Ancestry.com Phone Number

Calling Ancestry.com customer service faster by GetHuman

800-262-3787
Customer service
Current Wait: 16 mins (13m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Cancel SubscriptionMissing Test ResultsAccount AccessProblem With Ancestry DNASetup ServiceA different issue
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Reasons customers like you called recently

I want to submit an old high school newspaper collection from the ****s.*I can have it...
2 days ago
They charged my credit card for $** I didn’t Call Bros don’t charge I don’t even use ancestry
2 days ago
I'm not able to login to the page to read my results!!
4 days ago
My account was cancelled in Nov ****. I keep getting charged on my cc. Please delete my...
5 days ago
I have been a member for a number of years. I want to log on to new device , but asks...
5 days ago
A couple of weeks ago, I signed up for the ancestry free trial and I was meaning to go...
6 days ago
Ancestry states that their best value is $****year ($**.***month), I'm paying $**.***mo...
7 days ago
I have been charged twice on my westpac card for ancestry membership I only need one lp...
7 days ago
I have been charged twice for membership,please refund me one of them
7 days ago
Ancestry.comcharged twice refund one please
7 days ago
I hav been charged twice on my westpac account for ancestry.com one on the ******** and...
7 days ago
I have been charged twice for ancestry membership,one on ******** and on ******** I onl...
7 days ago
I wondered if I could get my free Ancestry edition *of Table Topics. My Redemption code...
7 days ago
I lost my connection to my account today. *****@***.com. My daughter gave me some in...
8 days ago
My husband and I ordered ancestry kits on separate accounts we received * kits but got...
10 days ago
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Ancestry.com's Phone-Based Customer Care

Ancestry.com is an online genealogy company that offers genealogical records as well as direct-to-consumer DNA testing through its subsidiary, AncestryDNA. With over three million subscribers, it isn't surprising that Ancestry.com gets a lot of customer service calls every day.

Why Do People Call Ancestry.com Customer Support?

People call Ancestry.com customer support for a range of reasons, including:

  • Technical support
  • Help with using the site
  • Assistance with some of Ancestry.com's products and services, such as DNA testing kits and understanding health results.
  • Assistance with billing and account issues
  • Requests for information about the different services that Ancestry.com provides and whether a particular product or service would be useful in the types of genealogy research that a customer wishes to perform.

Best Practices for Calling Ancestry.com Customer Service

Here are some tips that can help you quickly resolve your concerns via Ancestry.com customer service:

  • Before calling Ancestry.com, make sure you are using the correct phone number. Ancestry.com has different numbers for Ancestry.com site use and account information, AncestryDNA and AncestryHealth.
  • Make sure you have relevant documentation in front of you before calling. This may include correspondence from Ancestry.com, receipts from the purchase of DNA test kits or other Ancestry.com products and services, confirmation numbers and billing information, such as credit card statements.
  • If you are having a problem with the Ancestry.com website, be in front of your computer when calling. This will allow the customer service representative to help you troubleshoot any issues that you might be having.
  • Have pen and paper handy so you can take notes during your call.

How do Customers Feel About Their Calls to Ancestry.com?

There are mixed reviews about Ancestry.com's customer service representatives. Many customers report that the representatives are compassionate listeners, particularly when DNA testing reveals surprises about a person's genetic ancestry.

However, there are complaints that Ancestry.com's customer support can be unhelpful when people believe that they are entitled to refunds or are trying to cancel subscriptions. Customers complain about being placed on hold for long periods of time or representatives who refused to issue refunds even when the consumer is displeased with what he or she has received.

What Kind of Issues can Ancestry.com Customer Service Representative Resolve?

An Ancestry.com customer service representative can resolve a range of issues, including changes to and cancelations of subscriptions, the purchase of products and services, troubleshooting and technical support, basic information on how to use the website and web-based services, researching financial transactions and managing billing issues.

What Can't Be Resolved With a Call to Ancestry.com Customer Service?

Because Ancestry.com provides tools that people can use to research their family tree, as well as a DNA testing service that provides information about markers for certain health conditions, customers may become upset and seek advice on these matters from Ancestry.com customer service representatives.

However, Ancestry.com customer service representatives are not genealogists and cannot provide genealogy services. In addition, customer service representatives can't provide health advice or diagnose illnesses based on DNA testing results.

What Should You Do If You Have an Unsuccessful Call with Ancestry.com?

If you hang up the phone after talking with an Ancestry.com customer service representative feeling as if your call didn't go well, don't fret. You still have options for getting an answer to your question or having your issue resolved.

  • First, review any notes that you took during your call. If you did not take notes, write down anything significant that took place during your original conversation with Ancestry.com customer support. This information can be helpful when you contact Ancestry.com again.
  • Next, call Ancestry.com back. Customer service representatives have different levels of training and experience. The next person you speak to may be better able to understand your concern and provide a resolution.
  • If calling Ancestry.com doesn't work, try getting in touch another way. You can send an email through Ancestry.com's website that describes your situation. One advantage to doing this is that you will have a written record of your conversations with Ancestry.com, which can be useful if you have to escalate your case.
  • Other ways of connecting with Ancestry.com customer service include social media accounts, as well as Ancestry.com's Member Advice live chat. This is a live chat option that can allow you to speak with an experienced fellow member of Ancestry.com who may be able to help you.

Customer Number 800-262-3787 - by the Numbers

Phone number to dial
800-262-3787
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
8:15am
Navigate phone maze to a human
Press 3 then 4
Average wait
Current wait
16
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone, email, web
Quality of communication
53%
Quality of help
54%
Customer votes
2,138
Information last updated
Fri May 22 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Ancestry.com's Best Toll-Free/800 Customer Phone Number

This is Ancestry.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ancestry.com agent. This phone number is Ancestry.com's Best Phone Number because 70,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-262-3787 include Cancel Subscription, Missing Test Results, Account Access, Problem With Ancestry DNA, Setup Service and other customer service issues. The Ancestry.com call center that you call into has employees from Utah and is open 24 hours, 7 days according to customers. In total, Ancestry.com has 1 phone number. It's not always clear what is the best way to talk to Ancestry.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Ancestry.com - by phone or otherwise

While 800-262-3787 is Ancestry.com's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Ancestry.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via support@ancestry.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Ancestry.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Ancestry.com.

What is GetHuman's Relationship to Ancestry.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ancestry.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Ancestry.com Contact Info

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