PayPal Phone Number

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  • Calls PayPal's Customer Service department
  • The average hold time is 18m
  • Hours are 24 hours 7 days
  • The best time to call is 2:45pm
  • Popular issues for this call center: Refund, Can't Login, Account Access, Dispute a Charge, and Account Restricted.
  • Reach a live PayPal agent: If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info.
  • What you hear when you call: What are the last 4 digits of your Social Security number?

Calling PayPal Customer Care at 888-221-1161

I needed to update the mailing address associated with my account and was experiencing some issues attempting to use the app, so I decided to just call PayPal directly. I am due for them to send me a replacement card soon, so I needed to ensure the address on file was correct. Overall, the call wasn't bad. I had to work my way through an automated assistant that didn't always catch what I was saying, but with a little bit of patience, I was able to make it through to talk to someone. 

While I understand that there are a lot of different reasons that people may need to call PayPal, I think there is a better way to sort through the system than an automated assistant. When I called, it knew who I was based on my phone number, meaning there should be a directory of options that fit my profile. People might be calling to report fraud or to change account details like me. Others might have problems activating their cards or need replacement cards. There should be a better way of helping people access information than arguing through an automated assistant. 

When I first called, the automated system said, "Thanks for calling Paypal," and informed me that the number I was calling from matched their records. It then asked me to provide them with the last four numbers of my Social to verify my account, which I did. It then told me my current PayPal balance and asked me, "Are you calling about an unauthorized transaction?" That seemed slightly odd to me, but I said no. It then said, "Sorry I didn't get that; what can I help you with?"

I said, "Talk to someone," because I didn't want it to think I was calling about fraud as it had randomly guessed, and it responded, "Alright, but first, to get you to the right place, say change account status, claims or disputes, or tell me what I can help you with." I then said I needed help changing my account info, and it responded, "Okay, you need help updating your account. You will need to speak to someone about that. Please hold while I connect you." It took a few minutes after that, and I listened through a privacy speech, but then Aria picked up and was able to help me finish updating my account. She did have an accent, but it was still clear enough that I could understand her. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

My account has been compromised. Can’t get in with email or password.
I believe my account has been compromised. I can’t get in with my email or password. Pl...
My account may be compromised. Seems the email and password were changed without my kno...
It seems my account has been compromised. Both email and password changed without my kn...
have received notice of a transaction charged to my account invoice no *xu*jg*f*t*fuh...
Possible fraudulent emails
Saya memohon menukar ID @ Username PayPal. Boleh beritahu step dan cara menukar?
Bonjour,**J ai command* un lit qui n'es pas toujours livrer * ce jour au but de * sema...
The block on my account has been there for a long time. I ignored it at first because I...
I am being triple charged for an item that I bought months ago. I’ve paid the bill twi...
the recipient who I am sending money to has their account limited and cannot receive th...
I added billers to my Bill Pay. Now I'm trying to use Bill Pay with them. I was able to...
Do you jnow how I canvdovthat
I'm looking to open an account
I tried to send somebody money and I get a error message saying we're sorry we can't pr...

PayPal Customer Phone Number 888-221-1161 - Stats

Phone number to dial888-221-1161
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours 7 days
Best time to dial2:45pm
Average wait18 minutes
Current wait36 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, facebook, twitter, web
Quality of communication54%
Quality of help84%
Customer votes24,212
Information last updatedFri Mar 15 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

PayPal's Best Toll-Free/800 Customer Phone Number

This is PayPal's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PayPal agent. This phone number is PayPal's Best Phone Number because 528,660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-221-1161 include Refund, Can't Login, Account Access, Dispute a Charge, Account Restricted and other customer service issues. The PayPal call center that you call into has employees from Arizona, Philippines, Ireland, India and is open 24 hours 7 days according to customers. In total, PayPal has 4 phone numbers. It's not always clear what is the best way to talk to PayPal representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to PayPal?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like PayPal. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with PayPal, including their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our PayPal Customer Service page for more information.
PayPal Customer Service

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