How Do I Close and Delete My Care.com Account?

Introduction

Care.com users can close their caregiver and family accounts. Note that deactivating or closing the account is only available on the web and not on the mobile app (except for iOS users). Users with a complete plan must cancel the subscription first before deactivating or closing the account. You may consider just canceling the subscription if you still want to use Care.com's basic features. Whether you're a caregiver looking for a job or a family looking for a care professional who wants to cancel a paid subscription, read this article for a step-by-step guide.

Log in To Your Account

The following steps are for users with a caregiver account. First, sign in to your Care.com account using your email address, Google account or Apple ID.

Scroll to Membership Info

Tap Close Account

Choose a reason for closure and tap Continue. Then, follow the on-screen instructions on how to successfully deactivate your account with Care.com.

If you want to cancel a premium or basic plan, follow the steps below.

Sign Back In To Your Account

Tap Account and Settings

Tap Settings & Privacy

Tap Close Account Under My Plan

Tap Continue

Choose a reason for closing your account and click Continue. Then, follow the on-screen instructions to close it successfully.

For those with a Starter, Guest, or Complete Plan, follow the next steps.

Log Back In To Your Account

Go to Settings & Privacy

You can find this in Accounts & Settings.

Scroll to Privacy Settings and Preferences

Tap Deactivate Account

Choose a reason for closing the account and tap Continue.

iOS users with a complete membership or premium plan can deactivate their accounts using their mobile devices. To do this, follow the next steps.

Open the App Store App

Tap Your Profile

You can find this in the upper right corner of the page.

Tap Subscriptions

Tap Care.com Then Click Cancel Subscription

Don't forget to confirm the cancellation.

Conclusion

Note that once the Care.com account is closed, the profile will be deactivated, and you'll no longer be able to use your account. Account history, including messages, will also deleted and can't be restored. However, if your account was closed without your knowledge or in error, you may appeal your account closure and may still regain access to your account. If you wish to still access the basic features, consider just canceling your membership with Care.com. Do you still have questions about Care.com accounts? Contact Customer Support today.