Shaw Communications Calgary Customer Service

Calling this number connected me with the Rogers & Shaw customer service line. Immediately, I was presented with a recorded menu with options to direct my call. The menu was logically laid out and included several common reasons for calling Rogers & Shaw, such as learning more about the Shaw and Rogers merger. I was also given the option to learn about Shaw residential services, Shaw mobile or Shaw direct satellite. 

When I selected mobile services, I was presented with another menu. I had the choice between services for an existing customer or leaning more about Rogers & Shaw's products to become a customer. I chose the second option. In the evening, I waited about 5 minutes to be connected with an agent. However, you may wait a little longer if you're calling during peak business hours. 

Through this line, you can get help with many common issues, including billing, changing your mobile or internet plan, and scheduling maintenance. While these representatives can provide tips and tricks to troubleshoot hardware problems, you may need to visit a store or have a technician visit your home if you need a device fixed. 

If you try to connect with the sales department outside of business hours, you'll be asked to call back between 8 a.m. and 10 p.m. Monday-Friday or 8 a.m. and 9 p.m. on weekends. I wasn't presented with a way to leave a message for a representative or enter my phone number and request a callback. I also wasn't told about a way to reconnect if my call was dropped unexpectedly. 

When my call was answered, the agent on the other side sounded cordial. I asked several questions about Rogers & Shaw's devices, plans and costs. The representative quickly answered all of my questions directly, and it didn't seem like they were reading from a script. They were easy to understand and very helpful in explaining the differences between various plans and products and some terms that I asked for clarification on.

I also asked the agent some questions about the types of promotions that were available to me. They explained current promotions and told me to keep my eyes out for upcoming holiday deals. I was also informed about ways to save money by making my purchase online. 

Ultimately, I spent a little under 15 minutes from start to finish to get all my questions answered. I didn't feel pressured to make a purchase. My interactions with the agent were easy and pleasant, and they were able to answer every one of my questions without delay.