Ancestry.com is an online genealogy company that offers genealogical records as well as direct-to-consumer DNA testing through its subsidiary, AncestryDNA. With over three million subscribers, it isn't surprising that Ancestry.com gets a lot of customer service calls every day.
People call Ancestry.com customer support for a range of reasons, including:
Here are some tips that can help you quickly resolve your concerns via Ancestry.com customer service:
There are mixed reviews about Ancestry.com's customer service representatives. Many customers report that the representatives are compassionate listeners, particularly when DNA testing reveals surprises about a person's genetic ancestry.
However, there are complaints that Ancestry.com's customer support can be unhelpful when people believe that they are entitled to refunds or are trying to cancel subscriptions. Customers complain about being placed on hold for long periods of time or representatives who refused to issue refunds even when the consumer is displeased with what he or she has received.
An Ancestry.com customer service representative can resolve a range of issues, including changes to and cancelations of subscriptions, the purchase of products and services, troubleshooting and technical support, basic information on how to use the website and web-based services, researching financial transactions and managing billing issues.
Because Ancestry.com provides tools that people can use to research their family tree, as well as a DNA testing service that provides information about markers for certain health conditions, customers may become upset and seek advice on these matters from Ancestry.com customer service representatives.
However, Ancestry.com customer service representatives are not genealogists and cannot provide genealogy services. In addition, customer service representatives can't provide health advice or diagnose illnesses based on DNA testing results.
If you hang up the phone after talking with an Ancestry.com customer service representative feeling as if your call didn't go well, don't fret. You still have options for getting an answer to your question or having your issue resolved.
This is Ancestry.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ancestry.com agent. This phone number is Ancestry.com's Best Phone Number because 70,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-262-3787 include Cancel Subscription, Missing Test Results, Setup Service, Account Access, Problem With Ancestry DNA and other customer service issues. The Ancestry.com call center that you call into has employees from Utah and is open 24 hours, 7 days according to customers. In total, Ancestry.com has 1 phone number. It's not always clear what is the best way to talk to Ancestry.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-262-3787 is Ancestry.com's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via support@ancestry.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Ancestry.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Ancestry.com.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ancestry.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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