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QVC Customer Service

Phone Number & Contact Info

QVC's Best Phone Number

888-345-5788
Toll-free·Calls Customer Service·Most popular QVC number
Q:

How do I talk to a live human at QVC?

A:Press 5 at the first menu, then press 0.
Q:

Does QVC offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 11 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

QVC Customer Phone Numbers

Automated Ordering

800-345-1515
Toll-free · 24 hours, 7 days · Press 4 to get specialist · Place an order or request product information: press 1. For customer service, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this QVC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5 at the first menu, then press 0.
Here is how our research team describes the way the QVC phone system greets you: To check an order or cancel an order, press 1. For the status of a return, press 2. For auto-delivery plans or to apply for a Q card or place an order, press 3. To approve shipment on a wait order, press 4. To change your PIN number or for any other questions, press 5. To talk to a team member, press 8.
Below are some clips we've found from QVC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Happy holidays from QVC's customer service. To check if your order has shipped, to cancel an item, or to verify that your check payment was received, press one. For information on your returns or the status of EasyPay installments, press two."
Excerpt from a call with QVC
Monday, January 1, 2024 2:01 PM

The first phone menu

"Welcome to QVC. To place an order or obtain product and information, press one.
For customer services, press two."
Excerpt from a call with QVC
Saturday, June 15, 2024 8:14 PM

After you press 2

"Welcome to QVC's customer service.
To check if your order has shipped, to cancel an item, or to verify that your check payment was received, press one.
For information on your returns, or the status of Easy Pay installments, press two."
Excerpt from a call with QVC
Monday, May 27, 2024 1:30 AM

After you press 3

"To place an order, check stock availability, or approve shipment of a to hear your next estimated ship date or to make changes to your auto delivery plans, press one.
For q card information, press two."
Excerpt from a call with QVC
Friday, February 9, 2024 4:15 PM

After you press 4

"To change your four digit if you have the item number and would like to place an order using automated ordering, press one.
For stock availability, press three.
To release a wait list order, press four.
To hear these instructions again, press eight.
To return to the main menu, press nine."
Excerpt from a call with QVC
Tuesday, February 20, 2024 4:40 AM

After you press 5

"To hear these options again, to change your four digit PIN number, press one.
For a mailing address or information on where to find a program guide, press two.
To hear these instructions again, press eight.
To speak to a team member, press zero."
Excerpt from a call with QVC
Saturday, January 13, 2024 7:16 PM

What are the hours and when should I call?

QVC operates the call center for this 888-345-5788 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,204 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this QVC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like QVC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call QVC is Sunday. The most busy day to call is Thursday, which averages 51% more phone calls by comparison. Again, this is based on a sample of 1,204 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call QVC

In summation, the best day to call QVC is Friday.

Calling this QVC Customer Number

Jeff Whelpley is the editor / author responsible for this content.
May 10, 2024

When you call QVC's customer service number, you're greeted by an automated message system which immediately presents a phone menu. There don't appear to be any other language options, which limits accessibility.

However, after presenting the main phone menu (which I will mention shortly), the system gives callers an immediate option to speak with a representative by pressing zero or just staying on the line. That's great; so many companies seem to give customers the runaround and have customer service lines that are threadbare and unnecessarily convoluted, seemingly hiding the option to speak to someone within multiple layers of phone menus. I applaud QVC for not doing that and instead having the option readily available!

Going back to the main phone menu, it's straightforward and detailed. Press 1 to check if your order has shipped, to cancel an item, or to verify that your check payment has been received; press 2 for information on returns or to check your status on EasyPay installments; press 3 for auto-delivery plans, Qcard account information, or to apply for a Qcard; press 4 to place an order, check stock availability, or approve shipment of a waitlist order; press 5 to change your four-digit PIN number and for all other services; press 8 to repeat these options; or press 0 to speak to a representative or, as previously mentioned, stay on the line.

My only critique would be perhaps the phone menu could be recited a little bit more slowly. As a native English speaker, I was a little frazzled by how quickly the options were rattled off, but that's being nitpicky.

I was connected to a representative very quickly, and she was able to assist me without issue. I wanted to check if an order had shipped; she did so immediately and gave me a current estimated delivery time. Overall, I'm impressed!

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call QVC

If you have time to do a bit of reading before you call QVC, we recommend you read over some of our problem-specific articles.

What are QVC's shipping options?

At QVC, we offer a variety of shipping options to suit your needs. We understand that prompt delivery is important, so we provide standard shipping, expedited shipping, and express shipping services. Our standard shipping typically takes 5-7 business days for delivery. For those who need their items sooner, we offer expedited shipping which arrives in 2-3 business days. If you require your order urgently, the express shipping option delivers within 1-2 business days. Please note that these estimates do not include processing time. The shipping cost varies depending on the weight and size of your order, which is calculated at checkout. Rest assured, we strive to make your shopping experience convenient and reliable by offering flexible shipping options.

What is QVC's return policy?

QVC offers a convenient and customer-friendly return policy. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. The item must be in its original condition and packaging, with all accessories and documentation included. QVC provides a pre-paid return label to make returns hassle-free. In case of damaged or defective items, QVC will cover return shipping costs. However, if you simply change your mind, original shipping and handling costs are non-refundable. Additionally, some products, like perishable items, personalized items, or those marked as non-returnable, may have specific return restrictions. Overall, QVC aims to ensure customer satisfaction and offers a straightforward return policy that prioritizes ease and convenience.

Can I exchange an item on QVC?

Yes, you can exchange an item on QVC. QVC offers a hassle-free exchange policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can exchange the item within 30 days of receiving it. Simply contact QVC's customer service and provide them with the necessary information. They will assist you in initiating the exchange process. Keep in mind that the item must be unused, in its original packaging, and accompanied by the packing slip or invoice. Also, certain restrictions may apply to some products, so it is advisable to review QVC's exchange policy for more details. Enjoy a seamless exchange experience with QVC and shop confidently without any concerns.

Top QVC customer service problems

Click the link above to get answers to just about any QVC customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to QVC, and their purpose. Are any of these similar to the reason you are trying to call?
Making payment: "I'm just gonna pay it all."
- From a call lasting 4m 23s , Jun 15, 2024 8:21 PM
Payment issue: "I received a phone call saying QVC couldn't collect payment on my account."
- From a call lasting 5m 21s , Jun 7, 2024 12:09 AM
Question about product: "I need to find out some information about a product."
- From a call lasting 2m , May 27, 2024 1:32 AM
No clear purpose: ""
- From a call lasting 1m 41s , May 18, 2024 7:53 AM
Closing deceased mother's account: "I'm calling on behalf of a different account, my mother who passed away. I'm just wanting to talk to someone that can help me close out in account or let her know that let them know that we lost her unexpectedly last week."
- From a call lasting 12m 3s , May 6, 2024 4:09 PM
Payment method update: "I want my Discover card on file, not the QCard."
- From a call lasting 5m 37s , Mar 23, 2024 4:50 PM
Return request for two items: "I would like to send back two items that I ordered maybe a month or so ago."
- From a call lasting 7m 23s , Mar 11, 2024 7:36 PM
Ordering photo storage item: "I'm trying to place an order for a storage thing to store photographs from my cell phone."
- From a call lasting 3m 11s , Feb 20, 2024 4:40 AM
Inquiring about Facebook ad: "Is the laptop deal on Facebook real or just for show?"
- From a call lasting 1m 54s , Feb 18, 2024 9:34 PM
Placing order for cookies: "I wanted to make an order for Cheryl's cookies for Sunday."
- From a call lasting 7m 16s , Feb 13, 2024 5:43 PM

More QVC Customer Service Contacts

There are of course other ways to contact QVC customer service besides the phone. Below we list the best ones, by medium.

QVC Customer Help Desk / Web Support

qvc.com - Customer Service
Online customer service support
As a last, sometimes only, resort- QVC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is QVC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a QVC agent. This phone number is QVC's best phone number because 32,184 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-345-5788 include Cancel or change order, Refunds and returns, Account issue, Billing issue, Order issue and other customer service issues. The QVC call center that you call into has employees from Texas, Virginia and is open 24 hours, 7 days according to customers. In total, QVC has 2 phone numbers. It's not always clear what is the best way to talk to QVC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for QVC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like QVC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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