Care.com Customer Service

I use Care.com to find babysitters in my area, but I have a question about the screening process they use because I saw someone in my community choices that I am doubtful about. This has made me concerned about any babysitters that I might choose. Therefore, I wanted to talk to someone from the company about how they screen before I use their services again. I might be blowing this out of proportion, but I would still like to talk to someone. However, that seems a little harder to do than I thought. 

Since Care.com handles senior care, babysitting, pet care, tutoring, and housekeeping there are a lot of reasons why people might end up on the phone with the company. This would explain a large wait time, but it doesn't explain why there is absolutely no phone response from the company. While I can respect that a lot of companies prefer offering digital help to help streamline their customer service, in this type of field you really should be able to talk to someone when you have an issue arise. I looked around for a bit, but I didn't really find a way. 

I tried calling this number, and at first, it seemed helpful. I was greeted by an automated agent that said, "Thank you for calling Care. For English, press 1. If you are a vendor requesting verification, please press 6 now to be transferred to our dial-by-name directory." I pressed one and waited to be connected to an agent or another directory which I assumed might be the case since they have so many different divisions, instead, I was passed onto another recorded message that said, "Thank you for calling Care. Many of our questions can be answered by visiting our help center at help.care.com. If you are a member log into your account and press Help Center at the bottom of the page to read our FAQ or to contact our member care team. Thank you."

After the statement ended, it abruptly hung up on me which caught me a bit off-guard. I was shocked, but then I thought that maybe something happened with the phone line so I called again. The exact same thing happened so clearly the only option I had was to go online and talk to someone from their help center. I looked and they do at least have an online chat option, but that isn't quite what I wanted. For now, I guess I will have to try that and see where it gets me.