Xbox Customer Service

Phone Number & Contact Information

Toll-free·Customer Service·No access to a live rep
Q:How do I get a live human at Xbox?
A:You cannot speak to real human being at this phone number. It's an automated system, but you can contact them through live chat, X / Twitter, or their website.
Some customers prefer live chat even to a phone call. The full list of ways to contact customer service is below, and the Editor also left some notes that might be helpful.
Q:Does Xbox offer 24 hour customer service?
A:Not at this phone number. Below are other customer service channels and hours. Meanwhile, we can help you find information and answers to your specific problem:

How to contact Xbox Customer Service

There are of course other ways to contact Xbox customer service besides the phone. Below we list them by medium, from most to least popular.
Live Chat - Customer Service
Sign in for a chat with a Microsoft ambassador
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Xbox provides this option.
X (formerly Twitter)
@XboxSupport - Technical Support
Use the link to connect with customer service through Twitter
Xbox, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Xbox's website - Technical Support
Use this link to find customer service help through their website
As a last, sometimes only, resort- Xbox customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

Can I get through to a real live person at this number?

Even though this Xbox number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary: Press 2, then 4, then 0#, 0#, 0# each time it asks for your account number or telephone number
Here is how our research team describes the way the Xbox phone system greets you: to speak with someone directly from xbox support please go to and click on the support link or I can send a link to the number you are calling from. Would you like me to send link to your number?

My Experience Calling 800-469-9269

Nov 14, 2023

Although this is a phone number for Microsoft, this number cannot be used to contact Microsoft for direct assistance. Microsoft only allows callers to reach them after going through their website, meaning they must first either go onto and request a call directly or talk with the online web bot and request phone assistance that way.

When you dial this number, it tells you exactly that. It does not offer a way for you to connect to anyone on the phone; it simply tells you that you must first contact Microsoft by going to its website. It provides an option to receive the website link on your phone; it will ask you if you would like the system to send you a text message with a link on how to contact Microsoft.

Once you confirm acceptance of the link, the system sends a quick text with that information. It then thanks you for calling Microsoft and automatically hangs up. You don't have anything else that you can do while you're on the phone with them.

In essence, this number is merely a way to provide contact information for people who don't have the ability or wherewithal to look up how to contact Microsoft for help. The company doesn't want to shut out people who have a hard time getting online, but that's also not the main consumer who would be calling with an Xbox-related problem anyway.

Given how much of the Xbox and its gaming are now online, this format is most likely used to allow consumers who are tied up with their gaming to get assistance without having to exit out of their games. With most games now putting a drain on available internet speeds, it's understandable that Xbox would want another way for customers to contact them without using their home internet connection to get assistance.

Overall, I understand the need to make assistance a web-first thing. Xbox makes clear that one of the reasons they're doing this is because it cuts down on wait times, which is something that can be appreciated. Most people who would take the time to call probably don't have a lot of time available before they need to get back to their games, and interrupting a game because of a call to Xbox wouldn't work if there was a long hold time.

However, this number is a starting point and nothing more. Obviously, I would not recommend it for assistance unless you're at the very beginning of your search.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Conclusion and closing notes

This is Xbox's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Xbox agent. This phone number is Xbox's best phone number because 331,566 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Xbox customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 800-469-9269 for, including Report an Issue, Refunds, Recover Account, Cancel Account, Streaming or Download Trouble and other customer support issues. The Xbox call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Xbox has 1 phone number. It's not always clear what is the best way to talk to Xbox representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Xbox. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Xbox. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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