Square Customer Service

Phone Number & Contact Info

Square's Best Phone Number

Toll-free·Calls Customer Service·Most popular Square numberCall now

How do I talk to a live human at Square?

A:Enter customer code.

Does Square offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 70 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

Square Customer Phone Numbers

Corporate Offices

24 hours, 7 days · Refers to email at help@squareup.com · For account assistance, please stay on the line for additional information.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Square phone number to document the phone system.
Here is how our research team describes the way the Square phone system greets you: For a new issue, press 1. For existing issues, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Enter customer code
Below are some clips we've found from Square's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks so much for calling Square. If you are calling in for a new issue, press one. If you're if you're calling about franchise suite, press one now. This call may be monitored or recorded for quality or training purposes. As a reminder, you may be offered a survey at the end of your call today. We'd love to hear how you think we did."
Excerpt from a call with Square
Thursday, January 11, 2024 3:43 PM

The first phone menu

"Thanks so much for calling Square.
If you are calling in for a new issue, press one.
If you are calling in for an existing issue, press two."
Excerpt from a call with Square
Monday, February 5, 2024 3:53 PM

After you press 1

"If you're calling about franchise suite, press one now.
For all other questions, press nine or stay on the line."
Excerpt from a call with Square
Tuesday, February 13, 2024 2:58 PM

What are the hours and when should I call?

Square operates the call center for this 855-700-6000 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 401 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Square phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Square staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Square is Saturday. The most busy day to call is Tuesday, which averages 108% more phone calls by comparison. Again, this is based on a sample of 401 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Square

In summation, the best day to call Square is Wednesday.

Calling this Square Customer Number

Christian Allen is the editor / author responsible for this content.
Sep 18, 2023

Calling Square's customer support was fairly easy. While I think the customer service could have been more enthusiastic, I was able to get my questions answered, and it did not take much time to get a live agent on the phone who could help. I assumed that they should have a live customer helpline because they deal with real-time business transactions, but sometimes companies can surprise you. So overall, I was pleased that despite being a mostly digital company, it only took me a little over a bit over a minute to talk to someone. 

Square is a customer payment service that can be used by small business owners, small non-profits, large businesses, and everyone in between. That means there is a big need for customer assistance. Everyone will have a varying amount of familiarity with the technology and software, so while some people may be able to set it up and go, other people might need help with technical support.

Given that people can also make transactions at any time of day, it seems to me that live support should be offered at any time of the day. I called on a Friday morning, which is a fairly typical time to reach customer support, so that in particular I cannot speak to, but I do know that for being a prime time, it still only took me a minute to get help. 

My reason for calling is simple: My daughter is involved in a gymnastics club, and we are talking about hosting a bake sale. Before hosting the sale, I wanted to make sure that Square would be a good choice for us. It was important that I would be able to accept both credit cards and tap-to-sale mobile apps because I assume most of our base will depend on their phones at meets. 

When I called, it thanked me for calling Square and then told me that if I am calling for help with a new issue press one; if I am calling in for an existing issue press two. I pressed one, and then it stated that if I am an existing customer, press one, and if I am considering signing up with Square, press two. I pressed two, and then the recording said, "Calls may be monitored for quality assurance." There was a brief call, and a customer service agent named Dolores answered the phone. It was unbelievably quick, and while she wasn't very enthusiastic, she answered all my questions. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Square

If you have time to do a bit of reading before you call Square, we recommend you read over some of our problem-specific articles.

How Do I Recover Account Access to My Square Account?

If you cannot access your Square account it can put a halt to your business operations.read these helpful tips to discover how to recover account access for your Square account.

Is Square Cash free to use?

Yes, Square Cash is free to use. There are no additional costs or fees associated with sending, receiving, or requesting money through Square Cash. Users can link their bank accounts or debit cards to the app and enjoy its full functionality without any charges. Square Cash also offers a free Cash Card, which allows users to make payments and withdraw cash from ATMs. However, it is important to note that there are fees involved for certain transactions, such as instant transfers or receiving payments via a business, which incur a 1.5% fee. Additionally, if users choose to deposit money instantly into their bank account from their Cash App balance, a 1.5% fee is applicable. Nevertheless, these fees are clearly outlined and transparent, allowing users to make informed decisions about their transactions. Overall, the basic features and functionalities of Square Cash are free to use.

Is Square Cash secure and private?

Yes, Square Cash is secure and private. It utilizes industry-standard data encryption to protect your personal and financial information. All transactions and account information go through secure servers and are encrypted, ensuring that your data is protected from unauthorized access. Square Cash also includes additional security features, such as two-factor authentication, which adds an extra layer of safeguard by requiring a unique verification code during login. Additionally, Square Cash values your privacy and is committed to maintaining the confidentiality of your personal information. It does not share your data with third parties for marketing purposes and follows strict privacy policies to ensure that your information is handled in a confidential and secure manner.

Top Square customer service problems

Click the link above to get answers to just about any Square customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Square, and their purpose. Are any of these similar to the reason you are trying to call?
Unauthorized transaction dispute: "Someone took $218 from my account without authorization, I want it reversed."
- From a call lasting 5m 53s , Mar 12, 2024 8:25 PM
Google Authenticator login issue: "I have no Google Authenticator. I have nothing on there. I've lost everything that I had set up."
- From a call lasting 17m 50s , Mar 11, 2024 10:14 PM
Account access issue: "I'm locked out of my Square account and having trouble changing my phone number and password."
- From a call lasting 12m 15s , Feb 29, 2024 2:59 PM
Refund request for incorrect payment: "I paid money to Square this morning for an order that the restaurant couldn't fulfill."
- From a call lasting 1m 51s , Feb 26, 2024 8:51 PM
Inquiring about mobile card reader: "I'm trying to start a catering business and I need a credit card machine that I can carry around with me."
- From a call lasting 10m 49s , Feb 13, 2024 3:18 PM
Request for tax form: "I would like to receive my Square 1099 form via email."
- From a call lasting 1m 51s , Feb 13, 2024 3:04 PM
Issue with tax return: "I don't receive any temporary for the tax return."
- From a call lasting 2m 10s , Feb 13, 2024 3:01 PM
Technical issue with Square: "My Square is not working and I can't accept customers, causing us to lose a lot of work."
- From a call lasting 4m 7s , Feb 6, 2024 6:05 PM
Billing issue and account suspension: "I need to correct whatever is going on, please."
- From a call lasting 37m 47s , Jan 17, 2024 11:35 PM
Trouble with Square card: "My Square card is not working and I forgot my email and password, need to transfer funds to my new bank account."
- From a call lasting 14m 24s , Jan 4, 2024 3:59 PM

More Square Customer Service Contacts

There are of course other ways to contact Square customer service besides the phone. Below we list the best ones, by medium.

Square Customer Service on X (formerly Twitter)

@SQSupport - Customer Service
Company Twitter feed
Square, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Square Customer Help Desk / Web Support

squareup.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Square customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Square's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Square agent. This phone number is Square's best phone number because 67,290 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-700-6000 include Disabled Account, Trouble Receiving a Payment, Account Access, Dispute a Charge, Card Reader Trouble and other customer service issues. The Square call center that you call into has employees from Ireland and is open 24 hours, 7 days according to customers. In total, Square has 2 phone numbers. It's not always clear what is the best way to talk to Square representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Square. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Square. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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