US Bank Customer Service Issues

I am growing increasingly frustrated with the recent updates to the automated system. The implementation of these updates has been subpar, at best. Initially, the original voice was dull (although it has improved slightly, it's still not ideal) and the pace was too quick, especially with the Spanish-speaking option. The unnecessary addition of zeros when listing checks was ineffective, and I appreciate that they have been removed. The excessive pauses between commands give the impression of a disconnection or lack of assistance. This morning, I encountered a breaking point when the system couldn't locate my profile despite entering the last four digits of my SS number. Repeated attempts, including entering my full SS number, were also unsuccessful. After several failed tries, I was informed of ongoing issues with the automated system and to call back later. Being a customer since the 90s, I've always held US Bank in high regard for their service. However, these recent changes are disappointing. If not rectified promptly, I may seek banking services elsewhere. The execution of this rollout has been far from successful, and I hope for a return to a reliable system soon.

Hello, I woke up this morning and noticed there are 18 transactions on my debit card ending in [redacted] that I do not recognize. I am eager to have this matter addressed promptly! I attempted to contact the fraud hotline but had no luck. I am frustrated that I have not been able to connect with anyone at US Bank to address this issue. The charges in question are as follows: $16.46 and 15 charges of $15.30 each. I assure you these are not transactions I authorized. I implore someone to reach out to me at your earliest convenience so I can be assured that this matter is being resolved. Thank you, Rebecca K.

I was in the process of making an online purchase with my debit card when I received a fraud alert text. After responding to the text, the vendor informed me that there was an issue with my account information and the purchase was declined. Upon contacting US Bank, they informed me that my debit card was cancelled without my consent. Despite authorizing the purchase, they made the decision to cancel my card abruptly. When I called back and spoke to a representative named Crystal, she was unhelpful and dismissive of my concerns. Crystal mentioned that my checking account number remained unchanged, but my card was cancelled. US Bank's actions inconvenienced me as I had set up bill payments with that card. Crystal even falsely claimed that Visa instructed the cancellation. After contacting Visa and US Bank's fraud department, my card was re-activated. It was frustrating dealing with the lack of empathy and poor customer service. US Bank should train their staff to be more understanding and responsive to customers instead of following rigid protocols. I am hesitant to use my card again, fearing further embarrassment if it gets declined. US Bank should focus on combating fraud instead of causing unnecessary disruptions to their customers' lives.

I recently attempted to open a new bank account but was informed that I owe your company over $[redacted] from years ago. However, I have not had an account with your bank for at least 5 years, and I have never received any notification regarding this alleged debt. Additionally, this debt does not appear on my credit report. I believe this is a mistake, and I would like it to be addressed promptly. While I cannot recall my account number, my date of birth is February 13th, [redacted], and my social security number is [redacted]-21-[redacted]. Your prompt attention to this matter is greatly appreciated.

On February 28, [redacted], I accidentally paid Washoe County property taxes twice, once for $[redacted].48 and another time for $[redacted].40. Washoe County then sent me a check for $[redacted].40, which I deposited at USB on May 1, [redacted]. I'm unsure if I should have cashed the check and kept the money, as I assumed it was a repayment for the double payment I made. I got confused and deposited it back to USB, thinking I owed it back to them. I would appreciate your help in clarifying whether I should have kept the money or returned it to USB. Thank you for your assistance. Wendell D.

I am a US Bank account holder. I contacted customer service to request a new debit card after the expiration of my current one in May [redacted]. During the call, I activated my dormant account as requested, and the new card was supposed to be sent to my Texas address. However, when I arrived in the USA and checked for updates, I was informed that the card had been returned undeliverable. I promptly updated my address to one in DC. I was advised to call back, but my son has yet to set up my local phone since my recent arrival from Nigeria. Therefore, I am reaching out via email. Please contact me at [redacted] Thank you, Omowunmi Olugbenle. Account number: [redacted]69.

I recently noticed two unauthorized charges on my credit card from unfamiliar websites. I did not make any purchases from these sites. The first charge was for $2.99 from a site identified as Schvhe.com. The second charge, for $6.99, came from a website I accidentally clicked on and received a warning about its security. The site was listed as MTGHKP.COM, and the purchase was made on May 12th.

I have applied for a $50,[redacted] Certificate of Deposit with a withdrawal from my personal account. I have not received any information from US Bank regarding the CD after 14 days. It is difficult to reach them by phone, and I am looking for details on my account and a confirmation. - B.J. Groaning Jr. - SSN: [redacted] - Phone: [redacted] - Application ID: [redacted][redacted].

My name is Denise E. My parents have passed away, and we need to claim their open accounts with US Bank. My sister and I have all necessary documentation, including death certificates. We have encountered issues with other banks, but yours seems to be more challenging. We reside in California, while our parents lived and passed away in Oregon. Your quick response would be greatly appreciated. You can reach me at #[redacted] or via email at [redacted]. Thank you.

I am currently in a nursing home and facing difficulties accessing my account. Despite explaining my situation to a bank representative, I had to change my account to prevent issues with my sister accessing my funds. Transitioning to the nursing home has been challenging, but I appreciate the support received from the hospital and rehab center. I have set up a new email address at [redacted] and can only be contacted via email due to limited phone access. I urgently need assistance regarding my account to resolve the ongoing problems and move forward. Your prompt help would be greatly appreciated. Thank you for your understanding.

I recently fell victim to a scam. While browsing on Instagram, I came across someone selling an item. They asked for $10 USD, which I sent via Cash App. However, after the transaction, they blocked me on all platforms, leaving me with no way to reach them. It's clear now that they deceived me regarding the item they were selling and simply took my $10 without delivering anything. I am hoping to find a way to recover my money from this unfortunate situation.

To Whom It May Concern, I am writing to address an issue with my bank account. I have been a member of Union Bank since [redacted], but since the transition to US Bank, I have not been receiving my retirement funds due to automatic transfers not being part of the new system. This has left me with no incoming funds for essentials like food and rent. I currently reside in China and have spent hours on the phone with your staff trying to resolve this matter, to no avail. I was initially promised a follow-up within 3 business days, but have not heard back. Despite providing my address in both English and Chinese, no bank card has been ordered for me. Online banking and the mobile app are also not functional in my case. I am reaching out for urgent assistance. Please provide me with a contact person from management who can help me address this situation promptly. You can reach me at [redacted] Your prompt attention to this matter is greatly appreciated. Thank you, Garry S.

I have been a Union Bank Customer for 40 years. Due to the merger with US Bank and my relocation to Europe, I am facing issues accessing my new US Bank account as I never received any information regarding it. I visited a US Bank branch in San Diego but my contact details are outdated. The teller helped me cash a check and requested my ID, assuming my information was updated. Unfortunately, I used a temporary US phone number which has now changed. US Bank does not accept international numbers, leaving me unable to update my contact information. I am unsure of my account number and do not have an ATM card. I need guidance on how to proceed in this situation. Thank you.

Hello! I'm Andrew Jeremiah K. I'm a foreign exchange student from Sierra Leone currently staying in Wisconsin Oshkosh. It's been three weeks since my U.S card went missing. My host parents contacted the U.S bank's helpline regarding the lost card, but we are still waiting for any updates. I lost my card during a youth conference in Appleton and informed my coordinator about it. I'm eager to know when I can expect to receive a replacement card. Thank you.