Avast Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Avast number
Q:How do I get a live human at Avast?
A:Direct to a human
Q:Does Avast offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 13 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Avast phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the Avast phone system greets you: Please tell me what I can assist you with today.
Below are some clips we've found from Avast's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Your call may be recorded for monitoring and training purposes. Thank you for calling customer support for Avast. I am able to understand brief sentences. How may I be of assistance to you today? I can get you to an agent. But you may experience a wait time. If you work with me, I should be able to complete your request."
Excerpt from a call with Avast
Friday, January 19, 2024 4:55 PM
They may ask your reason for calling (instead of a menu)
"Your call may be recorded for monitoring and training purposes. Welcome to Avast customer support.
Your call today may be recorded to help us improve our service. Now let's get you the help you need.
In a few words, could you let me know how I can help you today?"
Excerpt from a call with Avast
Thursday, March 28, 2024 8:45 AM

What are the hours and when should I call?

Avast operates the call center for this 855-738-1646 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 72 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Avast phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Avast staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Avast is Sunday. The most busy day to call is Friday, which averages 275% more phone calls by comparison. Again, this is based on a sample of 72 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Avast is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Avast staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Why call this Avast number?

Below is a sample of recent calls to Avast, and their purpose. Are any of these similar to the reason you are trying to call?
Unauthorized charge: "I was charged for an AVAS subscription that I did not order."
- From a call lasting 5m 36s , Apr 2, 2024 6:00 PM
Unauthorized charge dispute: "I was charged $77.82 for a premium service I canceled immediately."
- From a call lasting 18m 46s , Apr 1, 2024 8:19 PM
Cancel subscription for refund: "I am looking to cancel my subscription for a full refund."
- From a call lasting 24m 9s , Mar 28, 2024 9:37 AM
Refund request for unauthorized charge: "I was charged despite canceling my trial, I want my money refunded."
- From a call lasting 11m 52s , Mar 28, 2024 8:45 AM
General inquiry: "I need assistance with something."
- From a call lasting 2m 57s , Feb 13, 2024 8:25 PM
Seeking company information: "What is your company?"
- From a call lasting 6m 21s , Feb 8, 2024 8:43 AM
Billing discrepancies refund request: "My in laws are being charged twice from Avast, once on their credit card and once on their like, from their bank account."
- From a call lasting 24m 27s , Feb 2, 2024 11:21 PM

My Experience Calling 855-738-1646

Oct 6, 2023

Calling the Avast customer service line seems to be aimed more at providing technical support than offering information to customers. When calling, the representative seemed anxious to get me off the phone rather than provide real support, which didn't exactly make for a pleasant interaction.

Making this call had a few positives and a few negatives. On the positive side of the ledger, I experienced almost no wait time to get connected with an agent. After just three questions with the automated system, I was connected to a representative and asked how she could assist me. Overall, my wait time was probably less than a minute, which I greatly appreciated.

However, the automated menu was clunky and awkward. The menu says it can understand simple commands, but when I asked for information about the Avast Essential antivirus plan, it said it could not understand the command. I then said "antivirus software", trying to dumb it down for the system as best as I could. It seemed to understand at that point and asked if I was on a Windows, Mac or other device. I said Windows, and the system said it would connect me with a specialist.

When connected, I asked what the difference was between the free program and the paid individual program. The representative offered no details; she simply told me I could go onto Avast's website and take a look at the comparisons between the two programs to decide which was best for me. She gave me the web address and said I could check which features each plan offered to help me choose.

I tried again to request details about the two plans by asking about the 50 streaming locations the paid individual plan offered compared to the free version. She told me the paid version had all the software bundled into one program, and again repeated that I could go to the website and get a detailed look at what was available from each program.

She said the website could explain what each feature was so I could understand which program was best suited to my needs. She asked if it was my first time getting an Avast product, and I said it was. She said again that I should check the website for information and asked if there was anything else she could help with. I said no, and she wished me a pleasant day and hung up.

Overall, I felt like she seemed more annoyed than helpful. I couldn't tell if she didn't know how to answer my question or was simply trained to get me to go to the website instead of get help on the phone. Either way, it was off-putting. I get that Avast is an online-focused company, but when someone calls, they shouldn't get brushed aside. Based on this, I would not recommend calling this number unless you need technical assistance.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Avast Customer Service

There are of course other ways to contact Avast customer service besides the phone. Below we list the best ones, by medium.
helpdesk@avast.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Avast will reply our your email.
Avast's website
https://support.avast.com/ - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Avast customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Avast's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Avast agent. This phone number is Avast's best phone number because 23,130 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-738-1646 include Transfer Service, Change Plan, Lost or Broken Phone, Cancel Service, Device Support and other customer service issues. The Avast call center that you call into has employees from Wilmington, DE / El Salvador and is open 24 hours, 7 days according to customers. In total, Avast has 1 phone number. It's not always clear what is the best way to talk to Avast representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Avast. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Avast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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