Care.com Customer Service Issues

I am trying to enter my phone numbers as requested, but the system is not accepting them. An error message keeps appearing repeatedly. Regarding the membership, I only need the service a few times a year, so I am confused about paying every month. When I enter the zip code for the service location, it does not display the correct city. I would appreciate speaking to a customer service representative to understand how to sign up correctly. I am currently on hold, hoping to connect with a representative soon. Best regards. Sincerely, M. Lindorfer-O.

We found a caregiver on Care.com for our mother the day after my father passed away. We acted quickly and didn't collect her driver's license or social security number. We have paid her over $10,[redacted] from July to early December. Now, we need this information to claim the deduction, but she won't provide it. Care.com said they screened their caregivers, so we are reaching out to them to see if we can obtain this information. We hope to resolve this without involving the authorities.

Good morning! I am looking for someone to cover my patient with Parkinson's medication needs from December 23 to January 8 while I'm on vacation. The hours are 6:00 am to 11:30 am, seven days a week, and I have Dixie cups labeled with med times and a chart for tracking. If he forgets a dose, please administer and log it. Thank you for your assistance. - Rich

I was a member a few years ago but deleted my account. The email I used is no longer valid. When trying to create a new account, it doesn't allow me and says I can't create a new account. I tried again and now it says my SSN is in use. I contacted Care.com by phone, but they ask me to log in to my account. I messaged them, but got no response. To chat or email them, I need to be a member, which I am trying to become. It's been two years, and I haven't received any help. I just want to create an account.

I am currently undergoing a background check using my daughter's computer, and her information is automatically filled in when prompted. I just want to ensure that my information is being checked and not hers. I am unsure if my information has already been reviewed. I have reached the screen prompting me to agree to the background check or return to the previous screen. I am unable to access my profile to verify the details listed. This explains my situation to the best of my knowledge.

I have been attempting to contact customer service at Care.com to cancel my account, but every number I call disconnects and directs me to the website. I have been unable to log in for months, making it impossible to cancel my paid subscription. Despite trying to reset my password, I have been unsuccessful. I urgently need this issue resolved as I do not want to continue being charged. I am frustrated with the lack of response and do not want to resort to cancelling my credit card to stop the charges.

Hello! I'm Jacey. I used to be a member of Care.Com years ago and now I want to renew my account. However, I'm having trouble rejoining as the system doesn't recognize my email address. I've tried multiple times with a new password without any success. I even cleared my cookies, but nothing changed. I believe I need assistance from a Customer Support Representative to help resolve this issue. I really appreciate the services Care.Com provides and would like to get back on board. Thank you, Jacey.

Hello, my name is Jacey. I'm struggling to rejoin Care.com. Every time I try to apply, my email is deemed "invalid," and I can't create a usable password. I'm very frustrated as I want to connect with families seeking a caregiver. When I was a member years ago, this wasn't an issue. Could someone help me reapply? I've already cleared my cookies, thinking it might solve the issue. If possible, please contact me at [redacted] for assistance. Thank you.

I attempted to create an account to hire a nanny, but the app mistakenly guided me through the process as if I were a nanny instead. There seems to be no option to backtrack and start again from the beginning to choose the correct path. I am unable to proceed beyond my current profile without incurring charges. Creating a new profile with the same email to follow the correct path is not an option I prefer, and I do not wish to set up a new email just for this correction. Could you please assist me in completely deleting my account from your end to address this issue?

I would like to delete my caregiver account on care.com, but I am unable to do so without first paying $20 for a background check. Access to my account is restricted until payment is made. Contacting their chatbots or help desk requires upgrading to a premium account, which is only possible if I can access my account, for the fee of $20. The provided phone number directs me to use their online chatbot from a premium account. Attempts to reach a human through Care.com's phone line have been unsuccessful. The setup seems unethical as it forces payment just to delete my account. It would be helpful if this issue could be resolved without additional charges. My Care.com login is [redacted], but the email is inactive. Thank you for any assistance you can provide.

I tried to sign up as a caregiver on the caregiver app. I entered all my details and was asked to pay for a background check before approval. I had to wait until I was paid, then returned and paid for the annual background check they require. After inputting my information, when I entered my social security number, they couldn't process it. Their website suggested clearing cookies if it was their issue, which I did, but it still didn't work. I had just passed another background check with the same info for a different job. I am seeking a resolution or a refund.

Subject: Assistance Needed with Care.com Account Good afternoon, I am Gabrielle Sarcone, a former care.com member. I need assistance with my account for a couple of reasons: I used my college email address, which is no longer accessible, to create my care.com account years ago. As a result, I can't log in because all communications go to that old email address ([redacted]). I was unexpectedly charged $26.65 on February 14th, this year, and I would like a full refund. Since I haven't used care.com in 5 years, I believe my account was inactive. I request that my account be closed or canceled promptly, and a refund issued for the recent charge. Please address this matter promptly and advise on the necessary steps. For communication, please use my current email, [redacted] Thank you for your assistance. Warm regards, Gabrielle Sarcone

Hello Care.com team. I am facing an issue with my account where I was incorrectly charged for a membership that I had previously canceled. Initially, I signed up and was charged $5, which was acceptable. However, recently I noticed a charge of $9.79 for a subscription that should have been canceled as I no longer wish to use Care.com services. When attempting to contact a representative at 3[redacted], the automated system disconnects me after 28 seconds without transferring me to anyone. I am seeking assistance to ensure the subscription is indeed canceled, request a refund, and close my account. Please provide a reachable phone number or email to facilitate the resolution of this matter. Thank you for addressing this issue promptly.

I recently checked my care.com profile and noticed that my response rate has dropped to 60%, even though I have responded to all messages like I always do. Last week, my response rate was [redacted]%. I am unsure why it decreased suddenly when nothing has changed on my end. I also encountered an issue where some of my former clients were unable to post reviews even after multiple attempts, which is frustrating considering I pay $8.99 a month for a premium membership. When I reached out to Care.com about this problem, it took about a week to receive a response, and the blame was placed on me without any resolution. It is distressing to see a lower response rate displayed on my profile, especially when I have diligently replied to all messages. I hope this matter can be resolved promptly without any delays or unfounded accusations. I have provided my email for communication but will call at 10:00 AM if necessary.

I am having trouble resetting my password. I tried using the email link to reset it, but I was prompted to purchase a background check, which I attempted but couldn’t enter my credit card info. I emailed for help with no response and couldn't find a phone number for assistance. I am still unable to reset my password. Why is this process so complicated?

My account under A. Sedahl was denied due to a failed background check. I am confused as I only have two issues on my record, which were also present during my last account in [redacted] when I worked for a family I met through the platform. I've tried creating new accounts and paid for the background check fee three times now. My accounts are registered under [redacted], [redacted], and [redacted] Any assistance with this matter would be greatly appreciated.

Hello, I am requesting a refund of $[redacted].40 that was charged to my credit card on 2/26/23. I meet all the refund criteria: 1. I am requesting within 30 days of the latest charge, and my account has not been used since then. 2. The charges are within the 30-day limit for refunds. 3. The refund is not for a discounted monthly plan or bundled package purchase. I have already cancelled my subscription.

About 8-9 years ago, I worked as a nanny on Care.com, but now I need help with housekeeping services. When I tried to update my information and agreed to a background check, I encountered issues changing my name on the credit card page. Clicking on my name did not bring up the keyboard for editing. I'm frustrated by the confusing instructions and mismatched explanations on the site. I found a phone number online for customer service, but it's not listed on the website. Can anyone advise on how to proceed? Thank you for your help!

As a caregiver on care.com, I recently completed a background check through the platform. After undergoing this process, I have been temporarily suspended. I suspect this is because of a DUI I received last year, although the issue has since been resolved. A family I met on care.com has hired me, and I was open and honest about my past with them. They were understanding and have no concerns about my ability to care for their children. I believe that other parents should also be understanding, as my DUI does not pose a threat to the well-being of the children under my supervision.

I unknowingly signed up for an account and inadvertently made two payments to the company. However, despite the charges, an account was never created. Whenever I attempt to log in with my email, the system cannot find it. I paid a total of $10, but there is no account associated with it. After following all the steps, I am unable to access the account. I would like a refund for the charges and clarification on the status of my account. Thank you.