Care.com Customer FAQ

To get more jobs in your area or surrounding areas on Care.com, ensure your profile is complete and highlights your skills and experience. Use relevant keywords in your profile to improve visibility. Additionally, regularly check for new job postings and apply promptly. Consider adjusting your search radius or setting up job alerts to receive notifications for new opportunities that fit your criteria. Engaging with families through messages can also increase your chances of getting hired.

The fee for a one-time house cleaning on Care.com can vary based on location, the size of the home, and specific cleaning requirements. It's recommended to create a job listing to receive quotes from local cleaners. This way, you can compare rates and services to find a match for your needs.

Care.com may require an upgrade to connect with caregivers after posting a job to ensure that the service remains valuable and secure for both caregivers and families. It helps maintain a balance between free and paid services, as well as provide better tools and support for members seeking caregivers. If you have any concerns about your membership or billing, we suggest reviewing the options available within your account settings.

To cancel your Care.com account, you can do so by logging into your account settings. Follow the instructions to deactivate your account. Make sure to review any cancellation policies or guidelines that may apply. If needed, you can also find the option to cancel your membership directly within your account settings.

We're sorry to hear you're having trouble. To reinstate your membership, you'll need to log into your account on the Care.com website. If you're having difficulty accessing your account, try resetting your password using your registered email address. If you're still facing issues, the quickest way to reach Care.com's support team is through the contact link on the page you're currently on. They will be able to assist and guide you to resolve the issue most effectively. We hope this issue is resolved promptly for you.