Chase Card Services Phone Number

  • Calls Chase's Card Services department
  • On average, callers wait 11 minutes to talk to a person when they call
  • Call center hours are 24 hours, 7 days
  • We recommend calling around 9:45am
  • Some common reasons that visitors to GetHuman call Chase include Card Issue, Dispute a Charge, Get Banking Help, Account Access, and Report Fraud.
  • Get a real live human at this number: Lost card number. This was for a Southwest Airline visa card.
  • When you call Chase and their automated voice system picks up, you hear: Please enter your full 16-digit credit card account number.
  • This is not the most popular Chase phone number (it's ranked #3). Most customers call 800-935-9935 for support: Click here for best option

What It's Like to Call Chase Phone Number 800-945-2006

Oct 31, 2023

Calling Chase Card Services for customer service is a simple process for those who already have a Chase account and/or have recently applied for a credit card or banking account. People most frequently call to access their account, report a lost or missing card, check the status of a credit application or update personal information. The fastest way to access support over the phone or to reach a representative is to have your account number on hand. 

While I do have a Chase credit card and find the website most convenient for accessing my account, I am not a banking customer and called to get information about setting up an account for my teenager. The first greeting when calling is an automated message stating that your call will be recorded, followed by an option to choose Spanish. The next prompt is to enter the last four digits of your credit card account number to be directed to a menu of choices. You can also bypass this message by pressing the pound (#) key if you need to report a lost or missing card or check the status of an application.

Since I was not calling about my credit card, I attempted to reach a customer service representative to discuss banking options by speaking the words 'customer service' into the phone. However, I was then directed by the automated system to enter the last four digits of my Social Security number. I repeated the words 'customer service' but was still required to enter my personal information.

After I entered the last four digits of my Social, the automated system shared my current credit card balance and due date information before giving me other options. At this point, the caller can choose to make a payment, hear recent transactions, dispute a purchase or request password/PIN details. I was finally given the choice to speak with a customer service representative by pressing 0, and a helpful woman assisted me. 

Now that I had been on the phone for about 10 minutes, I was ready to hear more about Chase's banking services. However, the representative informed me that this was not the right department for checking or savings accounts, but she could transfer me to the right team. I was put on hold for about five minutes before reaching another customer service agent who shared basic details about bank accounts and directed me to Chase's website to read about the variety of account options and rewards. The website proved to be the ideal place for accessing the majority of what I needed, including learning about how to open a bank account for my teen. You can also schedule an appointment online to meet with a representative in person.

For those who are not currently Chase customers, calling customer support will be a challenge as Chase requires account verification or personal information to be shared prior to being directed to assistance or reaching a person to speak with for help. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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Chase Card Services Phone Number 800-945-2006 - Info & Statistics

Phone number to dial800-945-2006
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCard Services
Call center hours24 hours, 7 days
Best time to dial9:45am
Navigate phone maze to a humanLost card number. This was for a Southwest Airline visa card.
Average wait11
Current wait16
Rank (among phone numbers)3
Rank (overall)4
Alternate methodsphone or web or twitter
Quality of communication55%
Quality of help60%
Customer votes5,252
Best phone number800-935-9935
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Chase's 800-945-2006 Card Services Number

This Chase phone number is ranked #3 out of 4 because 95,778 Chase customers tried our tools and information and gave us feedback after they called. The reason customers call 800-945-2006 is to reach the Chase Card Services department for problems like Card Issue, Dispute a Charge, Get Banking Help, Account Access, Report Fraud. As far as we can tell, Chase has call center locations in Philippines or India and you can call during their open hours 24 hours, 7 days. Chase has 4 phone numbers and 6 different ways to get customer help. We've compiled information about 800-945-2006 and ways to call or contact Chase with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Chase

Calling Chase at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 800-945-2006. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Chase Card Services agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Chase Once on the phone with Chase's Card Services department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Chase in General

While 800-945-2006 is Chase's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-935-9935 is their best customer phone number overall, and we have put together a comparison of their 6 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Chase help by calling them, is that other customers give their customer support at this number a 55% score for their communication skills and a 60% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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