How do I talk to a live human at Ashley Furniture?
A:Press 2 at the first menu, then you must choose option 1-4.Our free phone can also navigate phone menus to get a live human at Ashley Furniture for you.
Q:
Does Ashley Furniture offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 17 seconds.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ashley Furniture below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ashley Furniture phone number to document the phone system.
Here is how our research team describes the way the Ashley Furniture phone system greets you: For customer care, press 1. For human resources, press 2. For distribution services, press 3. For accounts payable, press 5. For the receptionist, press 0.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu, then you must choose option 1-4.
Below are some clips we've found from Ashley Furniture's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling The Ashley Companies. For customer care, please press one.
For human resources, press two. For Ashley distribution services, press three."
Excerpt from a call with Ashley Furniture
Tuesday, January 2, 2024 6:17 PM
They may ask you to say or enter information
"For calling The Ashley Companies. For customer care, please press one.
For human resources, Welcome to Ashley.
I'll be your virtual assistant. Please say your five digit ZIP code.
You entered more characters than the acceptable threshold.
Please tell me your five digit ZIP code."
Excerpt from a call with Ashley Furniture
Tuesday, November 5, 2024 4:21 PM
The first phone menu
"Thank you for calling The Ashley Companies.
Thank you for calling The Ashley Companies. For customer care, please press one.
For human resources, press two.
For Ashley Distribution Services, press three.
For accounts payable, press five.
If you need to speak to the receptionist, press zero.
To replay this message, please press nine."
Excerpt from a call with Ashley Furniture
Tuesday, June 18, 2024 12:12 AM
After you press 1
"For accounts payable, press if you made a purchase online, press one.
For an Ashley store purchase, press two.
For a purchase from another retail location, press three.
If you are a wholesale customer, press four.
To hear these options again, press nine."
Excerpt from a call with Ashley Furniture
Thursday, June 13, 2024 3:47 PM
What are the hours and when should I call?
Ashley Furniture operates the call center for this 800-477-2222 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 763 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ashley Furniture call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ashley Furniture phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ashley Furniture staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ashley Furniture is Sunday.The most busy day to call is Tuesday, which averages 322% more phone calls by comparison.Again, this is based on a sample of 763 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday, which is 184% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Ashley Furniture representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Ashley Furniture is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Ashley Furniture staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Calling this number was fairly straightforward, as I got the information I needed without much fuss or without even needing to go through to speak to someone. When I called, I was asked for the department I wanted for my call to Ashley, with the menu making it seem like this was more of a call to Ashley's corporate offices rather than customer service. Some of the options included things such as their HR department, which I'm not sure why most callers would ever need.
I chose to speak to Ashley Furniture, and I was asked for the reason for my call. I said that I wanted to know the return policy on an item, and the system said that it would need to know if my purchase was through the Ashley website or if I had made the purchase in-store. I said in-store, and the system said that individual locations varied on their return policy, and I would need to either check my paperwork or call the store to find out their specific policy.
I then asked to go back to the previous menu and asked for the online return policy. This time, it told me that anything that was purchased at Ashley's website could be returned within 30 days for any reason at all. If a return was outside the 30-day window, it would only be applicable for a manufacturing defect, and only in accordance with the manufacturer's warranty. The system then asked if I needed any other assistance, and I said I did not. The system then thanked me for calling and ended the call.
Based on this, I thought this was a good experience. I didn't have any trouble getting the help I wanted, and the system was easy to navigate. I would use this number again if needed.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Ashley Furniture
If you have time to do a bit of reading before you call Ashley Furniture, we recommend you read over some of our problem-specific articles.
Ashley Furniture offers a wide range of furniture options to suit various styles and preferences. Their extensive collection includes living room furniture such as sofas, sectionals, and recliners, allowing customers to create a cozy and inviting space. They also offer bedroom furniture sets, including beds, dressers, and nightstands, ensuring a comfortable and relaxing atmosphere for restful nights. For dining areas, Ashley Furniture presents an array of dining room sets, tables, chairs, and storage options to enhance family gatherings and meals. They cater to home office needs with desks, chairs, and bookcases for a productive and organized workspace. To complete the home, Ashley Furniture presents an assortment of accent pieces, lighting options, and accessories to add flair and personality to any room. With their diverse selection, customers can find furniture to suit their individual tastes and requirements.
At Ashley Furniture, we understand that sometimes a product may not meet your expectations. Therefore, we provide a hassle-free return policy to ensure your satisfaction. If you're unsatisfied with your purchase, you can return it within 30 days from the date of delivery. The item must be in its original condition and packaging. Please note that a 15% restocking fee may apply. Additionally, for online purchases, return shipping fees may be deducted from the refund amount. To initiate a return, simply contact our customer service team, who will guide you through the process. For more detailed information on our return policy, please visit our website or contact us directly. We strive to make your shopping experience with Ashley Furniture pleasant and convenient.
The warranty period for Ashley Furniture products varies depending on the specific item purchased. However, most products are covered under a limited warranty for one year from the date of purchase. This warranty is applicable to manufacturing defects in materials and workmanship under normal household use. It entitles customers to repairs or replacements of the defective parts or products at Ashley Furniture's discretion. Customers are required to provide proof of purchase when making a warranty claim. It is important to note that the warranty does not cover normal wear and tear, misuse, accidents, or damages resulting from improper handling or maintenance. Extended warranty options may be available for certain products, offering additional coverage beyond the standard one-year period.
Click the link above to get answers to just about any Ashley Furniture customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ashley Furniture, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about location: "Where are you located?"
- From a call lasting 3m 41s , Nov 12, 2024 9:51 PM
Reported damaged furniture: "My furniture was delivered a few nights ago, and the footboard on the bed has a big dent in it."
- From a call lasting 14m 31s , Nov 9, 2024 9:20 PM
Inquiry about furniture pickup: "Can I pick that up at the store myself?"
- From a call lasting 12m 5s , Nov 8, 2024 7:25 PM
Delivery weather inquiry: "I have a question about the delivery."
- From a call lasting 7m 35s , Nov 5, 2024 4:21 PM
Information about why customers call Ashley Furniture is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ashley Furniture provides this option.
As a last, sometimes only, resort- Ashley Furniture customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ashley Furniture's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ashley Furniture agent. This phone number is Ashley Furniture's best phone number because 7,896 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-477-2222 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ashley Furniture first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Ashley Furniture has 2 phone numbers. It's not always clear what is the best way to talk to Ashley Furniture representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ashley Furniture. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ashley Furniture. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
