Ancestry.com Phone Number

Calling Ancestry.com customer service faster by GetHuman

800-262-3787
Customer service
Current Wait: 14 mins (7m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Cancel SubscriptionAccount AccessMissing Test ResultsProblem With Ancestry DNASetup ServiceA different issue
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Reasons customers like you called recently

I have sjogrens syndrome, and I cannot collect enough saliva for the kit. I have tried...
3h ago
I ordered * dna kits for my daughter and her husband a month ago. I have not received t...
3h ago
I ordered * dna kits to give my daughter and her husband and have not received them
3h ago
do you have any Cyber specials on All Access
3d ago
Last year you billed me after I cancelled. You sent me a refund. This year you’ve done...
3d ago
I just purchased an ancestry.com special and paid through paypal yet just received an e...
3d ago
You have been billing me for over a year when I have no account. This is the second yea...
3d ago
I ordered a DNA kit. It was mailed in its original packaging, so the person ( my daught...
3d ago
I have been getting billed by you all for years and have no idea why. Every time I sig...
3d ago
I haven't used my ancestry program for years now. My question is how do I get to all o...
3d ago
need to update my subscription
3d ago
I thought I cancelled my account after the free trial, and was charged the monthly fee
4d ago
I have just ordered * Kits. I noticed on one that the number of the house did not regis...
5d ago
Best way to get alzheimer patients to spit? They don't understand.
5d ago
I just ordered a kit but my old address was on file and I don’t want it sent to that ad...
6d ago
See more recent reasons for callingHelp me with my issue

Customer Number 800-262-3787 - by the Numbers

Phone number to dial
800-262-3787
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
8:15am
Navigate phone maze to a human
Press 3 then 4
Average wait
7
Current wait
14
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or email or web
Quality of communication
80%
Quality of help
81%
Customer votes
2,165
Information last updated
Mon Dec 02 2019 08:00:00 GMT+0000 (UTC)

Ancestry.com's Best Toll-Free/800 Customer Phone Number

This is Ancestry.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ancestry.com agent. This phone number is Ancestry.com's Best Phone Number because 70,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-262-3787 include Cancel Subscription, Account Access, Missing Test Results, Problem With Ancestry DNA, Setup Service and other customer service issues. The Ancestry.com call center that you call into has employees from Utah and is open 24 hours, 7 days according to customers. In total, Ancestry.com has 1 phone number. It's not always clear what is the best way to talk to Ancestry.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Ancestry.com - by phone or otherwise

While 800-262-3787 is Ancestry.com's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Ancestry.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via support@ancestry.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Ancestry.com please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Ancestry.com.

What is GetHuman's Relationship to Ancestry.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ancestry.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Ancestry.com Contact Info

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