Care.com Customer Service Issues

I recently purchased a new home and realized I had been charged for a yearly subscription that I haven't used. I didn't receive any notification about the upcoming payment, which led to an automatic withdrawal from my bank account, causing a negative balance. If I had known about the payment in advance, I would have canceled the subscription. I would like to request a refund for this year's subscription, which was recently deducted, and also deactivate my account.

After signing up on the website, I attempted to download the iOS app using your link. Upon logging in, the app directed me to a different email account where I had started creating an account earlier this month but never completed. Unintentionally, the app charged me for a background check, despite having already done so under my other account. I would like a refund since I have no use for both accounts. The website's process was confusing and lacked clarity. For reference, I am using the email ([redacted]) for my account, not the other one ([redacted]).

A few years ago, my care.com account was flagged without any explanation, leaving me unable to access it. Despite a positive history with excellent ratings and reviews as a nanny, I'm facing difficulty in reactivating my account and reaching customer service. I've had successful experiences finding jobs through their platform and would like to resume using it. However, the contact information provided seems unhelpful, and the phone number directs me to log in, which I'm unable to do. Any assistance would be greatly appreciated. Thank you.

I recently upgraded to a Premium membership on the website. The confirmation showed that the upgrade was successful. However, whenever I attempt to navigate the site, I keep getting directed to the page that advertises various payment plans for Premium membership. Even after refreshing the page, it still reverts back to the payment plans page instead of allowing me to browse workers or access my Premium features without interruption.

I signed up for a care.com membership to become a sitter alongside my studies. However, I encountered issues with my application due to a rejected social security number and the requirement of a credit score. As a college sophomore without a credit card or job, this poses a challenge. Despite paying for the membership, I am unable to resolve this problem as the phone support requires additional payment. This platform was my last hope for flexible employment. I am struggling to cancel my membership and feel frustrated. I have been attempting to resolve this situation for a week and am feeling overwhelmed. Any assistance would be greatly appreciated. Thank you for your understanding. -Emily

I have been trying to reach out for days to update my account for the $18.99 fee. Unfortunately, I am encountering an issue as I am unable to input a different card number on the tablet interface. This has been hindering my access to senior care opportunities on the platform, which I have relied on for years. It would be beneficial if Care.com could implement a feature to allow users to easily edit their information on the mobile interface or provide a direct phone line for customer assistance. This would streamline the process instead of having to explain concerns solely through text messages or emails.

I believe there may have been a confusion with the scheduling of my pet sitters. Corrie Byrd contacted me at 1:49 pm, indicating that I had supposedly booked him three weeks ago, despite me only hiring Erin Gannon for the sitting job. It appears that both sitters were scheduled to take care of my pet, causing a double booking situation. I want to clarify that I never confirmed Corrie Byrd for the job, and I would like to ensure that I am not charged for his services. I appreciate your assistance in resolving this issue and understanding why this happened in your system.

I have been attempting to cancel my account since August. My account is linked to the email [redacted] I possess a screenshot showing that I successfully closed my account on 8/28/23. However, I have noticed that I was charged twice after this cancellation. Moreover, despite resetting my password twice, I did not receive any emails (not even in my spam folder), which is hindering my login. I urgently request that my account is promptly cancelled, cease billing me, and refund the charges from September and October. If these charges are not refunded, I will have to dispute them with my credit card company.

Last Friday, on November 3rd, I intended to upgrade to a premium membership on Care.com while searching for a nanny. The payment page initially displayed a monthly fee of around $12, but after proceeding, I was charged approximately $[redacted]. I later realized that the lower amount was for an annual subscription. I am kindly requesting a refund equivalent to 11 months as I only require Care.com services until the end of November. The discrepancy in the payment process was quite confusing, and I would be grateful for your understanding and support. You can reach me at [redacted] through my Care.com account. Thank you.

I am frustrated and confused about the cancellation of my new account. I have been trying to set it up to help my 90-year-old mom in Fern Park, FL. After receiving some responses, I was surprised to see a message stating that my account has been cancelled. I have tried reaching out through phone calls without any luck in resolving this issue. I would like to cancel my monthly basic subscription immediately. Please confirm the cancellation today. -Susan N. [redacted]