Care.com Customer Service Issues

I used to have an account with Care.com, but it seems to have been deleted as my password no longer works. When I tried to reset it by clicking "forgot password" and entering my email, I didn't receive the reset email. I can't reach out to customer support because my account is gone. I am unsure why this happened but I need my account reinstated so I can maintain my job opportunities and reputation.

I received an email with the subject line indicating my account has been downgraded. In the email body, it is addressed to me, Sue, regarding my membership with Care.com. The email mentions downgrading my premium membership to a free basic membership, which I did not request. The reference ID provided is e d 0 c 9 1 8 3 - 7. I am confused as I did not request this change and I am currently paying for the premium membership. I need my account to be reverted back to the premium package for the remainder of my billing cycle without delay. Thank you.

I am having difficulty canceling my care.com subscription. The website does not provide an option, and the customer service phone line disconnects after directing me online. I have not utilized the service and would like a refund, but at this stage, I just want the subscription canceled. The company's claim of allowing anytime cancellations seems misleading when the process is this challenging. I am frustrated with this experience.

I canceled my account before the recent charge was made. I have not used the service in a year and need a refund for the payment deducted. I am currently unemployed and require the money back on my credit card. I am uncertain which email is associated with the account as I cannot access it and the old email, [redacted], is no longer available. I attempted to contact customer service but was unable to speak to a representative as the phone number does not connect to a live person. Thank you. Betsy Poston [redacted] Card ending in [redacted]

I attempted to cancel the service renewal due to the lack of usage, as evident from my account history. It was challenging to locate the cancellation method, which took me two days. Currently, I am on Army field training with restricted phone availability. This service expense doesn't align with my budget, especially as a single father of two boys. I kindly request a refund. Christopher W. Email: [redacted] Address: [redacted] Green Meadow St, Killeen, TX [redacted]

I am seeking assistance with canceling a Care.com account. The account was opened by my deceased sister, Anita T., to find a caregiver for our late Mother. I, Gwendolyn T., paid for the account and now wish to close it since our Mother has passed away. When contacting Care.com, I was informed I needed to upgrade to a premium membership to reach them. However, I find it unreasonable to pay for a second membership just to cancel the existing one. I do not require their services any longer and do not wish to incur additional charges to speak to a representative.

My late sister, whose name is Anita Tillman, opened a Care.com account to find a caregiver for our Mother some years ago. I, Gwendolyn Tillman, paid for the account. Now that our Mother has also passed away, I need assistance in canceling the service. I initially created a basic membership to contact customer service for cancellation, but I discovered that Care.com only offers customer support to premium members. This would require paying a membership fee that auto-renews unless canceled. As I am not in a typical situation and no longer require the service, I do not wish to incur additional costs by paying for a premium membership just to cancel the existing one under my sister's name. I want to terminate the current membership without the need to create another account.

I have been attempting to cancel my subscription all day but have encountered an issue as I forgot my password. I am automatically signed in without being prompted for a login, which makes it difficult to cancel. When I try to reset my password after entering my email, I keep receiving an error message [redacted]. I urgently need to cancel my subscription before the next billing cycle on 5/5/[redacted] to avoid being charged. I would appreciate it if you could cancel my subscription promptly and ensure that I am not billed. Thank you. - Catherine Riggs-Bergesen

Hello, I'm having trouble communicating with Care.com pet setting services. I've tried to see if my account is active and live. Please review and forward this email to the relevant team: Hi, I am Ms. H., also known as Lady Harroon. I'm interested in gardening and pet sitting. Can you confirm if my account is active so I can start accepting jobs? Please reach out to me at [redacted] I couldn't find a direct email for your team. Looking forward to resolving any outstanding issues. Your website is smooth, beautiful, and lively. Hope to hear from you soon. Thank you.

I have specified my needs clearly - I am seeking house cleaning and organizing services. However, most of the applicants I've received are for childcare, dog watching, or light housekeeping with additional tasks like errands and cooking. Some have not followed up after I responded to their applications. I recently met with a person who initially quoted $25 per hour but then stated a flat rate of $[redacted] for deep cleaning and $[redacted] monthly. My previous cleaner charged $25 per hour and usually took no more than 3 hours in total for a small house like mine. I am disappointed with this situation and will be canceling the service, seeking a refund as this has been a waste of time and money.

I am writing due to my account being charged $20 despite being inactive for a year. I am unable to locate the option to delete my account on your website. It is frustrating not to have received prior notification about this charge. I am requesting a refund for the unused account. As a student, this $20 is significant to my finances this week. I kindly ask for a refund and assistance with deleting my account to prevent future charges. Thank you.

I have been trying to obtain a refund for my account under [redacted] I inadvertently made the payment and promptly requested a cancellation within an hour of the transaction. If the refund is not processed, I will escalate the matter to my bank for a fraud investigation. The platform's services have been unsatisfactory with overly priced listings and poor responsiveness. I am determined to resolve this issue promptly and have plans to delete my profile once the refund is successfully completed.

I opened an account today, May 18, [redacted], on Thursday. I opted for the premium deal at $4.99 for the first month and $8.99 monthly thereafter. After my card was declined, I received multiple $4.99 charges from Care.com, totaling $20, without my consent. The website still shows that I haven't paid and is attempting to charge me again. I simply want my profile deleted and a refund on the unauthorized charges. Thank you, Tegan

I've successfully set up an online account, but when I try to access it, I'm directed to download the app. After installing and reinstalling the app multiple times, I continue to encounter the message "Error. Unexpected error occurred, please try again after some time." This has persisted for the past 5 days despite my attempts to resolve it by reinstalling the app. Unfortunately, I'm unable to utilize the website as a caregiver due to this ongoing issue.

I've been notified that my account password was compromised, despite not using it for years. Upon logging in, I found I couldn't access any site functions. Changing the password or contacting customer support was impossible. Every section on care.com seems restricted unless you're a premium subscriber. Each link redirects me back to the subscription page insisting on a background check, a process I don't want. The only available option is to continue for payment details, with no means to delete the account. It's frustrating that I cannot delete my account without having to pay over $20. The app provided the same limitations, leaving me unable to manage my account there either.

I am a caregiver on the Care.com app. I was asked to dog sit from 11-1 and was promised $39.40. However, when I met the pet owner, he only paid me $13 for meeting his dogs. Care.com has mistakenly paid me $39.40. Now, the pet owner wants me to repay him the full amount. Could you please help in refunding the overpayment made to me by Care.com?

I have been a long-time Care.com tutor and recently tried to use the site to find a tutor for my grandchild. However, I am now facing issues accessing my tutor profile and responding to messages from potential clients. This has caused me to miss out on tutoring opportunities. It seems that creating a consumer account has disrupted my provider account. As a premium member, I should have access to support, but I am unable to contact Care.com as they claim I am not a premium member. I would appreciate help resolving these issues so I can access my messages and update my profile to continue my tutoring services. Thank you for your assistance. Regards, B.S.

Hello, my name is Juana Cristina Diaz. I signed up on your website, care.com, to offer my services as a child caregiver. I completed all the steps and paid the membership fee of $18.99 for a year. However, when I entered my social security number, they said they couldn't verify it and couldn't enroll me on the site. They advised me to try again later and mentioned they would refund my money, but they have not done so yet.

I canceled my premium subscription in March [redacted], after a case was opened. I signed up for one month, but just discovered that Care.com continued to withdraw money from my bank account every month since then. Despite clearly stating during my initial cancellation that I did not wish to continue the service, the cancellations did not process correctly. I intend to dispute these unauthorized charges and demand a refund for all but the first month. If the company does not cooperate, I will be obliged to share my experience publicly. I will be contacting customer support today with my cancellation details and case number from March for further clarification and resolution. I anticipate a prompt response to resolve this matter.

I canceled my premium subscription in March [redacted], opened a case, and initially signed up for only one month. I recently discovered on June 7th that Care.com has been deducting money from my bank account since after the first month I signed up for. Despite my clear instruction during the first transaction that I did not want to continue the subscription, the charges persisted. I am planning to dispute this immediately and seek clarification on why my cancellation did not take effect. If the company does not refund the unauthorized charges, excluding the first month, I will consider sharing my experience to raise awareness about their questionable financial practices. Please reimburse me for around two months of the premium account fees that I had terminated back in March. I will provide proof of my cancellation phone call, along with the generated case number. I hope to receive assistance regarding this matter.