Ancestry.com Phone Number

Calling Ancestry.com customer service faster by GetHuman

800-262-3787
Customer service
Current Wait: 18 mins (7m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Cancel SubscriptionAccount AccessMissing Test ResultsProblem With Ancestry DNASetup ServiceA different issue
Get to a live person fastest: Press 3 then 4
If you find yourself lost or frustrated, we also partner with a US-based live technical support firm that can connect you with an expert now for a reasonable price. Click to learn about paying for expert help.

Reasons customers like you called recently

I don't understand why I am paying * monthly subscriptions. I need an adequate explanat...
8h ago
Paid for AncestyDNA.com* received the test kit but with Sjogrens Syndrome, I can’t gene...
15h ago
Cancel world explorer and fold * off my credit card
16h ago
Dear Sir,**I realized that I never received my $** Amazon gift card for referring a fri...
a day ago
Want to get back to Mary Jordan's program.Roger and I have the same Email address. Ro.g...
2d ago
I cancelled my free trial last weekend and I noticed that I am getting charged on my ch...
3d ago
I made an order on ******** and never received my package ,I want a refund ,it was * ki...
4d ago
It is possible that I have * accounts with ancestry.com**I would like to verify this...
4d ago
How can I do a DNA test with a three-year-old child?
4d ago
Ordered DNA kits. I was notified that it was at the post office ******** and was suppos...
4d ago
I have sjogrens syndrome, and I cannot collect enough saliva for the kit. I have tried...
4d ago
I ordered * dna kits for my daughter and her husband a month ago. I have not received t...
4d ago
I ordered * dna kits to give my daughter and her husband and have not received them
4d ago
do you have any Cyber specials on All Access
7d ago
Last year you billed me after I cancelled. You sent me a refund. This year you’ve done...
7d ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-262-3787 - by the Numbers

Phone number to dial
800-262-3787
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
8:15am
Navigate phone maze to a human
Press 3 then 4
Average wait
7
Current wait
18
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or email or web
Quality of communication
80%
Quality of help
81%
Customer votes
2,165
Information last updated
Fri Dec 06 2019 08:00:00 GMT+0000 (UTC)

Ancestry.com's Best Toll-Free/800 Customer Phone Number

This is Ancestry.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ancestry.com agent. This phone number is Ancestry.com's Best Phone Number because 70,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-262-3787 include Cancel Subscription, Account Access, Missing Test Results, Problem With Ancestry DNA, Setup Service and other customer service issues. The Ancestry.com call center that you call into has employees from Utah and is open 24 hours, 7 days according to customers. In total, Ancestry.com has 1 phone number. It's not always clear what is the best way to talk to Ancestry.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Ancestry.com - by phone or otherwise

While 800-262-3787 is Ancestry.com's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Ancestry.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via support@ancestry.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Ancestry.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Ancestry.com.

What is GetHuman's Relationship to Ancestry.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ancestry.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Help from a Live Person

We partner with a US-based company with tech support experts on hand 24/7. If our free suggestions don't work, you can chat with an expert for approximately $25-47 per issue.
Get Live Expert Help

Ancestry.com Contact Info

More Company Phone Numbers

Experian Phone NumberLyft Phone NumberMicrosoft - Tech Support Phone NumberNetflix Phone NumberOptus - Faults Phone NumberThumbtack.com Phone NumberHonda Financial Phone NumberUSPS Human Resources Shared Services Phone Number
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!