Ashley Furniture Customer Service

Phone Number & Contact Info

Ashley Furniture's Best Phone Number

800-477-2222
Toll-free·Calls Customer Service·Most popular Ashley Furniture number
Q:

How do I talk to a live human at Ashley Furniture?

A:Press 2 at the first menu, then you must choose option 1-4.
Q:

Does Ashley Furniture offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

Ashley Furniture Customer Phone Numbers

Houston Region Customer Service

877-314-8457
Toll-free · 24 hours, 7 days · Press 1, then 3. This is for Houston, TX region ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ashley Furniture phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at the first menu, then you must choose option 1-4.
Here is how our research team describes the way the Ashley Furniture phone system greets you: For customer care, press 1. For human resources, press 2. For distribution services, press 3. For accounts payable, press 5. For the receptionist, press 0.
Below are some clips we've found from Ashley Furniture's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling The Ashley Companies. For customer care, please press one. For human resources, press two. For Ashley distribution services, press three."
Excerpt from a call with Ashley Furniture
Tuesday, January 2, 2024 6:17 PM

The first phone menu

"Thank you for calling The Ashley Companies. For customer care, please press one.
For human resources, press two.
For Ashley Distribution Services, press three.
For accounts payable, press five.
If you need to speak to the receptionist, press zero.
To replay this message, please press nine."
Excerpt from a call with Ashley Furniture
Friday, May 17, 2024 5:46 PM

After you press 1

"If you made a purchase online, press one.
For an Ashley store purchase, press two.
For a purchase from another retail location, press three."
Excerpt from a call with Ashley Furniture
Tuesday, May 21, 2024 8:59 PM

What are the hours and when should I call?

Ashley Furniture operates the call center for this 800-477-2222 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 359 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ashley Furniture phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ashley Furniture staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ashley Furniture is Sunday. The most busy day to call is Tuesday, which averages 420% more phone calls by comparison. Again, this is based on a sample of 359 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Ashley Furniture

In summation, the best day to call Ashley Furniture is Thursday.

Why Customers Call Ashley Furniture

If you have time to do a bit of reading before you call Ashley Furniture, we recommend you read over some of our problem-specific articles.

What types of furniture does Ashley Furniture offer?

Ashley Furniture offers a wide range of furniture options to suit various styles and preferences. Their extensive collection includes living room furniture such as sofas, sectionals, and recliners, allowing customers to create a cozy and inviting space. They also offer bedroom furniture sets, including beds, dressers, and nightstands, ensuring a comfortable and relaxing atmosphere for restful nights. For dining areas, Ashley Furniture presents an array of dining room sets, tables, chairs, and storage options to enhance family gatherings and meals. They cater to home office needs with desks, chairs, and bookcases for a productive and organized workspace. To complete the home, Ashley Furniture presents an assortment of accent pieces, lighting options, and accessories to add flair and personality to any room. With their diverse selection, customers can find furniture to suit their individual tastes and requirements.

What is the return policy for Ashley Furniture products?

At Ashley Furniture, we understand that sometimes a product may not meet your expectations. Therefore, we provide a hassle-free return policy to ensure your satisfaction. If you're unsatisfied with your purchase, you can return it within 30 days from the date of delivery. The item must be in its original condition and packaging. Please note that a 15% restocking fee may apply. Additionally, for online purchases, return shipping fees may be deducted from the refund amount. To initiate a return, simply contact our customer service team, who will guide you through the process. For more detailed information on our return policy, please visit our website or contact us directly. We strive to make your shopping experience with Ashley Furniture pleasant and convenient.

What is the warranty period for Ashley Furniture products?

The warranty period for Ashley Furniture products varies depending on the specific item purchased. However, most products are covered under a limited warranty for one year from the date of purchase. This warranty is applicable to manufacturing defects in materials and workmanship under normal household use. It entitles customers to repairs or replacements of the defective parts or products at Ashley Furniture's discretion. Customers are required to provide proof of purchase when making a warranty claim. It is important to note that the warranty does not cover normal wear and tear, misuse, accidents, or damages resulting from improper handling or maintenance. Extended warranty options may be available for certain products, offering additional coverage beyond the standard one-year period.

Top Ashley Furniture customer service problems

Click the link above to get answers to just about any Ashley Furniture customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ashley Furniture, and their purpose. Are any of these similar to the reason you are trying to call?
Order inquiry: "I ordered three pieces, two rugs, and one ottoman."
- From a call lasting 9m 29s , May 17, 2024 5:49 PM
No specific purpose: "Hello."
- From a call lasting 2m 23s , May 17, 2024 5:46 PM
Quality issue with sectional couch: "The wicker is all breaking on the arm of my sectional couch and it's way too soon for this to be falling apart."
- From a call lasting 15m 14s , May 6, 2024 8:10 PM
Returns request for large boxed sofas: "I ordered two sofas online, they come in a box and I want to return them because I had to take my door down to get them inside."
- From a call lasting 24m 6s , Apr 6, 2024 6:49 PM
Locating specific furniture sets: "I'm trying to locate a specific bedroom set and dining room set that I saw online but can't find in any of the stores."
- From a call lasting 2m 42s , Mar 20, 2024 9:15 PM
Issue with delivered order: "My order was delivered over three weeks ago and it's broken, but nobody has scheduled a fix yet."
- From a call lasting 9m 46s , Mar 14, 2024 9:18 PM
Missing repair appointment: "I was supposed to have a repair person come out to fix my bunk bed, and no one showed up during the scheduled time."
- From a call lasting 8m 25s , Feb 22, 2024 11:05 PM
Lost credit card: "I need to report my lost credit card."
- From a call lasting 14m , Feb 20, 2024 11:28 PM
Issue with store company: "I just wanna know why they been doing that with me."
- From a call lasting 9m 26s , Feb 17, 2024 9:25 PM
Delivery inquiry: "I'm trying to find out about whether my recliner is actually gonna be delivered tomorrow or to keep rescheduling it out again."
- From a call lasting 4m 8s , Feb 15, 2024 5:58 PM

More Ashley Furniture Customer Service Contacts

There are of course other ways to contact Ashley Furniture customer service besides the phone. Below we list the best ones, by medium.

Ashley Furniture Customer Service Live Chat

ashleyfurniture.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ashley Furniture provides this option.

Ashley Furniture Customer Help Desk / Web Support

As a last, sometimes only, resort- Ashley Furniture customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Ashley Furniture's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ashley Furniture agent. This phone number is Ashley Furniture's best phone number because 7,896 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-477-2222 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ashley Furniture first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Ashley Furniture has 2 phone numbers. It's not always clear what is the best way to talk to Ashley Furniture representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ashley Furniture. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ashley Furniture. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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