Chase Phone Number

Calling Chase customer service faster by GetHuman

800-935-9935
Customer service
Current Wait: 24 mins (20m avg)
Hours: 24 hours, 7 days; best time to call: 9:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 0, then 0# when it asks for your account number.

Reasons customers like you called recently

Fraud department is open
credit card payment. i need to pay off my credit card right now so i can use it right away
Left banking card in atm
I am trying to open my account to see if my payment was applied and it locked me out
Sent a wire I need to know if it went through is there anyone I can talk too now?
I was charged on my credit card for ** hr fitness even though I cancelled my membership...
I applied for IHG Rewards Club Premier credit card and received a letter requesting som...
Need to freeze debit card- fraud
need Chase technical support* cannot login from my computer
my bank account was blocked maybe because I signed in to many times
I am Locked out of my account and want to pay my bill
Please put back the money for the car payment!!!I sold it
I no longer have the veh listed!!! But the payment was taken out. I would like it retur...
Ultimate rewards order for Apple iPhone. Said it was supposed to ship on ***** and I wo...
I want to make small extra payments to my car loan principal. When the amount exceeds...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Chase's Phone-Based Customer Care

Chase Bank is a major bank operating in the United States. It is the largest consumer bank in the U.S., which means that it gets a lot of calls from its customers every day.

Why Do People Call Chase Customer Support?

People call Chase customer support for a range of reasons, including:

  • Opening and changing accounts
  • Questions about transactions and charges
  • Updating account information
  • Technical support
  • Addressing identity theft and fraud
  • Applying for and managing credit card accounts
  • Concerns and complaints about Chase employees
  • Requests to replace lost or stolen debit and credit cards
  • Beginning a loan application
  • Questions about loans, including mortgages

Best Practices for Calling Chase Customer Service

There are several things that you can do to improve your chances of a speedy and positive resolution to your customer service call to Chase:

  • Make sure you are calling the correct number for your account. Chase has different numbers for different types of accounts and products, so check the website, the back of your debit or credit card, or your account statement to verify the contact information.
  • Calling about technical support issues for online or mobile banking? There is a separate number for that division as well.
  • Have your account number handy when you call. If you are calling about a transaction problem, have the statement in front of you so that you can review it with the representative.
  • Keep pen and paper handy, or some other way of taking notes, so that you can have a record of what went on during the call.

How Do People Feel About Their Calls to Chase Customer Support?

As is usually true when it comes to large business organizations, there is a range of reports on the quality of Chase customer service. While some people are very happy with the service that they have received, others complain that Chase phone representatives are often unable to effectively resolve issues.

Some customers feel that Chase doesn't do enough to coordinate communications between the bank, the customer and third parties when trying to fraud and identity theft cases. In addition, some customers have claimed that there is a lack of follow-through on the part of Chase customer support agents. An agent might tell a customer that a situation has been resolved when, in fact, it has not been.

What Kind of Issues Can Chase Customer Support Resolve?

Chase customer service can resolve most common banking issues, including:

  • Answering questions about opening an account
  • Assisting with the application process for loans
  • Answering questions about refinancing or modifications
  • Making changes to an account or credit card type
  • Researching transactions
  • Waiving fees and addressing issues of fraud and identity theft
  • Stopping payments

What Can't Be Resolved by Phone With Chase?

Some banking issues may require you to visit a Chase branch for security reasons. For example, if two individuals have a joint account, and one of them wishes to take his or her name off the account, they must visit a Chase branch. If it is necessary for someone to notarize or witness a signature on banking papers, a visit to a branch may be necessary. In addition, cashiers checks and money orders must be purchased in-person.

What Can I Do If I Am Unhappy With My Call to Chase?

If you hang up your phone after a call with Chase and are feeling frustrated because you did not get the resolution you deserved or wanted, don't give up. You still have options and may be able to work things out with Chase over the phone or through another communication method.

First, if you did not take notes during your call, take some time and jot down what you remember from the conversation. This can be helpful if you have to escalate your case.

Next, call Chase back. Keep in mind that not all customer service professionals have the same background, training or personality. A different customer service representative may be able to provide a very different outcome.

If you were unable to resolve matters during your second call, consider using a different method of communication. Chase offers a secure messaging system through its website. This provides a greater degree of confidentiality than regular e-mail and provides you with a written record of your communications with the bank.

It is also possible to schedule an appointment at a branch with a Chase banker. This may be the best option if your situation is complex and requires face-to-face communication to get sorted out.

A final option is to contact the ombudsmen office at the Consumer Financial Protection Bureau. This is a federal agency with oversight over banking practices in the United States. Contacting the CFPB will not provide you with a quick resolution, but it is something to consider if your problem with chase proves unresolvable through other means.

Customer Number 800-935-9935 - by the Numbers

Phone number to dial800-935-9935
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:05am
Navigate phone maze to a humanPress 0, then 0# when it asks for your account number.
Average wait
Current wait24
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication63%
Quality of help66%
Customer votes3,946
Information last updatedThu Nov 26 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Chase's Best Toll-Free/800 Customer Phone Number

This is Chase's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chase agent. This phone number is Chase's Best Phone Number because 95,778 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-935-9935 include Card Issue, Dispute a Charge, Account Access, Get Banking Help, Report Fraud and other customer service issues. The Chase call center that you call into has employees from Philippines, India and is open 24 hours, 7 days according to customers. In total, Chase has 5 phone numbers. It's not always clear what is the best way to talk to Chase representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Chase - by phone or otherwise

While 800-935-9935 is Chase's best toll-free number, there are 6 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Chase customers, is by calling their 877-242-7372 phone number for their Mobile Banking department. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Chase please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Chase.

What is GetHuman's Relationship to Chase?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Chase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!