How Do I Close and Delete My Account?

If you are done with, we can help you cancel your account. We researched and tested the best ways possible and laid them all out for you below.

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Closing your account at is a personal decision and there are a plethora of reasons that can lead to you making this decision. Most of the people who close their accounts no longer need the services as they have found a long term provider. You may also close the account if you lose your dog or your child is past babysitting age. Regardless of the reason, it is always good to know that you can close the account at any time without any repercussions. The process to close your account can be done as follows:

1. Launch your web browser and open

2. On the site's homepage, hover the mouse or touch pad pointer over the 'My' tab located at the top right hand side of your screen.

3. Click 'Accounts and Settings'

4. Once on the 'Accounts and Settings' page, scroll down to the 'Membership Information' section and click the 'Close Account' tab

5. A verification message will appear. Select and click the 'No thanks, cancel my membership' option and select a valid reason for why you are shutting down your account

6. Once you are done, click 'Continue' and your account will be closed.

You will be required to submit your email address and password so ensure that you have them handy before starting the process.

You can also close your account through Facebook using the following process:

  1. Log into using your Facebook account email and password
  2. Using the steps above, delete your account
  3. The next step involves disconnecting and deleting your account from Facebook. Click 'Settings' in your Facebook profile
  4. On the left hand side of your screen, locate the 'Apps' tab and click it
  5. Click the cancel (X) button next to the service you want to disconnect which is in this case. Your account will now be disconnected from Facebook and completely deleted.

If you prefer, you can contact customer service directly and request them to cancel your account. In such a case, you can reach customer service through the following avenues:

Phone call

You can call's customer service phone number and go through the process of closing your account. The wait time on the phone line can be quite lengthy running for up to 15 minutes. The line is open from Monday to Friday beginning from 10am to 6pm E.S.T. The live customer service agent will take you through the entire process of closing your account on the phone. Ensure you have your email and password ready before making the call. You can obtain the phone number from GetHuman.


You can also send's customer service an email and request them to cancel your account. Include the reasons why you want to close your account and ensure they are valid. Also do not forget to include to your account details in the email. You should always be ready for a response as customer service replies to emails at all times of day or night. The average time for a reply from's customer service is 24 hours. You can find the email address on GetHuman.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Close and Delete My Account?

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