Toll-free · 24 hours, 7 days · Must choose an option 1-4, then press 4. · For service at your home, press 1. For service at your business, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for FairPoint Communications below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this FairPoint Communications phone number to document the phone system.
Here is how our research team describes the way the FairPoint Communications phone system greets you: For service at your home, press 1. For service at your business, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then press 2 OR Press 1, then press 1, then press 6
Below are some clips we've found from FairPoint Communications's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Consolidated Communications.
To better serve you, this call may be recorded for quality assurance purposes.
For service at your home, press one. For service at your business, for technical support or repair, press one.
To become an Please enter the ten digit telephone number you are calling in reference to."
Excerpt from a call with FairPoint Communications
Wednesday, February 14, 2024 2:27 PM
The first phone menu
"Thank you for calling Consolidated Communications.
To better serve you, this call may be recorded for quality assurance purposes.
For service at your home, press one.
For service at your business, press two."
Excerpt from a call with FairPoint Communications
Thursday, April 11, 2024 9:59 PM
What are the hours and when should I call?
FairPoint Communications operates the call center for this 866-984-2001 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 134 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the FairPoint Communications call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FairPoint Communications phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FairPoint Communications staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FairPoint Communications is Sunday.The most busy day to call is Friday, which averages 117% more phone calls by comparison.Again, this is based on a sample of 134 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
When you call the customer service line for Consolidated Communications, you first interact with an automated messaging system. It thanks you for calling, then asks you to press 1 for service at your home or press 2 for service at your business. If you don't make a selection right away, the aforementioned options will automatically repeat for two additional cycles before the call is terminated.
Usually, when a person doesn't make a selection and the system is programmed to terminate, it will at least say something like, "Sorry, we're having trouble," or "Please call back later." For this customer service line, the call just cuts off. It's also worth noting there are no alternative language options, and no option to directly speak to a representative. With just these two machine-presented options, it gives the initial impression that the company isn’t too keen on speaking with customers.
If you press 1 for service at your home, you're presented with an additional phone menu:
Press 1 for technical support or repair
Press 2 to become a new customer or change existing service
Press 3 for billing inquiries or payments
Press 4 to speak with customer service
Press 5 to restrict the use of your customer information (CPNI)
This menu is much more helpful, and there's a more direct route to reaching a human being. I was calling about potentially becoming a new customer—I had a few questions—but the fact that there's an entire option regarding the company’s use of private customer information is highly disconcerting. Even if it's standard industry practice, I'm not sure why they would assume using customers' data is the default, and if someone wants to maintain their privacy, they have to go out of their way and call to restrict it. To be ethical, it should be the other way around.
That alone turned me off from becoming a customer, so I ended up not speaking to a representative.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call FairPoint Communications
If you have time to do a bit of reading before you call FairPoint Communications, we recommend you read over some of our problem-specific articles.
FairPoint Communications' cancellation policy allows customers to cancel their service at any time. In order to cancel, customers need to contact FairPoint's customer service through phone or email. FairPoint does not impose any penalties or charges for cancelling their services. However, customers may be responsible for any outstanding balances on their account at the time of cancellation. It is important for customers to return all leased equipment to FairPoint within 30 days of cancellation to avoid any additional fees. FairPoint strives to make the cancellation process as convenient as possible for its customers, ensuring a hassle-free experience.
FairPoint Communications offers a comprehensive range of telecommunications services to meet the needs of residential and business customers. These services include high-speed internet, digital voice, and television services. With their internet offerings, customers can enjoy fast and reliable connections with multiple speed options to choose from. FairPoint's digital voice service provides crystal-clear voice quality, unlimited local and long-distance calling, and advanced features such as voicemail and caller ID. For entertainment, FairPoint provides a variety of television packages with hundreds of channels, including sports, movies, and popular networks. Additionally, FairPoint offers business solutions such as cloud-based phone systems, data networking, and managed IT services. With their reliable and affordable services, FairPoint is committed to meeting the communication needs of individuals and businesses alike.
Yes, FairPoint Communications does offer internet service. As a leading telecommunications provider, FairPoint offers high-speed internet options for residential and business customers across its service areas. Customers can choose from various internet plans tailored to their specific needs, such as basic internet for light browsing and email, or faster speeds for streaming, gaming, and large file downloads. FairPoint's internet service utilizes advanced technology to deliver reliable and efficient connectivity. Additionally, FairPoint provides exceptional customer support to ensure seamless installation and assistance throughout the service period. With FairPoint Communications, customers can enjoy fast and reliable internet access for all their online activities.
Click the link above to get answers to just about any FairPoint Communications customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call FairPoint Communications is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- FairPoint Communications customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is FairPoint Communications's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FairPoint Communications agent. This phone number is FairPoint Communications's best phone number because 15,402 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-984-2001 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call FairPoint Communications first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, FairPoint Communications has 2 phone numbers. It's not always clear what is the best way to talk to FairPoint Communications representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for FairPoint Communications. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FairPoint Communications. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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