Shaw Communications Vancouver Customer Service Phone Number

What It's Like to Call Shaw Communications Phone Number 604-629-8888

By Christian Allen

Dec 5, 2023

Shaw Communications's 604-629-8888 phone number still works properly, even though the company is now a division of Rogers Communications. The purchase went through in July 2023, and the companies are working toward a full amalgamation of Shaw under the Rogers family and brand. However, customers who signed up with Shaw can still use this number to get service from Shaw's team.

When I called this number, I was thanked for calling "Rogers Together With Shaw" and told I could find out more about the integration between the two companies by pressing 8, which I did. I was given the website link for Shaw's website so I could get information about what the future might look like with Shaw and Rogers joining forces, but no information beyond that from the system. 

After getting that bit of information, the system doesn't actually send you back to make a choice on what kind of service you're calling about. Initially, you're given the choice of Shaw home services, Shaw mobile or Shaw satellite, but if you press 8, you're taken straight to the merger information without actually providing the reason why you're calling. All you have to do to get service in this situation is remain on the line and you'll be connected to the next representative.

My wait until someone answered took about two minutes, at which point I was greeted by a representative from Shaw. I did not continue the call at this point, as I knew I would not be able to even pose as a customer given that I'm an American and Rogers and Shaw only provide service to Canada.

Overall, I think this integration is mostly set up well. It's a bit odd that the system can take you directly to a representative without entering your information and without even asking why you're calling. This seems like it could be a bit problematic, as it could lead to customers ending up with someone who isn't qualified to help them and needing to get transferred again. On the other hand, if Shaw's phone representatives are trained in all three aspects of Shaw's services, this would be perfectly acceptable.

Given that I can't use the services as someone who lives in a country that isn't served at all by either Shaw or Rogers, I can't give a full breakdown of how effective this number would be for a bona fide customer. But based on my limited interactions with the automated system, I would use this number without hesitation if I genuinely needed service from Shaw or Rogers.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Shaw Communications's 604-629-8888 Vancouver Customer Service Number

This Shaw Communications phone number is ranked #4 out of 5 because 6,738 Shaw Communications customers tried our tools and information and gave us feedback after they called. The reason customers call 604-629-8888 is to reach the Shaw Communications Vancouver Customer Service department for problems like Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support. As far as we can tell, Shaw Communications has call center locations in null and you can call during their open hours 24 hours, 7 days. Shaw Communications has 5 phone numbers and 10 different ways to get customer help. We've compiled information about 604-629-8888 and ways to call or contact Shaw Communications with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Shaw Communications

Calling Shaw Communications at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 604-629-8888. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Shaw Communications Vancouver Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Shaw Communications Once on the phone with Shaw Communications's Vancouver Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Shaw Communications in General

While 604-629-8888 is Shaw Communications's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-472-2222 is their best customer phone number overall, and we have put together a comparison of their 10 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Shaw Communications help by calling them, is that other customers give their customer support at this number a 83% score for their communication skills and a 72% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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