PayPal Phone Number

Calling PayPal customer service faster by GetHuman

888-221-1161
Customer service
Current Wait: 36 mins (18m avg)
Hours: Mon-Fri 5am-10pm, Sat-Sun 6am-6pm PST; best time to call: 2:45pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
RefundAccount AccessDispute a ChargeCan't LoginAccount RestrictedA different issue
Get to a live person fastest: If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info.
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

My friend send money from USA for me but I didn't receive my money in my account plz he...
an hour ago
not receiving merchandise
2 hours ago
locked out of account
3 hours ago
I sold an item to an Ebay member and his ebay and paypal account shows that payment was...
4 hours ago
My paypal account was hacked, and I cannot access it.
6 hours ago
I want to send money via capital one credit card. Cant remember log in
6 hours ago
I want to send money online via my capital one credit card. Having problems logging in. I ca
6 hours ago
I want to send money online via my capital one credit card. Having problems logging in. I c
6 hours ago
I just need tracking number for item I purchased
6 hours ago
Ordered window valances from a website. Paid through paypal **.**. contacted the site...
7 hours ago
Change of address and email
8 hours ago
I have @ items that i have filed disbutes my first is a kayak that i ordered on May...
8 hours ago
I'm trying to lift my account limitation its asking me to upload a bank statement but I...
8 hours ago
I submitted a payment to an overseas location in the amount of $****. The payment was...
8 hours ago
This is in regard to case ID number PP-D-******** *When I filled this case because I re...
9 hours ago
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on PayPal's Phone-Based Customer Care

PayPal is an online payment company that operates around the world. It also offers loans, debit cards and credit cards. With over 255 million customers, it isn't surprising that PayPal receives many calls each day.

Why Do People Call PayPal Customer Support?

People call PayPal customer support for a range of reasons, including:

  • Questions about charges and balances
  • Requests for refunds or other compensation
  • Reporting identity theft and fraud
  • Questions about account holds and freezes
  • Reporting account changes
  • Issues with PayPal loans, credit cards and debit cards

Best Practices for Calling PayPal Customer Service

There are several things that you can do to save time and increase your chances of an acceptable resolution when calling PayPal:

  • Make sure that you are calling the correct number. If you are calling about a PayPal-issued debit or credit card, call the number on the back of your card. There are also separate numbers for those calling internationally. If you are in the United States and wish to discuss your issue in Spanish, PayPal provides a separate phone number for you.
  • Call during standard customer service hours of 6 a.m. to 6 p.m. Pacific time. If you are calling about credit or debit card fraud, make sure you are calling the dedicated number for your card so that you can speak to a live person at any time.
  • If possible, log in to your PayPal account, click the link for "Contact Us," and click again on the "Call Us" graphic. This will take you to a page with a number to call and a temporary code. Enter this code when prompted during your call to PayPal for quicker service.
  • Paypal is highly security-conscious. When possible, call PayPal from a phone connected to a number that you have already registered with PayPal. You may need to answer additional questions if you are calling from a number that is not connected to your account.
  • Have the ability to take notes during your call. These notes can be very helpful if you have to escalate your case.

How Do People Feel About Their Calls to PayPal Customer Support?

As is true for most large businesses, there are mixed reports about the efficacy of PayPal phone-based customer service. In many cases, PayPal representatives are able to help with issues such as researching transactions as well as freezing accounts in response to identity theft.

However, other users have complained that PayPal customer service sometimes lacks transparency. People have had accounts frozen or canceled, and their money held for months, without a satisfactory explanation from PayPal.

What Kind of Issues Can PayPal Customer Support Resolve?

PayPal customer service can resolve many issues affecting PayPal accounts, including verifying transactions, reviewing and changing account limits, and addressing identity theft or fraud cases. If you have a loan with PayPal, or use their debit or credit cards, PayPal can also service those accounts via phone-based customer service.

What Can't Be Resolved by Phone With PayPal?

If your PayPal account is connected to a third-party bank account, credit or debit card, you may have to call these other companies if your PayPal account has been compromised and scammers have used PayPal to make charges to your cards or to steal funds from your accounts.

In situations where you are in conflict with a buyer or seller, a PayPal phone representative will be limited in what they can do to mediate the situation. Your request may go to another team within PayPal and, in the end, it is generally best if you are able to resolve the situation on your own or by working with a third-party advocate.

What Can I Do If I Am Unhappy With My Call to PayPal?

If you get off the phone with PayPal and feel that your concerns were not appropriately resolved, don't give up. There are options available to you.

First, if you didn't take notes during your original call, write down or type out what happened. This will be helpful when explaining your situation to another representative.

Next, call back. Some customer service agents are better trained or easier to work with than others. The next person you speak to might be in a better position to help.

You can also try an alternative method of getting in touch with PayPal. These options include email, live chat, social media platforms, PayPal's forums, or filing a claim in their online Resolution Center. All of these options can provide you with a written or printed record of your communications with PayPal, which you can use, if necessary, during the escalation of your case.

If none of these strategies work, you may still be able to file a case with the federal Consumer Financial Protection Bureau's ombudsman office. This is not a quick fix nor does the CFPB advocate for you as an individual. However, the CFPB is a watchdog agency that oversees financial services companies and may be able to provide assistance.

Customer Number 888-221-1161 - by the Numbers

Phone number to dial
888-221-1161
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 5am-10pm, Sat-Sun 6am-6pm PST
Best time to dial
2:45pm
Navigate phone maze to a human
If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info.
Average wait
Current wait
36
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone, facebook, email, twitter, web
Quality of communication
54%
Quality of help
84%
Customer votes
24,212
Information last updated
Sat Jul 04 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

PayPal's Best Toll-Free/800 Customer Phone Number

This is PayPal's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PayPal agent. This phone number is PayPal's Best Phone Number because 528,660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-221-1161 include Refund, Account Access, Dispute a Charge, Can't Login, Account Restricted and other customer service issues. The PayPal call center that you call into has employees from Arizona, Philippines, Ireland, India and is open Mon-Fri 5am-10pm, Sat-Sun 6am-6pm PST according to customers. In total, PayPal has 4 phone numbers. It's not always clear what is the best way to talk to PayPal representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting PayPal - by phone or otherwise

While 888-221-1161 is PayPal's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other PayPal customers, is by calling their 402-935-2050 phone number for their International Customer Service department. Besides calling, the next favorite option for customers looking for help is via 402-935-2050 for International Customer Service. If you think this information is inaccurate or know of other ways to contact PayPal please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for PayPal.

What is GetHuman's Relationship to PayPal?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like PayPal. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Help from a Live Person

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert

PayPal Contact Info

More Company Phone Numbers

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!