Chase Mobile Banking

Phone Number & Getting a Rep

Chase Mobile Banking number

877-242-7372
Toll-free·Calls Mobile Banking·See main phone number & contact info
Q:

How do I talk to a human at this Chase number?

A:This is for web service. Press 0 then 0# then 0
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Chase Mobile Banking?

A:The average hold time is 8 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All Chase customer service contact information

This is the #2 most popular Chase phone number out of 4. Click above to go back to the main customer service number and other contact information, including Chase email addresses, twitter handles, and live chat options.

More Chase Customer Phone Numbers

Customer Service

800-935-9935
Main phone number · Toll-free · 24 hours, 7 days · Press 0, then 0# when it asks for your account number. · Please enter your debit card, account number, or user ID, followed by the pound key.

Card Services

800-945-2006
Toll-free · 24 hours, 7 days · Lost card number. This was for a Southwest Airline visa card. · Please enter your full 16-digit credit card account number.

International Customer Service

713-262-3300
24 hours, 7 days · Calling this Chase number should go right to a real human being · A representative answered the line.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Chase phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: This is for web service. Press 0 then 0# then 0
Here is how our research team describes the way the Chase phone system greets you: Please enter your debit card, account number, or user ID, followed by the pound key.
Below are some clips we've found from Chase's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"This call will be monitored and recorded and your voice may be used for verification.
Welcome to Chase.
Please enter your debit card, account number, or user ID followed by the pound key."
Excerpt from a call with Chase
Monday, May 6, 2024 3:40 PM

The first phone menu

"This call will be monitored and recorded and your voice may be used for verification. Welcome to Chase. Please enter your debit card, account number, or user ID followed by the pound key.
To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight.
For other options, press two."
Excerpt from a call with Chase
Monday, May 6, 2024 3:40 PM

After you press 2

"For credit card, loan, or line information and payments, press one.
To return to the previous menu, to access your checking, saving, CD, or IRA account, press two."
Excerpt from a call with Chase
Monday, May 6, 2024 3:40 PM

What are the hours and when should I call?

Chase operates the call center for this 877-242-7372 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 15,963 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chase phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chase staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Chase is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 15,963 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Chase is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Chase staffs the call center well on Wednesday.

Calling this Chase Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Nov 2, 2023

I had an interesting situation come up, forcing me to call Chase. I am not a customer of Chase Bank, which is probably why I had more trouble than most getting through to the line. They wanted identifying information, and I didn't have any, but I think that for a normal caller, the request for identifying information probably would have streamlined their phone call. 

Without a doubt, they probably would have gone straight into the queue to talk to a customer service agent, which would have made the experience much better. Of course, my situation was unique and bound to be a bit of a struggle from the start either way. 

I have Lifelock services, and it alerted me that I had a new account opened at Chase, but the problem was that I don't have a Chase bank account, nor have I ever had an account. Obviously, this meant that I had to call Chase to see how this happened and report the fraudulent account, but it wasn't that easy since I didn't know the account basics outside of what Lifelock could show me. 

When I called this phone number, it said, "Welcome to Chase. This call may be monitored or recorded, and your voice may be used for confirmation." It is actually a very cool idea that my voice could be used for confirmation in any other situation in which it would have been helpful. 

It immediately asked me to "please enter your debit card or account number followed by the pound key." I didn't have an account number, so I didn't enter anything and waited for another instruction. Within a minute, it continued to say, "To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press 8. Or for other options, press 2."

I chose 1 because it was a situation that involved unrecognized charges, even though it was certainly atypical. The next menu stated, "To report your debit card lost, stolen or damaged, press 1. Or to report unauthorized charges, press 2." This was pretty repetitive, but I went with it and pressed 2 again. 

Then I was back to needing to provide some identifier, which, once again, I didn't have. It told me, "To get started, first, we need to know who you are. Enter your debit card, account number, or USER ID followed by the pound key." Then there was silence, so I tried pressing 0. It repeated the message, so I tried pressing 0 again. This time, it said, "Before we connect you to a customer service specialist, please enter your debit card, account number, or user ID so your specialist will know who you are when they answer your call." I tried pressing 0 again because I didn't know what to do, and this time it worked. 

It finally took me to a hold line and offered me the option to stay on the line or to use the callback service. I opted for the callback service, which worked out quite well. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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