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PayPal Customer Service

Phone Number & Contact Info

PayPal's Best Phone Number

888-221-1161
Toll-free·Calls Customer Service·Most popular PayPal number
Q:

How do I talk to a live human at PayPal?

A:If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info.
Q:

Does PayPal offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 44 seconds. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

PayPal Customer Phone Numbers

Business Support Center

402-935-2050
24 hours, 7 days · If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info. · What are the last 4 digits of your Social Security number?

Paypal Reader Warranty & Returns Customer Service

877-569-1136
Toll-free · 24 hours, 7 days · If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info. · What are the last 4 digits of your Social Security number?

Merchant Services

855-456-1330
Toll-free · 24 hours, 7 days · If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info. · For the Merchant Sales division: To get support with an existing account, press 1. To inquire about a new account, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this PayPal phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info.
Here is how our research team describes the way the PayPal phone system greets you: What are the last 4 digits of your Social Security number?
Below are some clips we've found from PayPal's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thanks for calling PayPal. This call, including conversation with you or any other person, may be recorded or monitored for quality or security purpose. To get started, what's the ten digit phone number on your PayPal account?"
Excerpt from a call with PayPal
Monday, June 10, 2024 12:47 PM

They may ask you to enter information with the dial pad

"I don't know it. Or I don't have an account. I didn't hear anything. Using your keypad, please enter your phone number including area code."
Excerpt from a call with PayPal
Thursday, April 4, 2024 5:01 AM

They may ask you to say or enter information

"Please Then, have you ever used PayPal to buy anything? If you've ever used PayPal to buy anything, say yes. Otherwise, say no. I didn't hear anything. If you've ever bought anything using PayPal to make the payment, press one.
Otherwise, press two.
Enter or say the phone number you used for the most recent transaction."
Excerpt from a call with PayPal
Monday, June 3, 2024 3:30 AM

The first phone menu

"Thanks for calling PayPal. This call, including conversations with you or any other person, may be recorded or monitored for quality or security purposes. To get started, what's the ten digit phone number on your pay account? Please say or enter your phone number, one digit at a time, including the area code. Or you can say enter a passcode, I don't know it, or I don't have an account. I didn't hear anything. Using your keypad, please enter your phone number including area code.
If you don't know the phone number, press one.
If you're on the PayPal website and have a onetime passcode, press two."
Excerpt from a call with PayPal
Friday, May 24, 2024 5:59 PM

What are the hours and when should I call?

PayPal operates the call center for this 888-221-1161 phone number 24 hours 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 3,103 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PayPal phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PayPal staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call PayPal is Sunday. The most busy day to call is Friday, which averages 121% more phone calls by comparison. Again, this is based on a sample of 3,103 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday, which is 65% longer than the minimum. Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a PayPal representative is more consistent than the number of calls throughout the week.
Sun
Mon
Tue
Longest
Wed
Shortest
Thu
Fri
Sat

The best time to call PayPal

In summation, the best day to call PayPal is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that PayPal staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Calling this PayPal Customer Number

I needed to update the mailing address associated with my account and was experiencing some issues attempting to use the app, so I decided to just call PayPal directly. I am due for them to send me a replacement card soon, so I needed to ensure the address on file was correct. Overall, the call wasn't bad. I had to work my way through an automated assistant that didn't always catch what I was saying, but with a little bit of patience, I was able to make it through to talk to someone. 

While I understand that there are a lot of different reasons that people may need to call PayPal, I think there is a better way to sort through the system than an automated assistant. When I called, it knew who I was based on my phone number, meaning there should be a directory of options that fit my profile. People might be calling to report fraud or to change account details like me. Others might have problems activating their cards or need replacement cards. There should be a better way of helping people access information than arguing through an automated assistant. 

When I first called, the automated system said, "Thanks for calling Paypal," and informed me that the number I was calling from matched their records. It then asked me to provide them with the last four numbers of my Social to verify my account, which I did. It then told me my current PayPal balance and asked me, "Are you calling about an unauthorized transaction?" That seemed slightly odd to me, but I said no. It then said, "Sorry I didn't get that; what can I help you with?"

I said, "Talk to someone," because I didn't want it to think I was calling about fraud as it had randomly guessed, and it responded, "Alright, but first, to get you to the right place, say change account status, claims or disputes, or tell me what I can help you with." I then said I needed help changing my account info, and it responded, "Okay, you need help updating your account. You will need to speak to someone about that. Please hold while I connect you." It took a few minutes after that, and I listened through a privacy speech, but then Aria picked up and was able to help me finish updating my account. She did have an accent, but it was still clear enough that I could understand her. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call PayPal

If you have time to do a bit of reading before you call PayPal, we recommend you read over some of our problem-specific articles.

Can I link my PayPal account to PayPal Smart Connect?

Yes, you can link your PayPal account to PayPal Smart Connect. Linking these two accounts allows you to easily manage your purchases made through PayPal Smart Connect. By linking your accounts, you can access and view your PayPal Smart Connect transactions through your PayPal account. This integration also provides a convenient way to make payments towards your PayPal Smart Connect balance using your PayPal balance or any linked bank account. Moreover, linking your accounts enables a streamlined checkout process, allowing you to select PayPal Smart Connect as a payment option directly from your PayPal account. Overall, linking your PayPal account to PayPal Smart Connect enhances your payment experience while providing seamless integration between these two services.

What is PayPal Credit?

PayPal Credit is a digital credit line offered by PayPal, enabling users to make purchases online and pay later. It provides customers with a flexible and convenient financing option for their online shopping needs. With PayPal Credit, users can make purchases at millions of stores that accept PayPal. It allows customers to buy now and pay over time, giving them the flexibility to choose from various repayment options. Opening a PayPal Credit account is quick and easy, without any annual fees. Users can also enjoy promotional financing offers, such as no interest if paid in full within a specified period, depending on the purchase amount and terms. PayPal Credit simplifies the online shopping experience by providing customers with a digital credit solution that is secure, widely accepted, and offers convenient payment flexibility.

What is PayPal Smart Connect?

PayPal Smart Connect is a digital payment method that allows users to make online purchases, transfer funds, and manage their finances securely and conveniently. It is a line of credit that can be used anywhere PayPal is accepted as a payment option. With PayPal Smart Connect, users can shop online without the need to enter their credit card information repeatedly. It offers a seamless checkout experience, eliminating the hassle of manually entering payment details. Users can easily link their PayPal Smart Connect account to their PayPal account, making it easier to manage and track their transactions. PayPal Smart Connect also provides flexible payment options, allowing users to pay off their balance over time. It offers competitive interest rates and has no annual fee, making it a cost-effective and convenient payment option for online shopping.

Top PayPal customer service problems

Click the link above to get answers to just about any PayPal customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to PayPal, and their purpose. Are any of these similar to the reason you are trying to call?
Payment verification troubleshoot: "I'm trying to pay somebody some money, and it asked me for my verification but it's not allowing me to be authorized."
- From a call lasting 14m 24s , Jun 12, 2024 12:35 AM
Multiple card inquiries: "I have two cards here, is all three of these cards will be good for this account?"
- From a call lasting 14m 22s , Jun 11, 2024 6:24 PM
Need to speak with agent: "Get a human."
- From a call lasting 2m 42s , Jun 11, 2024 4:39 PM
Requesting refund for sent money: "I mistakenly sent money and need to request a refund for it."
- From a call lasting 3m 13s , Jun 11, 2024 1:53 PM
Language preference: "Your Spanish or English?"
- From a call lasting 1m 27s , Jun 11, 2024 1:28 PM
Accidental purchase: "Accidental purchase."
- From a call lasting 2m 53s , Jun 11, 2024 12:58 AM
Report stolen debit card: "I need to report my debit card as stolen."
- From a call lasting 2m 28s , Jun 7, 2024 1:33 AM
Paying a bill: "I need to make a payment on my bill."
- From a call lasting 1m 43s , Jun 5, 2024 8:50 AM
Unauthorized charges dispute: "I see this charge that I have no idea what it's for on my PayPal account."
- From a call lasting 11m 20s , Jun 3, 2024 8:30 PM
Payment issue: "I can't send or receive money."
- From a call lasting 3m 35s , Jun 3, 2024 7:58 PM

More PayPal Customer Service Contacts

There are of course other ways to contact PayPal customer service besides the phone. Below we list the best ones, by medium.

PayPal Customer Service on X (formerly Twitter)

@askpaypal - Customer Service
One of PayPal Twitter pages which deals with general questions about your account, payment or how PayPal works
PayPal, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

PayPal Customer Service on Facebook / Messenger

Some customer service teams, like that of PayPal, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

PayPal Customer Help Desk / Web Support

paypal.com - Customer Service
Online customer service support
paypal.com - Business Accounts
Online link for PayPal's Business Products Sales
As a last, sometimes only, resort- PayPal customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is PayPal's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PayPal agent. This phone number is PayPal's best phone number because 528,660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-221-1161 include Refund, Account Access, Dispute a Charge, Can't Login, Account Restricted and other customer service issues. The PayPal call center that you call into has employees from Arizona, Philippines, Ireland, India and is open 24 hours 7 days according to customers. In total, PayPal has 4 phone numbers. It's not always clear what is the best way to talk to PayPal representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for PayPal. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PayPal. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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