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US Bank Customer Service

Phone Number & Contact Info

US Bank's Best Phone Number

800-872-2657
Toll-free·Calls Customer Service·Most popular US Bank number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at US Bank?

A:Press 0 at the first menu, then press 0 again, next say "Representative." You can also use our free service that can talk to US Bank for you and report back.
Q:

Does US Bank offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 11 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. You can skip the hold time for free.

US Bank Customer Phone Numbers

Home Loans & Mortgages

800-365-7772
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages. For mortgage customer service. · Home Mortgage - Are you the homeowner? · Free tools available: Talk for me, Skip the wait, Schedule my call

Card Member Service

800-285-8585
Toll-free · 24 hours, 7 days · Use this number to report a lost or stolen credit card · Say or enter your credit card number. · Free tools available: Talk for me, Skip the wait, Schedule my call

Flex Perks Rewards

877-978-7446
Toll-free · 24 hours, 7 days · Calling this US Bank number should go right to a real human being · Say or enter your credit card number. · Free tools available: Talk for me, Skip the wait, Schedule my call

Collections Department

877-838-4347
Toll-free · 24 hours, 7 days · Press 0 twice · Do you know the extension of the representative you want to speak with? Say yes or press 1, or say no or press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for US Bank below.

Let us call and talk to US Bank for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this US Bank phone number to document the phone system.
Here is how our research team describes the way the US Bank phone system greets you: Enter your account, card number, or social security number.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at the first menu, then press 0 again, next say "Representative."
Below are some clips we've found from US Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Welcome to US Bank. Your call may be monitored or recorded for quality purposes. If you receive Social Security benefit payments on the first or the third of the month, payments expected on the first of the month will be available in your account to use on Monday, July first. Payments expected by the third of the month will be in your account for use Wednesday, July third. Deposits can be confirmed by accessing your account our website, US Bank dot com, using our mobile banking app, or staying on the line to return to our automated system.
If you are calling to open a new account, or apply for a loan, press one.
Please enter your account, card number, or social"
Excerpt from a call with US Bank
Tuesday, July 2, 2024 8:05 PM

What are the hours and when should I call?

US Bank operates the call center for this 800-872-2657 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 720 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the US Bank call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call US Bank is Sunday. The most busy day to call is Tuesday, which averages 182% more phone calls by comparison. Again, this is based on a sample of 720 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call US Bank

In summation, the best day to call US Bank is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that US Bank staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call US Bank

If you have time to do a bit of reading before you call US Bank, we recommend you read over some of our problem-specific articles.

What are the benefits of using a US Bank Visa card?

There are numerous benefits to using a US Bank Visa card. Firstly, cardholders can enjoy worldwide acceptance, allowing them to conveniently make purchases wherever Visa is accepted. Additionally, US Bank Visa cards come with built-in chip technology, providing enhanced security and protection against fraudulent transactions. Cardholders also have access to digital payment options like Apple Pay and Google Pay, ensuring seamless and secure transactions. Moreover, US Bank Visa cards offer various rewards programs, allowing users to earn cashback, travel points, or other incentives. Cardholders can also take advantage of zero fraud liability, ensuring they are not held responsible for unauthorized transactions. Finally, US Bank provides dedicated customer service, allowing cardholders to easily manage their account, dispute charges, and receive assistance whenever needed.

How Do I Close My US Bank Account?

Closing a bank account is not complicated. It should not be done on a whim as it could lead to inconveniences. Find out your bank's account closing policy before you rush into closing your account.

Top US Bank customer service problems

Click the link above to get answers to just about any US Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to US Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Deposit inquiry: "I'm just wondering about a deposit - I was expecting a $216 deposit from Insta work but it hasn't hit my account yet."
- From a call lasting 12m 10s , Jul 17, 2024 1:20 AM
Assistance with pension tax report: "I cannot find the document I received from you folks."
- From a call lasting 40m , Jul 9, 2024 6:36 PM

More US Bank Customer Service Contacts

There are of course other ways to contact US Bank customer service besides the phone. Below we list the best ones, by medium.

US Bank Customer Help Desk / Web Support

usbank.com - Customer Service
Online customer service form
usbank.com - Customer Service
Customer service web support
As a last, sometimes only, resort- US Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is US Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Bank agent. This phone number is US Bank's best phone number because 72,852 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-872-2657 include Fraud, Update Account Info, Account Access, Get Banking Help, Lost or Stolen Card and other customer service issues. The US Bank call center that you call into has employees from Ohio, Oregon and is open 24 hours, 7 days according to customers. In total, US Bank has 5 phone numbers. It's not always clear what is the best way to talk to US Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for US Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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