Chase Card Services

Phone Number & Getting a Rep

Chase Card Services number

Toll-free·Calls Card Services·See main phone number & contact info

How do I talk to a human at this Chase number?

A:Lost card number. This was for a Southwest Airline visa card.

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.

How long will I have to wait to speak to Chase Card Services?

A:The average hold time is 8 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All Chase customer service contact information

This is the #3 most popular Chase phone number out of 4. Click above to go back to the main customer service number and other contact information, including Chase email addresses, twitter handles, and live chat options.

More Chase Customer Phone Numbers

Customer Service

Main phone number · Toll-free · 24 hours, 7 days · Press 0, then 0# when it asks for your account number. · Please enter your debit card, account number, or user ID, followed by the pound key.

Mobile Banking

Toll-free · 24 hours, 7 days · This is for web service. Press 0 then 0# then 0 · Please enter your debit card, account number, or user ID, followed by the pound key.

International Customer Service

24 hours, 7 days · Calling this Chase number should go right to a real human being · A representative answered the line.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Chase phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Lost card number. This was for a Southwest Airline visa card.
Here is how our research team describes the way the Chase phone system greets you: Please enter your full 16-digit credit card account number.

What are the hours and when should I call?

Chase operates the call center for this 800-945-2006 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 15,963 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chase phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chase staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Chase is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 15,963 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Chase is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Chase staffs the call center well on Wednesday.

Calling this Chase Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Oct 31, 2023

Calling Chase Card Services for customer service is a simple process for those who already have a Chase account and/or have recently applied for a credit card or banking account. People most frequently call to access their account, report a lost or missing card, check the status of a credit application or update personal information. The fastest way to access support over the phone or to reach a representative is to have your account number on hand. 

While I do have a Chase credit card and find the website most convenient for accessing my account, I am not a banking customer and called to get information about setting up an account for my teenager. The first greeting when calling is an automated message stating that your call will be recorded, followed by an option to choose Spanish. The next prompt is to enter the last four digits of your credit card account number to be directed to a menu of choices. You can also bypass this message by pressing the pound (#) key if you need to report a lost or missing card or check the status of an application.

Since I was not calling about my credit card, I attempted to reach a customer service representative to discuss banking options by speaking the words 'customer service' into the phone. However, I was then directed by the automated system to enter the last four digits of my Social Security number. I repeated the words 'customer service' but was still required to enter my personal information.

After I entered the last four digits of my Social, the automated system shared my current credit card balance and due date information before giving me other options. At this point, the caller can choose to make a payment, hear recent transactions, dispute a purchase or request password/PIN details. I was finally given the choice to speak with a customer service representative by pressing 0, and a helpful woman assisted me. 

Now that I had been on the phone for about 10 minutes, I was ready to hear more about Chase's banking services. However, the representative informed me that this was not the right department for checking or savings accounts, but she could transfer me to the right team. I was put on hold for about five minutes before reaching another customer service agent who shared basic details about bank accounts and directed me to Chase's website to read about the variety of account options and rewards. The website proved to be the ideal place for accessing the majority of what I needed, including learning about how to open a bank account for my teen. You can also schedule an appointment online to meet with a representative in person.

For those who are not currently Chase customers, calling customer support will be a challenge as Chase requires account verification or personal information to be shared prior to being directed to assistance or reaching a person to speak with for help. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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