Wells Fargo Customer Service

Phone Number & Contact Information

800-869-3557
Toll-free·Calls General Banking·Most popular Wells Fargo number
Q:How do I get a live human at Wells Fargo?
A:Press 1, then say "other options", then press 0 twice
Q:Does Wells Fargo offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday.

More Wells Fargo Customer Phone Numbers

800-956-4442 - Online Banking
Toll-free · Say "Other Options", then "Customer Service" until transferred · To get started, say "My voice is my password, please verify me."
800-225-5935 - Small Business Accounts
Toll-free · Press 0 at each prompt. For Small Business Clients. · To get started, say "My voice is my password, please verify me."
800-869-3557 - Personal Accounts
Toll-free · Press 1, then say "other options", then press 0 twice · To get started, say "My voice is my password, please verify me."
800-222-8222 - Wells Fargo Advantage Funds
Toll-free · Sales line for Wells Fargo Advantage Funds · All Spring Global - To access your account online, press 1. To use our automated system, press 2. For tax-related or year-end entry statements, press 3. For recent account inactivity notice you received, press 4. For recent mailings regarding shareholder accounts, press 5. For all other inquiries, press 6.
877-805-7744 - Credit Card Services
Toll-free · Press 0# at the menu options (got that from this site, not sure if it helped), then when asked to enter account number, do nothing. After 4 or so times it forwards you to a human · To get started, say your card number or enter it followed by pound.
800-390-0533 - Credit Card Dispute
Toll-free · Direct to a human · Claims Assistant Center - To get started, say "My voice is my password, please verify me."

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Wells Fargo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then say "other options", then press 0 twice
Here is how our research team describes the way the Wells Fargo phone system greets you: To get started, say "My voice is my password, please verify me."
Below are some clips we've found from Wells Fargo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome. This call may be monitored or recorded. For account access or questions, say your account or card number or enter it followed by pound. For anything else, say other options. Just to confirm, I heard four four Is that your full account number?"
Excerpt from a call with Wells Fargo
Wednesday, January 3, 2024 6:19 PM
They may ask your reason for calling (instead of a menu)
"I'll connect you to a banker. But first, please use the short phrase to describe what you're calling about."
Excerpt from a call with Wells Fargo
Tuesday, April 2, 2024 3:14 PM
They may ask you to enter information with the dial pad
"Welcome to Wells Fargo. This call may be monitored or recorded. For account access or questions, say your account or card number or enter it followed by pound. For anything else, say other options. For account access, say your account or card number one digit at a time. Or enter it followed by pound. You can also say other options or press one. I'm having trouble.
So let's try using just your telephone keypad.
To say your answers again, press star seven at any time. For account access access or questions, enter the account or card number you're calling about followed by pound."
Excerpt from a call with Wells Fargo
Thursday, April 4, 2024 2:59 PM
They may ask you to say or enter information
"Welcome to Wells Fargo. This call may be monitored or recorded. For account access or questions, say your account or card number or enter it followed by pound.
For anything else, say other options.
Alright. Other options. You can say, open a new account, find a branch or ATM, verify an account, or damaged card."
Excerpt from a call with Wells Fargo
Tuesday, April 2, 2024 5:11 PM
The first phone menu
"Welcome to Wells Fargo. This call may be monitored or recorded. For account access or questions, say your account or card number or enter it followed by pound. For anything else, say other options. Alright. Otherwise, to access your account, enter or say the account or card number you're calling about.
Sorry. To open a new account press one or say open a new account.
To locate a branch or ATM, press two or say find a branch."
Excerpt from a call with Wells Fargo
Sunday, April 7, 2024 5:39 PM

What are the hours and when should I call?

Wells Fargo operates the call center for this 800-869-3557 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 1,037 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wells Fargo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wells Fargo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Wells Fargo is Sunday. The most busy day to call is Friday, which averages 124% more phone calls by comparison. Again, this is based on a sample of 1,037 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Wells Fargo is Monday.

Why call this Wells Fargo number?

Below is a sample of recent calls to Wells Fargo, and their purpose. Are any of these similar to the reason you are trying to call?
No specific purpose: "Good morning."
- From a call lasting 4m 59s , Apr 4, 2024 12:28 PM
Checking in hotel transaction issue: "I'm checking in at a hotel and there was a security hold on my card for transactions today."
- From a call lasting 7m 45s , Mar 24, 2024 2:46 AM
Trouble with new account access: "I can't get into the mobile app after creating a new account, password isn't working, and emails about changes had errors."
- From a call lasting 8m 18s , Mar 13, 2024 9:49 PM
Request to unlock card: "I'm out of the country and need my card unlocked since I dropped my phone in water."
- From a call lasting 5m 11s , Mar 10, 2024 8:50 PM
Dispute Zoom charge: "I canceled my account with Zoom, but they're still charging me."
- From a call lasting 7m 33s , Mar 7, 2024 8:03 PM
Missing transfer inquiry: "My reason to call is my account right now is low because I trying I have problem with cell."
- From a call lasting 15m 28s , Feb 10, 2024 2:21 PM
Transfer to Charles Schwab issue: "I'm trying to transfer money to another bank account, and I have my Charles Schwab account set up in Wells Fargo but it's not showing up correctly."
- From a call lasting 11m 29s , Jan 29, 2024 10:10 PM
Ordering new checks: "Hi. My name is Marlene Kelly. I need to order some new checks."
- From a call lasting 10m 24s , Jan 25, 2024 5:19 PM
Unauthorized transactions: "I noticed two charges for $559.15 on the same day, but I didn't make them."
- From a call lasting 33m 34s , Jan 22, 2024 3:22 PM
Connection issue: "I'm trying to talk to you."
- From a call lasting 5m 11s , Jan 19, 2024 9:32 PM

My Experience Calling 800-869-3557

Nov 15, 2023

Calling Wells Fargo is an interesting experience if you don't already have an account with them. I was interested in pursuing a small business loan with the financial institution, so it seemed logical to call them to find out more about my options. However, their customer service line is clearly set up to cater to people who already have accounts with them. This makes it rather frustrating to deal with them over the phone. It almost makes you want to find a physical branch and wait in line the old-fashioned way to get answers. 

To be fair, there are probably many reasons why people end up calling Wells Fargo, from talking about loan opportunities to discussing their savings opportunities to reporting fraud. Banking institutions have a high customer service usage rate, I would bet, but that doesn't mean that you can't set up your customer service lines to be more user-friendly. 

When I called, the virtual assistant immediately said, "Welcome to Wells Fargo," and followed up with a message for Spanish speakers. It then told me that the call may be monitored or recorded. The subsequent immediate request was, "To get started, say your card number or enter it followed by the pound sign." I wasn't sure what to do since I didn't have a card number, so I tried saying, "I don't have it."

The system did not seem to acknowledge that I said anything, but interestingly enough, then told me, "If you just don't have your credit card information handy, say 'I don't have it.'" Therefore, I once again told the virtual assistant that I didn't have it, only for it to reply, "I think you said you don't have your credit card number handy. Is that right?." It was like arguing with an echo, which got very frustrating. 

After the second time, it seemed to acknowledge that I didn't have it but then launched into a description of where I could find it. This was of course, no help to me since I don't have an account. However, it offered to let me say "banker" to talk to someone. Unfortunately, it wasn't that simple because once I did, it asked me to use a short phrase to describe why I wanted to talk to a banker. 

I said talk about a loan account, and then it led me directly to some upbeat music that I had to listen to for about five minutes. When I finally got through, someone was able to help me, but it was an odd process to get there. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

More Ways to Contact Wells Fargo Customer Service

There are of course other ways to contact Wells Fargo customer service besides the phone. Below we list the best ones, by medium.
X (formerly Twitter)
https://twitter.com/ask_wellsfargo - Customer Service
Wells Fargo Customer Service on Twitter
Wells Fargo, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
Some customer service teams, like that of Wells Fargo, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Wells Fargo's website
As a last, sometimes only, resort- Wells Fargo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Wells Fargo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wells Fargo agent. This phone number is Wells Fargo's best phone number because 105,870 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-869-3557 include Account Access, Account Setup, Cancel Account, Statement Request, Overcharge on Account and other customer service issues. The Wells Fargo call center that you call into has employees from Arizona, Alabama, Utah, Maryland and is open 24 hours, 7 days according to customers. In total, Wells Fargo has 7 phone numbers. It's not always clear what is the best way to talk to Wells Fargo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Wells Fargo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wells Fargo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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