Ancestry.com Phone Number

Calling Ancestry.com customer service faster by GetHuman

800-262-3787
Customer service
Current Wait: 25 mins (7m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Cancel SubscriptionAccount AccessMissing Test ResultsProblem With Ancestry DNASetup ServiceA different issue
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Reasons customers like you called recently

Is there free shipping and does it make a difference if I purchase the kit thru you or Amazon
2h ago
How can I create * different pedigrees for one person that was adopted? Her date of bir...
3h ago
Are we not suppose to eat or drink before taking test?
2d ago
Tried to put in activativation code from my sample tube and it states something about c...
2d ago
I have purchased a DNA kit for my husband, we are having great difficulty trying to to...
3d ago
I received the kit but cannot activate says my email is wrong**my correct email is...
3d ago
My kit never arrived in the mail
4d ago
I don't understand why I am paying * monthly subscriptions. I need an adequate explanat...
4d ago
Paid for AncestyDNA.com* received the test kit but with Sjogrens Syndrome, I can’t gene...
5d ago
Cancel world explorer and fold * off my credit card
5d ago
Dear Sir,**I realized that I never received my $** Amazon gift card for referring a fri...
5d ago
Want to get back to Mary Jordan's program.Roger and I have the same Email address. Ro.g...
6d ago
I cancelled my free trial last weekend and I noticed that I am getting charged on my ch...
7d ago
I made an order on ******** and never received my package ,I want a refund ,it was * ki...
8d ago
It is possible that I have * accounts with ancestry.com**I would like to verify this...
8d ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-262-3787 - by the Numbers

Phone number to dial
800-262-3787
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
8:15am
Navigate phone maze to a human
Press 3 then 4
Average wait
7
Current wait
25
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or email or web
Quality of communication
80%
Quality of help
81%
Customer votes
2,166
Information last updated
Tue Dec 10 2019 08:00:00 GMT+0000 (UTC)

Ancestry.com's Best Toll-Free/800 Customer Phone Number

This is Ancestry.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ancestry.com agent. This phone number is Ancestry.com's Best Phone Number because 70,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-262-3787 include Cancel Subscription, Account Access, Missing Test Results, Problem With Ancestry DNA, Setup Service and other customer service issues. The Ancestry.com call center that you call into has employees from Utah and is open 24 hours, 7 days according to customers. In total, Ancestry.com has 1 phone number. It's not always clear what is the best way to talk to Ancestry.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Ancestry.com - by phone or otherwise

While 800-262-3787 is Ancestry.com's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Ancestry.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via support@ancestry.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Ancestry.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Ancestry.com.

What is GetHuman's Relationship to Ancestry.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ancestry.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Ancestry.com Contact Info

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