Square is a financial technology company that offers online and mobile payment options to consumers and small businesses. As one of the oldest services of its type, it is not surprising that Square gets a lot of requests for customer service each and every day.
Why Do People Call Square Customer Support?
People call Square customer support for a range of reasons, including:
Best Practices for Calling Square Customer Service
There are several things that you can do to help ensure that your call to Square customer service is handled in a quick and professional manner:
How Do People Feel About Calling Square Customer Service?
Square customer service appears to have a positive reputation among its customers. A careful review of online and off-line sources does not show a pattern of complaint among people who use Square to manage their finances or engage in business with others.
What Issues Can Square Customer Service Handle Over the Phone?
Square customer service can address many issues that people have over the phone, including answering questions about accounts, setting up or making changes to accounts, replacing lost debit cards, providing technical support and addressing issues of fraud, hacking, and theft.
What Can't be Handled Over the Phone by Square Customer Service?
In cases of illegal activity, such as fraud or theft, Square customer service can address technical matters and help to change passwords, but cannot handle things such as police reports or taking civil action against someone who has committed fraud or theft. You will need to speak to local law enforcement or your own attorney if you want to pursue a criminal or civil case.
Customer service representatives are not mediators and if you are in a dispute with somebody over a financial transaction that is not deemed to be fraudulent or otherwise illegal, you cannot expect Square to resolve the issue on your behalf.
If your technical support issue is due to an incompatibility between square and your device or your financial accounts, keep in mind that a customer service representative may be able to recommend a workaround, but will not be able to completely resolve the situation for you. You will need to work with your financial institution or the company that manufactures your device to see if a resolution is possible.
What Can I Do if Unhappy with my Call to Square?
If you get off the phone with customer service and feel as though your issue is not been resolved or your questions have not been answered, don't fret. You may still have options for getting satisfactory customer support.
First, review the notes that you took during your call. You may be able to identify areas of miscommunication or misunderstanding that caused your conversation with the agent to get derailed.
Next, call back. Keep in mind that customer service representatives have different levels of training or experience and some may be better able to understand your situation and address it than others. Explain to the representative to whom you are speaking that your first call did not go well and that you would like a reconsideration of your issue. You may also want to describe your desired resolution so that the agent understands your needs.
If a second call does not resolve your issue, try getting in touch another way. Square offers support via email, live chat and social media. These methods also offer the benefit of providing a transcript of your communications with Square, something that can be helpful if you need to pursue your case further.
If working with Square proves frustrating, you may be able to ask your financial institution or the manufacturer of your device for assistance, assuming that your problem is related to your banking accounts or is a device compatibility issue, of course. An intervention from a third party may be what you need to finally resolve your issue and move on.
This is Square's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Square agent. This phone number is Square's Best Phone Number because 67,290 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-700-6000 include Trouble Receiving a Payment, Account Access, Dispute a Charge, Disabled Account, Card Reader Trouble and other customer service issues. The Square call center that you call into has employees from Ireland and is open Mon-Fri 6am-6pm PST according to customers. In total, Square has 3 phone numbers. It's not always clear what is the best way to talk to Square representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 855-700-6000 is Square's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Square customers, is by calling their 866-371-3453 phone number for their Declined Cards department. Besides calling, the next favorite option for customers looking for help is via @Square for Customer Service. If you think this information is inaccurate or know of other ways to contact Square please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Square.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Square. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our IRS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the US Postal Service Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like IRS or US Postal Service. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.