Care.com Customer FAQ

To cancel your Care.com account, you can do so by logging into your account settings. Follow the instructions to deactivate your account. Make sure to review any cancellation policies or guidelines that may apply. If needed, you can also find the option to cancel your membership directly within your account settings.

We're sorry to hear you're having trouble. To reinstate your membership, you'll need to log into your account on the Care.com website. If you're having difficulty accessing your account, try resetting your password using your registered email address. If you're still facing issues, the quickest way to reach Care.com's support team is through the contact link on the page you're currently on. They will be able to assist and guide you to resolve the issue most effectively. We hope this issue is resolved promptly for you.

It could be that your profile is still under review. Care.com reviews all caregiver profiles before they appear in searches to ensure safety and quality. It can take a few days for your profile to be reviewed and approved. If you've waited and still can't be found, make sure all sections of your profile are complete, including your background check. Profiles without these completed may not show up in searches. If everything is in order and you're still having issues, it's possible there might be a technical problem, manual checks by Care.com, or a demographic issue like fewer people searching for caregivers in your area.

We're sorry to hear you're having trouble submitting your availability. There could be a few reasons for this issue. First, make sure that all the required fields are filled out before you hit "submit". If all fields are filled and it's still not working, try clearing your browser's cache and cookies. This often solves most issues. If you're using a mobile device, try using a computer instead, or vice versa. If the problem persists, it could be related to a temporary site issue or maintenance. Make sure to try again in a few hours.

We're sorry to hear about this inconvenience. There might be a technical issue that requires addressing. The person writing the review should make sure they've verified their email address with Care.com, as unverified accounts may have issues submitting reviews. Also, compliance with Care.com’s review guidelines is essential, as reviews that don't follow these guidelines may not post properly. If these conditions are met and there's still an issue, the reviewer should try clearing their browser cache or try a different web browser or device. If none of these steps work, please bear with us while the technical team resolves the issue.