Chase Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Chase number
Q:How do I get a live human at Chase?
A:Press 0, then 0# when it asks for your account number.
Q:Does Chase offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 20 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday.

More Chase Customer Phone Numbers

877-242-7372 - Mobile Banking
Toll-free · This is for web service. Press 0 then 0# then 0 · Please enter your debit card, account number, or user ID, followed by the pound key.
800-945-2006 - Card Services
Toll-free · Lost card number. This was for a Southwest Airline visa card. · Please enter your full 16-digit credit card account number.
713-262-3300 - International Customer Service
Calling this Chase number should go right to a real human being · A representative answered the line.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Chase phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, then 0# when it asks for your account number.
Here is how our research team describes the way the Chase phone system greets you: Please enter your debit card, account number, or user ID, followed by the pound key.
Below are some clips we've found from Chase's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight.
For other options, press two.
Please enter your debit card, account number, or user ID followed by the pound key."
Excerpt from a call with Chase
Saturday, April 13, 2024 3:11 PM
The first phone menu
"This call will be monitored and recorded and your voice may be used for verification. Welcome to Chase. Please enter your debit card, account number, or user ID followed by the pound key.
To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight.
For other options, press two."
Excerpt from a call with Chase
Thursday, March 21, 2024 8:43 PM
After you press 2
"For credit card, loan, or line information and payments, press one.
To return to the previous menu to access your checking, savings, CD, or IRA account, press two.
To speak to a customer service specialist, press zero."
Excerpt from a call with Chase
Thursday, April 11, 2024 3:18 AM

What are the hours and when should I call?

Chase operates the call center for this 800-935-9935 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,131 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chase phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chase staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chase is Sunday. The most busy day to call is Friday, which averages 108% more phone calls by comparison. Again, this is based on a sample of 1,131 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Chase is Wednesday.

Why call this Chase number?

Below is a sample of recent calls to Chase, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting waiver of fees: "It'd be a huge help if those overdraft fees were waived because I'm extremely broke and behind on rent."
- From a call lasting 16m 25s , Apr 14, 2024 1:10 AM
Account locked: "When I try to sign in, it says that it's locked."
- From a call lasting 11m 8s , Apr 11, 2024 3:18 AM
Missed auto loan payment: "I missed a payment due to health problems and starting a new job."
- From a call lasting 5m 10s , Apr 7, 2024 6:42 PM
Check verification: "I want to check on a check that wasn't cashed."
- From a call lasting 9m 45s , Apr 5, 2024 2:22 PM
Zelle payment review: "Why is the recipient's bank declining this transfer?"
- From a call lasting 10m 34s , Apr 1, 2024 4:43 PM
Request for expedited shipping: "I was wondering if there's a process to expedite the shipping process."
- From a call lasting 7m 53s , Mar 20, 2024 5:02 PM
Checking on wire transfer: "I sent ten thousand dollars from my Mero Edge account and it is pending, can you check if the money has arrived in my account?"
- From a call lasting 6m 56s , Mar 18, 2024 9:22 PM
Report lost card: "I lost my card and need to make a payment but don't have the money right now."
- From a call lasting 8m 53s , Mar 15, 2024 8:06 PM
Issue with car payment: "I paid my car payment for December, January, February, but there seems to be a hold on the payments and my bank has not received them."
- From a call lasting 21m 39s , Mar 5, 2024 2:28 AM
Account locked query: "I went to log in to my Chase Bank account via face ID, and it said my account has been locked or frozen."
- From a call lasting 28m 56s , Feb 27, 2024 5:07 PM

My Experience Calling 800-935-9935

Nov 9, 2023

I had to call Chase to discuss a potential business line of credit. I don't have an account with them, but I do have a peripheral investment through the company I used to be employed with. I have heard good things about their business loans, so I wanted to talk to someone about potential eligibility and what I would need to do in order to work with them. This question required the expertise of a trained customer associate, so I decided to call the general customer line. 

Anytime you call a large backing company, you never know what you will get. Thousands of people could need help with various banking things, from checking accounts to CDs to home loans to many more issues. Plus, with how much fraud takes place, I am sure reporting lost or stolen bank cards alone requires a lot of attention. Therefore, I expected to spend a long time on the phone, but they have a helpful callback service, and the menu itself wasn't terrible to navigate to get to that point, so overall it wasn't too bad of an experience. 

When I first called, a nice voice assistant said, "Welcome to Chase. This call will be monitored and recorded, and your voice may be used for recognition purposes." There was also some note about a problem with ACH payments that were sent and not received by Chase, so that may be another issue that needs attention from customer representatives right now. 

Then it asked me to enter my debit number or account number and press the pound key. I didn't have either, so I said, "Not available," and it took me to a different set of options. It told me, "To report your debit or credit card stolen, please press 8. For Other options, please press 2." I chose 2 since my issue wasn't covered here, and it launched the next set of options, which were: "For credit card, loan, or loan information or payment, press 1. To return to the previous menu to access your checking, savings, CD, or IRA account, press 2. To speak to a customer service specialist, press 0."

I chose 0 because that is exactly what I wanted, but it asked me again for my information. It stated, "Before we connect you to a customer service specialist, please enter your debit card, account number, or user ID so our specialist will know who you are when they answer your call." This made sense, but once again, I don't have an account number. I tried saying no again, but that didn't work, so I tried pressing zero, which got me to the hold line. 

This is where they offered me the option to stay on the line or use the callback service I happily used. It was a great experience overall, and I would call again if I had to. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Chase Customer Service

There are of course other ways to contact Chase customer service besides the phone. Below we list the best ones, by medium.
X (formerly Twitter) - Customer Service
Use the link to connect with customer service through Twitter
Chase, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Chase's website
As a last, sometimes only, resort- Chase customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Chase's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chase agent. This phone number is Chase's best phone number because 95,778 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-935-9935 include Card Issue, Dispute a Charge, Get Banking Help, Account Access, Report Fraud and other customer service issues. The Chase call center that you call into has employees from Philippines, India and is open 24 hours, 7 days according to customers. In total, Chase has 4 phone numbers. It's not always clear what is the best way to talk to Chase representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Chase. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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