Care.com Customer Service

Phone Number & Contact Info

Care.com's Best Phone Number

Toll-free·Calls Customer Service·Most popular Care.com number

How do I talk to a live human at Care.com?

A:Press 3, then wait

Does Care.com offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 10am-6pm EST. The least busy day is Wednesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Care.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3, then wait
Below are some clips we've found from Care.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Care. For English, press one. If you are a vendor requesting verification, please press six now to be transferred to our dial by name directory. I cannot hear you. Thank you for calling care."
Excerpt from a call with Care.com
Thursday, January 11, 2024 4:17 PM

They may ask you to enter information with the dial pad

"Thank you for calling Care. For English, press one.
If you are a vendor requesting verification, please press six now to be transferred into our please press zero now to use our dial by name directory.
Please use your telephone keypad to enter the first two or more letters of the person's last name."
Excerpt from a call with Care.com
Tuesday, March 12, 2024 3:51 PM

The first phone menu

"Thank you for calling Care.
For English, press one.
If you are a vendor requesting Bear verification, please press six now to be transferred to our dial by name directory."
Excerpt from a call with Care.com
Wednesday, June 19, 2024 3:58 PM

What are the hours and when should I call?

Care.com operates the call center for this 877-227-3115 phone number Mon-Fri 10am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,067 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Care.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Care.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Care.com is Wednesday. The most busy day to call is Monday, which averages 12% more phone calls by comparison. Again, this is based on a sample of 1,067 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Care.com

In summation, the best day to call Care.com is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Care.com staffs the call center well on Wednesday.

Calling this Care.com Customer Number

Christian Allen is the editor / author responsible for this content.
Feb 14, 2024

I use Care.com to find babysitters in my area, but I have a question about the screening process they use because I saw someone in my community choices that I am doubtful about. This has made me concerned about any babysitters that I might choose. Therefore, I wanted to talk to someone from the company about how they screen before I use their services again. I might be blowing this out of proportion, but I would still like to talk to someone. However, that seems a little harder to do than I thought. 

Since Care.com handles senior care, babysitting, pet care, tutoring, and housekeeping there are a lot of reasons why people might end up on the phone with the company. This would explain a large wait time, but it doesn't explain why there is absolutely no phone response from the company. While I can respect that a lot of companies prefer offering digital help to help streamline their customer service, in this type of field you really should be able to talk to someone when you have an issue arise. I looked around for a bit, but I didn't really find a way. 

I tried calling this number, and at first, it seemed helpful. I was greeted by an automated agent that said, "Thank you for calling Care. For English, press 1. If you are a vendor requesting verification, please press 6 now to be transferred to our dial-by-name directory." I pressed one and waited to be connected to an agent or another directory which I assumed might be the case since they have so many different divisions, instead, I was passed onto another recorded message that said, "Thank you for calling Care. Many of our questions can be answered by visiting our help center at help.care.com. If you are a member log into your account and press Help Center at the bottom of the page to read our FAQ or to contact our member care team. Thank you."

After the statement ended, it abruptly hung up on me which caught me a bit off-guard. I was shocked, but then I thought that maybe something happened with the phone line so I called again. The exact same thing happened so clearly the only option I had was to go online and talk to someone from their help center. I looked and they do at least have an online chat option, but that isn't quite what I wanted. For now, I guess I will have to try that and see where it gets me. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Care.com

Below is a sample of recent calls to Care.com, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 38s , Jul 8, 2024 8:19 PM
: "undefined"
- From a call lasting 56s , Jul 8, 2024 8:18 PM
: "undefined"
- From a call lasting 38s , Jul 8, 2024 8:16 PM
: "undefined"
- From a call lasting 30s , Jul 8, 2024 7:17 PM
Confirming Care.com: "Is this Care.com?"
- From a call lasting 25s , Feb 6, 2024 1:31 PM

More Care.com Customer Service Contacts

There are of course other ways to contact Care.com customer service besides the phone. Below we list the best ones, by medium.

Care.com Customer Email Addresses

careteam@care.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Care.com will reply our your email.

Care.com Customer Service on X (formerly Twitter)

@CareDotCom - Customer Service
Company dedicated customer service Twitter handle
Care.com, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Care.com Customer Service on Facebook / Messenger

facebook.com/caredotcom - Customer Service
Customer service Facebook support page
Some customer service teams, like that of Care.com, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Care.com Customer Help Desk / Web Support

care.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Care.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Care.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Care.com agent. This phone number is Care.com's best phone number because 69,444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-227-3115 include Cancel Account, Refund a Charge, Account Access, Profile Setup, Update Account Info and other customer service issues. The Care.com call center that you call into has employees from Massachusetts, New York and is open Mon-Fri 10am-6pm ET according to customers. In total, Care.com has 1 phone number. It's not always clear what is the best way to talk to Care.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Care.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Care.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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