Vitacost Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Vitacost?
Q:
Does Vitacost offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-9pm, Sat 9:30-6pm EST. The least busy day is Saturday, and the most busy day is Monday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Vitacost below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Vitacost phone number to document the phone system.
Here is how our research team describes the way the Vitacost phone system greets you: Place a new order only, press 1. For all other requests, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2.
Below are some clips we've found from Vitacost's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Vitacost dot com.
Please note that all calls are recorded for quality purposes.
Please listen closely as our menu options have changed.
To place a new order only, please press one.
Please note that our order specialists cannot assist with requests related to previously placed orders.
For all other requests, please press two.
We will be right with you."
Excerpt from a call with Vitacost
Thursday, February 1, 2024 1:07 AM
The first phone menu
"Thank you for calling Vitacost dot com.
Please note that all calls are recorded for quality purposes.
Please listen closely as our menu options have changed.
with requests related to previously placed orders.
Please note that our order specialists cannot assist To place a new order only, please press one.
For all other requests, please press two."
Excerpt from a call with Vitacost
Tuesday, February 20, 2024 9:40 PM
What are the hours and when should I call?
Vitacost operates the call center for this 800-381-0759 phone number Mon-Fri 8am-9pm, Sat 9:30-6pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 302 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Vitacost call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vitacost phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vitacost staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Vitacost is Saturday. The most busy day to call is Monday, which averages 356% more phone calls by comparison. Again, this is based on a sample of 302 calls made with our AI-powered, web-based phone in the last 90 days.
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Vitacost
In summation, the best day to call Vitacost is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Vitacost staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Vitacost
If you have time to do a bit of reading before you call Vitacost, we recommend you read over some of our problem-specific articles.
What is the shipping policy for Vitacost?
Vitacost has a straightforward shipping policy aimed at ensuring customer satisfaction. For US orders over $49, standard shipping is free and typically takes 2-6 business days. However, customers can opt for expedited shipping at an additional cost if they desire faster delivery. For orders below $49, a flat standard shipping rate is charged. International shipping may also be available, with rates varying based on the destination and order weight. Vitacost takes great care in packing and shipping for product freshness, using eco-friendly materials whenever possible. They strive to process and ship orders as quickly as feasible, often dispatching them within 24-48 hours. To remain informed, customers receive email notifications with tracking information to ensure they can easily follow their shipments.
What is the Vitacost rewards program?
The Vitacost Rewards Program is a loyalty program designed to benefit our valued customers. By signing up for the program, customers can earn points for every purchase they make on the Vitacost website. These points can be accumulated and redeemed for discounts on future purchases. Additionally, members of the rewards program gain access to exclusive offers, promotions, and early access to sales. It is free to join, and customers can easily track their points and rewards through their online account. Being a member of the Vitacost Rewards Program allows customers to save money and enjoy additional perks as a token of our appreciation for their continued support. Join today to start earning rewards and maximizing your shopping experience with Vitacost!
How Do I Make a Return to Vitacost?
You can return items to Vitacost. To initiate a return, you can either call the phone number on the back of your sales receipt or return the item online by going to the order history department of your account and clicking on My Return Ticket — this option is available for 30 days after the order ships. Additionally, you can also initiate a return through email.
Top Vitacost customer service problems
Click the link above to get answers to just about any Vitacost customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Vitacost, and their purpose. Are any of these similar to the reason you are trying to call?
Providing name: "Hello, my name is Eve Minson."- From a call lasting 1m 55s , Jul 22, 2024 6:44 PM
Difficulty applying coupon: "I entered everything, and it says enter valid code, which means again, I cannot apply any coupon."- From a call lasting 4m 49s , Jul 8, 2024 8:50 PM
Order status inquiry: "Oh, hi. Is about order number."- From a call lasting 6m 24s , Jun 26, 2024 10:11 PM
Auto ship inquiry: "I signed up for auto ship, but the order hasn't arrived yet."- From a call lasting 10m 43s , Jun 25, 2024 9:15 PM
Address verification: "I always use PayPal, but my recent order is using the wrong address, I need help verifying it."- From a call lasting 15m 36s , Jun 25, 2024 6:01 PM
Technical issues accessing Vitacost website: "I can't get into your website using Safari, then I'll just figure out another place to buy items from."- From a call lasting 6m 48s , Jun 14, 2024 6:25 PM
Damaged item refund request: "One of the jams I bought, the whole bottom of the glass jar was off, it spilled in my rug."- From a call lasting 7m 4s , Jun 3, 2024 7:04 PM
Order inquiry missing item: "I placed an order but did not receive my vitamin C supplement."- From a call lasting 10m 50s , May 24, 2024 8:11 PM
Order not received: "My mom placed an order a week ago, and we still haven't received anything yet."- From a call lasting 2m 36s , May 20, 2024 9:17 PM
More Vitacost Customer Service Contacts
There are of course other ways to contact Vitacost customer service besides the phone. Below we list the best ones, by medium.
Vitacost Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Vitacost provides this option.
Vitacost Customer Help Desk / Web Support
As a last, sometimes only, resort- Vitacost customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Vitacost's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vitacost agent. This phone number is Vitacost's best phone number because 12,480 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-381-0759 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Vitacost first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Vitacost has 1 phone number. It's not always clear what is the best way to talk to Vitacost representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Vitacost. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vitacost. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.