US Bank Customer Service

Phone Number & Contact Info

US Bank's Best Phone Number

Toll-free·Calls Customer Service·Most popular US Bank number

How do I talk to a live human at US Bank?

A:Press 0 at the first menu, then press 0 again, next say "Representative."

Does US Bank offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 11 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

US Bank Customer Phone Numbers

Home Loans & Mortgages

Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages. For mortgage customer service. · Home Mortgage - Are you the homeowner?

Card Member Service

Toll-free · 24 hours, 7 days · Use this number to report a lost or stolen credit card · Say or enter your credit card number.

Flex Perks Rewards

Toll-free · 24 hours, 7 days · Calling this US Bank number should go right to a real human being · Say or enter your credit card number.

Collections Department

Toll-free · 24 hours, 7 days · Press 0 twice · Do you know the extension of the representative you want to speak with? Say yes or press 1, or say no or press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this US Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at the first menu, then press 0 again, next say "Representative."
Here is how our research team describes the way the US Bank phone system greets you: Enter your account, card number, or social security number.
Below are some clips we've found from US Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Welcome to US Bank. Your call may be monitored or recorded for quality purposes. If you receive Social Security benefit payments on the first or the third of the month, payments expected on the first of the month will be available in your account to use on Friday, May thirty first. Payments expected on the third of the month will be available in your account to use on Monday, June third. Deposits can be confirmed by accessing your account through our website, US Bank dot com, using our mobile banking app or staying on the line to return to our automated system.
If you are calling to open a new account or apply for a loan, press one.
Please enter your account, card number, or social Security number."
Excerpt from a call with US Bank
Wednesday, May 29, 2024 8:18 PM

What are the hours and when should I call?

US Bank operates the call center for this 800-872-2657 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 503 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call US Bank is Sunday. The most busy day to call is Thursday, which averages 216% more phone calls by comparison. Again, this is based on a sample of 503 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call US Bank

In summation, the best day to call US Bank is Wednesday.

Why Customers Call US Bank

If you have time to do a bit of reading before you call US Bank, we recommend you read over some of our problem-specific articles.

What are the benefits of using a US Bank Visa card?

There are numerous benefits to using a US Bank Visa card. Firstly, cardholders can enjoy worldwide acceptance, allowing them to conveniently make purchases wherever Visa is accepted. Additionally, US Bank Visa cards come with built-in chip technology, providing enhanced security and protection against fraudulent transactions. Cardholders also have access to digital payment options like Apple Pay and Google Pay, ensuring seamless and secure transactions. Moreover, US Bank Visa cards offer various rewards programs, allowing users to earn cashback, travel points, or other incentives. Cardholders can also take advantage of zero fraud liability, ensuring they are not held responsible for unauthorized transactions. Finally, US Bank provides dedicated customer service, allowing cardholders to easily manage their account, dispute charges, and receive assistance whenever needed.

How Do I Close My US Bank Account?

Closing a bank account is not complicated. It should not be done on a whim as it could lead to inconveniences. Find out your bank's account closing policy before you rush into closing your account.

Top US Bank customer service problems

Click the link above to get answers to just about any US Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to US Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Late payment concerns: "I thought I had auto pay set up on my account, and then I got an email this morning said that, I was six days past due on payment."
- From a call lasting 8m 12s , Jun 11, 2024 8:38 PM
Requesting new card: "I was hoping to get my new card as I'm in Malaysia for holidays and misplaced the card."
- From a call lasting 6m 3s , May 13, 2024 6:16 PM
Report lost debit card: "I lost my debit card in Mexico City and would like to cancel it and get a new one sent to my US address."
- From a call lasting 7m 19s , May 13, 2024 1:02 AM
Urgent check deposit hold: "I deposited a check but need access to funds urgently as my mortgage comes out today."
- From a call lasting 6m 54s , Apr 10, 2024 5:20 PM
Balance inquiry: "About my balance."
- From a call lasting 3m 33s , Mar 23, 2024 9:01 PM
Possible fraudulent activity: "I didn't authorize that transaction, I was trying to find out more information before OK'ing it."
- From a call lasting 25m 19s , Mar 9, 2024 10:19 PM
Checking credit card application status: "I received a letter from you guys, and it says I need to call you reference to a credit card application."
- From a call lasting 18m 10s , Feb 22, 2024 9:27 PM
Transaction inquiry: "I wanna take five thousand out of the checking and put five thousand in the savings."
- From a call lasting 6m 45s , Feb 15, 2024 6:42 PM
Account balance inquiry: "I need my balance and to see if AT and T refunded my money."
- From a call lasting 3m 24s , Feb 11, 2024 2:16 PM
Unauthorized account opening: "I just received a card in the mail for a Smartly checking account I did not apply for."
- From a call lasting 19m 11s , Feb 6, 2024 10:16 PM

More US Bank Customer Service Contacts

There are of course other ways to contact US Bank customer service besides the phone. Below we list the best ones, by medium.

US Bank Customer Help Desk / Web Support

usbank.com - Customer Service
Online customer service form
usbank.com - Customer Service
Customer service web support
As a last, sometimes only, resort- US Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is US Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Bank agent. This phone number is US Bank's best phone number because 72,852 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-872-2657 include Fraud, Update Account Info, Account Access, Get Banking Help, Lost or Stolen Card and other customer service issues. The US Bank call center that you call into has employees from Ohio, Oregon and is open 24 hours, 7 days according to customers. In total, US Bank has 5 phone numbers. It's not always clear what is the best way to talk to US Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for US Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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