. In addition, any customer who signs up for this bundle will receive three months of Apple TV for free. He said that most service contracts allow customers to add on other features as needed, allowing for customizable streaming and entertainment options.

The rep was knowledgeable but not pushy and suggested I visit their website to browse for other options that may work better for me. Rogers-Shaw also offers an online quiz to help Canadians determine which type of internet package would fit their budget and needs. For current customers, the company also features an extensive Frequently Asked Questions section on the website so it's advisable to check there before calling to see if your issue/question can be addressed. 

For customers who would rather address issues and concerns in person, the rep shared that they can visit the website to book an appointment at a store nearest to them. You can also track orders online and chat with a virtual assistant about less specific needs. Overall, the rep was very helpful and made an effort to answer my questions patiently while directing me to specific links online where I could learn more about their services. Current and potential customers will find what they need by calling customer support or via the company's website. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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