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Nintendo Customer Service

Phone Number & Contact Info

Nintendo's Best Phone Number

800-255-3700
Toll-free·Calls Customer Service·Most popular Nintendo number
Q:

How do I talk to a live human at Nintendo?

A:Must choose an option 1-4.
Q:

Does Nintendo offer 24 hour customer service?

A:Not at this number; hours here are Mon-Sun 6am-7pm PST. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 10 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Nintendo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-4.
Here is how our research team describes the way the Nintendo phone system greets you: For any Nintendo Switch system or Nintendo Account question, including troubleshooting and repairs, eShop and prepaid cards, billing and charges, or bans and login issues, press 1. For help with any other system, press 2. For help with parental controls, press 3. For help with games and system availability, contests, or promotions, press 4.
Below are some clips we've found from Nintendo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thank you for calling Nintendo. Let's connect you to a specialist quickly. Let's get started. For any Nintendo Switch system or Nintendo account question, including troubleshooting and repairs, e shop, and prepaid cards, billing and charges, or bands and login issues, press one. For help with any other system, press two. For support specialist can help you faster if we have your system serial number. Please look at the bottom of your system near the power plug. You will see a white sticker with a bar code. On that same white sticker is your serial number. Three letters beginning with x followed by eleven numbers. If you have a Nintendo Switch with a built in adjustable stand, fully open the stand and look under it to find your white barcode sticker. The system serial number can only be found on your system."
Excerpt from a call with Nintendo
Thursday, January 18, 2024 2:32 AM

They may ask you to enter information with the dial pad

"Hi. Thank you for calling Nintendo. Let's connect you to a specialist quickly. Let's get started. For any Nintendo Switch system, support specialist can help you faster if we have your system serial number. Please look at the bottom of your system near the power plug. You will see a white sticker with a bar code. On that same white sticker, is your serial number. Three letters beginning with x followed by eleven numbers. If you have a Nintendo Switch with a built in adjustable stand, fully open the stand and look under it to find your white barcode sticker.
The system serial number can only be found on your system, not your dock or any accessory.
To enter your system serial number, press one."
Excerpt from a call with Nintendo
Thursday, January 18, 2024 2:35 AM

The first phone menu

"Hi. You've reached Nintendo. And even though we're closed right now, you can visit our website support dot nintendo dot com for help with troubleshooting. Parental controls, order status, Internet connections, and many other topics. You can also submit a help ticket for common issues at support dot nintendo dot com slash contact us. If you want to stay on the line, we've pulled together a list of our most common questions and the easiest way to get that answer online. You may also call us back during normal business hours, six AM to seven PM Pacific seven days a week.
For parental controls, press one.
For repair or Nintendo online store order status, press two."
Excerpt from a call with Nintendo
Friday, June 7, 2024 11:38 AM

After you press 1

"Did you know support specialists can help you via text message? We can transfer this call into text message support if that is more convenient for you.
If you prefer to get support via text message, press one.
To continue to get help on the phone, press two."
Excerpt from a call with Nintendo
Sunday, May 12, 2024 9:07 PM

After you press 2

"To repeat this menu, press eight. To return to the previous menu, press star.
For help with parental controls, press three.
For help with games and for three d s Family Systems, press one."
Excerpt from a call with Nintendo
Monday, April 1, 2024 11:52 PM

After you press 4

"To repeat this menu, press eight.
For help questions about system and game availability, press one.
For all other promotion and contest questions, press two."
Excerpt from a call with Nintendo
Sunday, March 3, 2024 8:39 PM

After you press 8

"For any Nintendo Switch system or Nintendo account question, including troubleshooting and repairs, e shop, and prepaid cards, billing and charges, or bans and login issues, press one.
For help with any other system, press two."
Excerpt from a call with Nintendo
Monday, January 22, 2024 11:21 PM

What are the hours and when should I call?

Nintendo operates the call center for this 800-255-3700 phone number Mon-Sun 6am-7pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 218 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Nintendo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Nintendo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Nintendo is Friday. The most busy day to call is Wednesday, which averages 258% more phone calls by comparison. Again, this is based on a sample of 218 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Quietest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Nintendo

In summation, the best day to call Nintendo is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Nintendo number, but it is also the day with the shortest hold times.

Calling this Nintendo Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Apr 29, 2024

My experience calling Nintendo was really easy. When I dialed, I was taken to the automated system and asked to choose the reason for my call. Among the available reasons were issues with my Nintendo system, questions about promotions and questions about games, along with other choices.

I opted for questions about games, and the system said that it would connect me with the next available representative. That proved to be almost no wait, as I was quickly connected with a Nintendo representative. He pleasantly asked how he could assist me, and I said that I was looking to buy one of the newest Pokemon games and wanted to know the best course of action for that. He said that he could look that up for me on Nintendo’s website and asked whether I would prefer to download the games or purchase a physical cartridge.

I asked what the advantages of each were, and he told me that he personally preferred cartridges because it allowed his children to both play at the same time, as opposed to having to only allow one to play at a time.

He then explained that I could purchase the new Scarlet or Violet version directly from Nintendo for $59.95. I could also go to stores such as Best Buy or Target to buy the game, and he encouraged me to check both options because I would be able to confirm I had the best price if I did so. I thanked him for the information, and he asked if I had any other questions he could answer. I said no, he had covered everything. He then thanked me for contacting Nintendo and wished me a pleasant day.

Overall, I was very pleased with the call. Nothing was rushed or forced, and all my questions were answered completely. If I needed Nintendo assistance, I would not hesitate to use this number.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Nintendo

If you have time to do a bit of reading before you call Nintendo, we recommend you read over some of our problem-specific articles.

Can I play Nintendo 3DS games on the Nintendo Switch?

No, you cannot play Nintendo 3DS games on the Nintendo Switch. The Nintendo Switch is not backward compatible with Nintendo 3DS game cartridges or downloadable versions. While the Nintendo Switch and Nintendo 3DS share some similar features, including portability, their game formats and hardware are fundamentally different. The Nintendo Switch uses cartridges and digital downloads specifically designed for its system, while the Nintendo 3DS games are designed for the older handheld console. However, the Nintendo Switch does offer a vast library of games, including exclusive titles, that you can enjoy on-the-go or on your television.

What is the warranty policy for Nintendo products?

Nintendo offers a limited warranty for its products. For hardware, such as consoles and controllers, the warranty period is typically 12 months from the date of purchase. During this period, Nintendo will repair or replace any defective parts or products free of charge. Software and accessories, on the other hand, are covered for 90 days. The warranty is valid only for the original purchaser and may require proof of purchase. It does not cover damages caused by misuse, unauthorized modifications, or accidents. Nintendo advises customers to contact their customer support team for assistance regarding warranty claims, troubleshooting, or product-related inquiries. Additional details regarding the warranty policy can be found on Nintendo's official website.

How Do I Update My Account Info with Nintendo?

Is it time for you to update your account information with nintendo? Not to worry, nintendo allows you to update your account information whenever you need to. herre's some helptips..

Top Nintendo customer service problems

Click the link above to get answers to just about any Nintendo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Nintendo, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking game recommendations: "I called before asking for new game suggestions."
- From a call lasting 3m 51s , Jun 4, 2024 11:31 PM
Email verification for Fortnite: "The code never came to my email, so we need to see about changing the email that's under."
- From a call lasting 25m 57s , May 24, 2024 11:32 PM
Account access issue: "I'm trying to get on here. I'm trying to play."
- From a call lasting 16m 28s , May 13, 2024 4:35 PM
Joy-Con connection issue: "One Joy-Con not connecting, even though it was charged."
- From a call lasting 19m 56s , May 12, 2024 9:07 PM
Issue with credit card: "I cannot make any purchases on the Nintendo eShop with My Nintendo."
- From a call lasting 14m 23s , Apr 2, 2024 12:21 AM
Credit card payment issue: "I'm having problems to buy stuff with my credit card for a while now."
- From a call lasting 25m 26s , Apr 1, 2024 11:52 PM
Trouble with phone number: "I'm trying to dial a phone number but it's been deactivated."
- From a call lasting 16m 16s , Mar 7, 2024 11:29 PM
Technical assistance with Nintendo device: "I don't see the serial number anywhere."
- From a call lasting 13m 54s , Feb 18, 2024 2:41 PM
Inquiring about game features: "Are you ever going to be releasing a Super Mario Maker Three?"
- From a call lasting 9m 26s , Feb 17, 2024 3:33 PM
Question about Super Mario Maker: "Are you going to be going to my test supermarket make of free thing?"
- From a call lasting 2m 9s , Feb 17, 2024 3:12 PM

More Nintendo Customer Service Contacts

There are of course other ways to contact Nintendo customer service besides the phone. Below we list the best ones, by medium.

Nintendo Customer Service Live Chat

nintendo.com - Customer Service
Customer service chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Nintendo provides this option.

Nintendo Customer Help Desk / Web Support

en-americas-support.nintendo.com - Customer Service
If you're having issues connecting to the internet, make sure you have your error code. You can look it up and get very specific advice about how to fix your problem.
As a last, sometimes only, resort- Nintendo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Nintendo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Nintendo agent. This phone number is Nintendo's best phone number because 18,432 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-3700 include Repairs, Update Account Info, Device Support, Track an Order, Refund an Order and other customer service issues. The Nintendo call center that you call into has employees from Washington and is open Mon-Sun 6am-7pm PT according to customers. In total, Nintendo has 1 phone number. It's not always clear what is the best way to talk to Nintendo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Nintendo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Nintendo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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