Care.com Customer Service Issues

I canceled a premium subscription back in March of [redacted] through a case that I had opened. I only signed up for one month and recently discovered on June 7th that Care.com has continued to deduct money from my bank account beyond the initial month. I explicitly stated during my first transaction that I no longer wished to receive the service or subscription. I plan to dispute this and will be contacting Care.com today to inquire about why my initial cancellation did not go through as expected. If the company does not refund the unauthorized charges, I will have to bring attention to their questionable financial practices. I expect a refund for the two months' worth of charges for a premium account that I had previously canceled in March. I will provide evidence of my cancellation, including the phone call, cancellation details, and case number from March. I am hopeful that someone will assist me with this matter.

I created a CARE account tonight, June 8, [redacted]. I successfully paid for the monthly subscription and provided my social security number. I noticed the charge in my bank account. However, I cannot log in now as it says my password is incorrect, even though I just logged in on my phone. I have dealt with scammers on this site before, so this concerns me. The lack of a way to contact them unless you are a member is frustrating and seems suspicious.

I attempted to create a caregiving profile on care.com, but the platform kept changing my selection to babysitter instead of senior care provider. Even after correcting it multiple times, the issue persisted. The option to log out and back in vanished, hindering me from making further adjustments. I'm unable to find any tech assistance or customer support, and the FAQs do not address my specific issue.

My account was unexpectedly closed after I added a cleaning service profile. I have been a member of Care.com for over six years. I am a caregiver and am confused about why I was penalized for simply including a cleaning profile. As work in caregiving is dwindling, I created the cleaning profile to expand my opportunities. I have no experience in the cleaning industry and would involve my husband if needed. Reopening my account is crucial for my livelihood, so I need guidance on what steps to take to rectify this issue.

I recently purchased a criminal records background check for Melanie McClaine. She approved the request, but after waiting a couple of weeks, I have yet to receive the report. Each time I check the status, it only shows as "inactive" under "current reports." I require this background check to confirm the safety of this babysitter for my child. Could you please assist me in expediting the delivery of the criminal record background check that I paid for? Thank you.

I have noticed a charge on our credit card from Care.com for $38.95 every month. My wife had an account with them, which was cancelled a while back by Care.com for reasons unknown. Despite the cancellation, it seems they have been charging us since. Unfortunately, we lack details like the account number but have the reference number provided by our credit card company: [redacted][redacted][redacted] We have tried contacting Care.com without success due to requiring an account number for customer support access. We have taken steps to dispute these charges with our credit card company. Could you please cancel the account linked to the reference number above and refund the charges? We anticipate our credit card company will address this through the dispute process. Thank you. Tony Q.

I am a caregiver who found troubling behavior from the patient's niece when caring for Pam Heard, who has dementia. Despite having the patient's son's approval, the niece, Jennifer Heard, has been causing disturbances and making false accusations against me. She even involved the authorities and child protective services. Recently, I found invasive court documents and learned about her past behavior from Pam's son. I am concerned about being falsely accused by Jennifer. Due to the situation, I've been working tirelessly to ensure Pam's care. I want to document these events to protect myself in case of any false reports.

I recently received an email from Care.com regarding my account with Reference #f116f1345-d. The email mentions that my membership will be downgraded from Premium to Basic Membership on August 21, [redacted]. I do not have a Care.com account, so I am confused by this email. I kindly request that you investigate this situation promptly and provide me with clarification on this account information. I would appreciate your confirmation that this is a mistake and that my name has been removed from your email list. Thank you.

Recently, my wife falsely accused me of making criminal threats, though once examined, the district attorney dismissed the case due to its absurdity. I am eager to resume my position on care.com, where I previously excelled as a premium member. My goal is to continue the meaningful work I was doing and pursue the plans I had in place. Despite the allegation, I was not convicted of any crime. Can I please be reinstated to my previous role? Thank you.

While using the app, I accidentally subscribed due to dropping my phone and pressing keys while retrieving it. I unknowingly got enrolled and now want to cancel. I have been struggling to reach care.com for assistance. I urgently need to remove the charges from my account. Due to my visual impairment, I rely on another person to assist me with typing this message. I only realized the subscription when I received a notification about the charge on my card.

I recently entered my debit card details and clicked on the red subscription button. Following that, I was prompted to answer a 1-6 question survey. I only managed to reach question 2 while attempting to sign up for the $4.99 premium option for this month. However, I encountered an issue with the second question requiring a four-digit code which I never received. The app seems to be experiencing technical difficulties as I'm unable to log in to my account to cancel my membership. Although the payment was deducted from my account, I now have no means to access my account. I am extremely frustrated.

I am having trouble accessing my account due to an email mix-up. My account email is '[redacted]' and my address is [redacted] Beethoven Street, Binghamton, NY. The email that keeps popping up is '[redacted]'. I am unable to log in because it prompts me to pay $[redacted] for a care check, but I can't input a new credit card. When I try to add another card, I can't see a keyboard to enter the numbers. Customer service is informing me that my account is gated, which is puzzling as I've been a member for over a year with positive reviews. I rely on this account for job opportunities, and missing out on potential work contacts is frustrating.

I signed up for just a month but had no success finding care and didn't use the website again. I've been attempting to cancel my subscription for almost a year now, but it seems impossible. I've been continuously charged all these months. The live chat is unresponsive, and when I tried calling, [redacted], they hung up on me. Despite sending emails, no action has been taken. I have documented all of these efforts. I am seeking a refund for all the charges they have applied.

Regarding Care.com: I recently used Care.com in search of a dog sitter but did not opt for the premium package. After unsuccessful attempts to find a sitter, I moved on to another platform. However, I have since been billed multiple times for a $38.99 monthly fee. Despite my efforts, I have been unable to cancel my account or stop the charges. I would like assistance in permanently closing my account. I faced a similar issue last winter, then the billing stopped, only to resume again now. I have informed my credit card company about this situation and have labeled it as fraudulent. I am seeking help in resolving this matter promptly.

I recently provided my phone number to two individuals who responded to my ad for a housekeeper. Unfortunately, my phone marked their calls as spam and deleted them. Despite being a full-year member on care.com, I am unable to retrieve their contact information or view their profiles. The website only displays one page with ads, prompting me to ask for assistance by my first name. When I contacted customer service, I encountered pushy representatives from another company and felt overwhelmed. This misleading experience has raised concerns about the company's credibility. I kindly request a refund or assistance in reconnecting with the two respondents to my ad. L. V. Stahlberg, a private citizen, expressing frustration and seeking resolution.

Hello! My name is Nataliia Dudar. I attempted to create my account and provide my information on 07/14/[redacted]. Regrettably, I mistakenly entered my current address instead of my permanent address, which matches my SSN. I recently moved to a new apartment. Unfortunately, my account is now blocked, preventing me from utilizing it to promote my babysitting services. I am seeking assistance in resolving this issue and receiving a refund of $18.99, which was deducted for a background check that I cannot access due to the account blockage. Thank you.

Hello! My name is Nataliia Dudar. Email: [redacted] Phone: [redacted] Date: 07\14\[redacted] I encountered an issue while creating my account and mistakenly entered my current address instead of my permanent address linked to my SSN. I recently moved to a new apartment. Consequently, my account is currently blocked, preventing me from promoting myself as a babysitter. I would like to request a refund of $18.99, which was charged for a background check due to the account issue. Alternatively, I seek guidance on correcting my account details to ensure its functionality. Your assistance in resolving this matter would be greatly appreciated.

I made a mistake when selecting my job preference on the caregiver platform. Instead of choosing "find a caregiver job," I accidentally selected "seeking a caregiver." The system is now prompting me to use a different email address to correct this. Could you kindly remove [redacted] from my account so I can properly indicate that I am a CNA looking for a caregiver job? Thank you for your help in rectifying this situation. Sincerely, Michelle M.

I am experiencing difficulties trying to reach Care.com as the provided phone number directs me to their website FAQ and Live Chat, which is unavailable without a Premium subscription. My account got suspended due to a dismissed case from years ago, which I had disclosed and has not hindered me from passing other checks. The automated suspension by Care.com has left me puzzled, and I need to have a conversation with them to resolve the issue. When trying to dispute the background check with Sterling, I was directed back to Care.com to address the problem directly. Unfortunately, I am unable to upgrade my membership or contact them due to the temporary account suspension, and I need a solution urgently before the deadline on 7/21/23. If anyone has a working phone number for Care.com, your help is greatly appreciated. Thank you for any assistance you can provide.

I paid for a subscription but have not used the service. The last monthly charge of $41.52 was withdrawn from my account on 7/7/23. I am requesting a refund for this charge as I have not used your service in the past 30 days. Additionally, I have tried to cancel my subscription multiple times. However, when I click cancel, the system logs me out, and upon logging back in, my subscription is still active. Please refund the July payment taken from my account, and kindly cancel my subscription and account.